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T-Mobile now guarantees you'll love its network coverage, or your money back

T-Mobile announced its latest move to shake up the industry. The new Lifetime Coverage Guarantee is a new incentive for consumers to grab an eligible smartphone with the company's JUMP! On Demand. What this guarantee does is ensures you have options should you be dissatisfied with T-Mobile's network coverage.

Should you not be happy with the service you've paid for within 30 days, T-Mobile will refund you everything you've paid out and you can return the smartphone. After 30 days, however, the company will unlock said phone for free as well as reimbursing you a full month of service. You'll then be able to continue making interest-free device payments from there-on-out.

What smartphones are covered by this new guarantee? The company specifically states that all phones included in JUMP! On Demand with Extended Range 4G LTE are covered. As always, we'd strongly recommend you check with T-Mobile before purchasing a new smartphone if you're interested.

For more information and some answers to frequently asked questions about the new guarantee, be sure to hit the link below.

Source: T-Mobile (opens in new tab)

65 Comments
  • Switched from Verizon to tmobile about 3 months ago. Have not noticed one time where I didn't receive the same coverage as I had with Verizon in my area. Plus the customer service is better my plan is better and I love jump on demand. Couldn't pay me to go back to Verizon crap plans and idiotic customer service. Posted via the Android Central App
  • Glad it works out for you. I've tried on 2 occasions their test drive and neither times did it work out good for me. I'd lose service going into most buildings and when I traveled, I was on EDGE or GPRS most of the time. VZW works well for me and is actually cheaper than T-Mobile since we get a discount with VZW. I do like what T-Mobile is doing to the wireless industry but their network just isn't up to par in some places.
  • Same here, tried Tmobile and really wanted it to work out but had the same issue anywhere indoors. Outdoors though, Tmobiles speeds blew Verizon away and loved how I can always stream music without ever worrying about going over a data allowance. Luckily I went back to Verizon at the time they offered 40 gigs for $125 (with the employee discount) but do miss having unlimited data and their offers Posted via the Android Central App
  • I had the same experience. 2 test drives. Phone worked great in the city (well, as good as an iPhone ever works, that is), but as soon as I left the city, nothing. Maybe EDGE if I was lucky, but if not? I got no signal whatsoever. So, I guess I'm stuck on Verizon, for the time being. Hate it, but I need my phone to actually function.
  • There is great Tmobile service in my city but when I venture out like in the outskirts of the city, its pretty ridiculous. Crappy 2g service and for that is why I don't have them anymore
  • What area of the country do you live? I often travel around here in Florida and most often than not i find myself with 4G LTE signal. I actually like their service a lot.
  • I live in Richmond VA and their service here is awesome but like i said once I'm in the outskirt of the city which i go a lot, I get horrible 2G service. Once they fix that I would gladly switch back.
  • I am planning to test T-Mo coverage in my area again by moving my line from AT&T to T-Mo prepaid $30/month for 5GB LTE/100 minutes voice
  • Don't fall for it Posted via the Android Central App
  • Once Sprint ditches the contracts with subsidy I will switch to T-mobile. I've been happy with Sprint but if they don't give me a subsidized phone yet keep the price of my service the same I am leaving. I will not jump through hoops changing plans. If they automatically lower my monthly bill by around $20-$25 to reflect no longer receiving the subsidy I will stick with them. If I have to bring it up or go out of my way to make sure my bill is lowered T-Mobile picks up yet another new customer.
  • that seems rather drastic. so if you simply have to call customer service, or send them an email requesting a reduction, you're done with what you feel is good service?
  • Yup a bit drastic is right. But many customers are the same way. Unreasonable. Posted via the Android Central App
  • Have you ever had to call Sprint's customer service? Sprint should pay YOU to have to deal with their customer (dis)service line.
  • Every one of the 1 million Montana residents should do this. It'll send a staunch message. I know, people live know Montana right? Yes. They aren't young hip city dwellers, but they are actually people with no TMobile coverage. Band 12 in Helena only is planned, but no cigar yet. 100% roaming in the entire state. 50mb of data. Nice. I don't live there but travel there a good bit. When I tried TMobile, I had a paperweight. Embarrassing. Right back to AT&T, full LTE coverage statewide. Even with the save all band 12 additions, it's a large metropolitan network, full stop. If you travel, run. Posted via the Android Central App
  • There's only one million people in the whole state? Wow, I guess that's why TMOBILE isn't that invested in it. Seems it would not give a reasonable financial return to provide service to such a small group in a large land area. Posted via the Android Central App
  • Yeah I know. It doesn't exist. Luckily AT&T and Verizon care. Posted via the Android Central App
  • Read my mind. Posted via the Android Central App
  • They don't care, they just charge enough money to make a profit. Posted via the Android Central App
  • Because their service is worth it. May be justified, but I couldn't leave ATT for Sprint or TMo. It's not worth it. Posted via the Android Central App
  • *may not be justified* Posted via the Android Central App
  • They care enough to cover the area and get that money. That is more than tmo and probably sprint can say Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • It wouldn't make financial sense to try and give a large area and low population state like Montana coverage first when there are other more density populated areas they could cover first. They are expanding and upgrading their network, but it does take time. I love T-Mobile in California (ex vzw user) but obviously if I lived in a rural area I wouldn't use their service. Posted via the Android Central App
  • Exactly correct. Now I just wish they had an excuse for the densely populated areas that they ignore Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • Lol Posted via the Android Central App
  • Have you looked yet for sprint in montana lol Posted via the Android Central App
  • It don't matter how many people live there, other travelers still drive through the state... If you are a major cell provider you should at least have all Interstate highways completely covered, and in my opinion all major roads covered too. Posted via the Android Central App
  • It is a flyover state for the most part... Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • T-Mobile is expanding coverage into more and more places. But honestly they have much more important areas to expand coverage into first. They don't have stores in areas they don't serve and won't offer service to people who live out of their coverage area. Like I always say T-Mobile coverage isnt for everyone, they are expanding coverage but they have to do it in a way that financially viable. Posted via the Android Central App
  • How can you prove a feeling. Because you know there are people going to say I'm not satisfied and tmobile is going to say yes you are. posted using my Samsung killer. . .G4
  • No they won't. Posted via the Android Central App
  • Well there coverage map is still horrible in South Texas, I think I'll stick with AT&T
    Edit: Yep! I compared coverage maps and tmobile's is spotty and they have no service in some areas I travel.
    Att's map is full of lte and they're barely any Blank spots
    Posted via Android Central App on 1+1
  • Hey I'm in South Texas too and love the T-Mobile coverage. Then again I never leave the more populated areas of McAllen, Mission and Edinburg. Posted via the Android Central App
  • People will always swear by their favorite carrier. I'll stick with AT&T. My experience has always been on the plus side. I have friends who uses TMo and have good coverage till out of the city. This sounds like those old Men's Warehouse commercial. Your gonna love it. I guarantee it or your money back. Posted via the Android Central App
  • They need to change their rate plans to fall in line with the others and I would seriously consider them. I wouldn't mind going to GSM but tslo is not an option for almost everywhere I go Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • I get full bars everywhere I go with T-Mobile service. Posted via 64gb Galaxy Note 5...
  • Just did the 7 day test drive with them. Yep, still horrible and not worth it. So much for putting money into the network. Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • Are they still handing out iPhone 5ses? Posted via Galaxy S6
  • Yeah it was one of the 5's. I have the link somewhere if you need it. It was pretty slick, that program. Them made it to me, got it good to go, then just went to the store and gave it back. Not bad Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • It would be nice if they let users test drive with a Band 12 capable device. I asked them online, on phone, and in store and they wouldn't budge on doing the 5s. I told them, how will I know if I want to switch if I can't test your Band 12 LTE which is supposed to be all over the place where I live? the couldn't care less. If they really wanted me as a new customer, you'd think they would let me try out a Band 12 capable phone.
  • I don't think they know what they are doing with band 12. They took it out of some Android phones but tout it on the new iPhone Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • they "disabled" it on some Moto phones because those phones had yet been certified and installed T-Mobiles VoLTE software/certification. Once that happens, band 12 will be turned back on (if that's what you are referring to).
  • It is possibly more than just moto http://www.androidpolice.com/2015/08/26/why-is-t-mobile-telling-manufact... Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • What is "extended range LTE" on T-Mobile? Posted via the Android Central App
  • It is a band of spectrum (700mhz) that is supposed to be better at wall penetration and coverage. This deal came about just because tmo is after the iPhone sales plain and simple. Has almost nothing to do with anything else. The funny thing is that tmo has removed 700mhz, band 12, from several Android phones recently but are touting it on the iPhone Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • It isn't exclusive to iPhone, sorry for the confusion. There is just a technical thing with volte that is an issue. I don't get it all Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • They must be trying to lose money
  • The last report I saw from like April I believe says they haven't stopped. There may have been one after that but I am not sure. Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • Tmobile is great for city areas with this most populations.. Outside the city and rural areas though is the problem.. and inside of buildings.. I think its very bold for T-mobile to offer this.. and I work for them.. Yes they are improving coverage and yes they do have the best wireless plans to offer customers.. IMO.. I just hope T-Mobile can back this up.. #UnCarrier Posted via HTC One M8 and Android Central App
  • You, as a tmo employee should knw they can't back this up. Posted via the Android Central App
  • My problem with T mobile is that they do "refund" you, but its on a Visa cash card with a pin code that can't be used at an ATM and is difficult to use at most retailers. It's a sneaky way to keep our money from us. I won't ever go back because of this. Posted via the Android Central App
  • Good to know. Will Ashley Madison accept this payment?
  • Lol. Posted via the Android Central App
  • Good way to test if coverage is good in your area rather than asking around. But I will say that T-mobile inside my home I get Edge. Outside I will get LTE but at about 1-2 mbps. They did give me a signal booster so I can get LTE inside but the speed is only as as good as what you get out door. So it's still 1-2 mpbs. At work is a iittle better as I don't get Edge indoors but still only get 1-2mpbs in or out. inside buildings such as Target, I get zero reception. Other places however is great. I get at least 15 mbps or higher.
  • 53 mbps in my house.... Posted via the Android Central App
  • Make sure you get a phone with band 12 Posted via Android Central App
  • The one tmo is taking out? Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • Tmobile was ok for me at one point, but ever since joining Verizon and having a phone that works EVERYWHERE I go, I couldn't go back. I'd like the smaller bill, but you really do get a better network from Verizon. Posted via the Android Central App Edit to reflect my opinion is of the Midwest. Dakotas, Minnesota, Wisconsin mostly.
  • Come to Alabama and see how good it works lol Moto G 2nd gen 5.0.2 on Cricket
    Nexus 7 2013 5.1.1 on WiFi
  • Come to the Capitol of Pennsylvania and see how well it doesnt Check out the new Nexus! https://youtu.be/u3uFOavLo_w, not a Rick roll
  • Had T-mobile for 5yrs moving around the country my last place got poor service. They said it's my fault I'm not in there coverage area now and slapped me with a 400$ fee to cancel. Or said to just keep paying my bill for the next year (with no coverage) till contract was up. Screw T-mobile! Verizon it is then. Posted via NOTE 5
  • Been there done that. Went back to Verizon. Verizon isn't the cheapest but the coverage is superior especially if you travel outside of your home area. For a awhile I carried 2 phones one from tmo and the other Verizon. There were far more dead spots with tmo. Too bad. I like their plans. Posted via the Android Central App
  • Here in Great Britain, T-Mobile combined with Orange some time back. When they first did it, coverage was great because you seamlessly moved from one aerial to another, either T-Mobile or Orange. Then they became EE (Everything Everywhere) sic, and took away all the "duplicated" aerials.
    Now we have great big holes in the network, poor reception even sitting at home, and most people I know not very happy with EE.
    Now I hear that those pirates of old - BT (British Telecom) have made a bid for EE, so we can expect service and reception to go even more on the slide and prices for every last little thing to go through the roof. Rip-off Britain is alive and well!
  • Zero coverage at my house, 4g lte around the corner..not fair. I'll stay with Sprint until that changes. Shouldn't need wifi just to make a phone call from home Posted via the Android Central App
  • Pretty simple. AT&T/Verizon follow different business model from T-Mobile/Sprint. AT&T have physical infrastructure built in place from days as original A/B carriers in most areas nationwide. T-Mobile/Sprint has less physical infrastructure from later days of PCS in the mid/late 90's. The previous were required to cover entire service area which could be recovered through duopoly regulatory charges. The latter were given the advantage of having just to cover metro areas that were economically feasible. Over the years, even with all the bandwidth sales and trades, A/B carriers held on to all their physical tower for coverage purposes. That's why they can get higher money for better coverage. PCS was designed to create better competitive environment in metro areas. That's why A/B carriers never really compete or put PCS carriers under price comparison. They will gladly let PCS carriers lose money all day long. Posted via Android Central App
  • Anyone know if the tmobile Note 5 will work with Verizon? Not able to edge up yet. So seems like a good loophole to get the Note 5 and stay with my Verizon plan as long as the Note 5 will work because I've read a lot of people saying it was only for iPhone. Thanks in advance Posted via the Android Central App