Update (Nov 22, 1:15 pm ET): Users should be able to sync their Fitbits again.
What you need to know
- Users are reporting synching issues with their Fitbits.
- Some users are unable to sign in, while others are not seeing their steps.
- DownDetector shows a spike in reports as of 3 pm ET.
- Fitbit says it is currently investigating the issue.
Fitbits are great health and fitness trackers, but they're not infallible and occasionally suffer from outages and syncing issues. We know how frustrating it can be when this happens, and it seems that is once again the case as users report problems with the Fitbit app on Monday.
Several Reddit users have complained that they're having trouble accessing their information. One user says they can't sign into the app, while another says their data has seemingly disappeared altogether. One Fitbit Premium subscriber says the app no longer recognizes their subscription even though they pay monthly. Others have chimed in to express similar experiences throughout the afternoon.
A quick glance at DownDetector showed that there was been a steep growth in outage reports since around 3 pm ET. Fortunately, the official Fitbit Support account on Twitter has acknowledged the problem, stating that it is currently investigating the issue affecting its services.
We're aware of an issue affecting some Fitbit services and are currently investigating. Thank you for your patience.November 22, 2022
It's unclear when the problem will be resolved, but it seems that reports have been dropping through the evening, suggesting things may be getting better. Still, we'll be on the lookout for updates on the situation.
Some of the latest Fitbit smartwatches recently received a pretty big update, one that allows the devices to make Google Pay payments as an alternative to the native Fitbit Pay. The update also includes new gestures for turning off the display and allows users to take calls from their devices. These updates were issued to the new Fitbit Sense 2 and Versa 4 smartwatches, although it seems unlikely that it's related to the current outage.
After roughly a day, the official Fitbit Support account on Twitter has issued an update, stating that the outage been resolved and affected users should be able to use the service without issue.
The issue affecting some Fitbit services has been resolved. We appreciate your patience with this. https://t.co/zgT64v5kltNovember 22, 2022
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Derrek is a long-time Nokia and LG fanboy who loves astronomy, videography, and sci-fi movies. When he's not working, he's most likely working out or smoldering at the camera.