Some users experiencing "Couldn't sign in" error on their devices

Update: The error seems to have gone away on our devices here. Let's hope it stays that way.

The above picture may look familiar to many of you tonight if you've been trying to sync with Google servers. Many users are reporting seeing sporadic issues like the one above. You receive a notification about a sign in error with your Google Account, leading to the above screen, where following the "next" button seems to get you nowhere. The error is usually associated to an issue when you change your account password or your application-specific password for Google 2-step verification runs out, but we've ruled that out. This one's random kids.

We sure hope that Google is aware of the issue and is working to fix it. Let us know in the comments if the same is happening on your own devices.

Andrew was an Executive Editor, U.S. at Android Central between 2012 and 2020.

163 Comments
  • Yeah, I have been having this same problem for the last couple of hours.
  • seems like its a Jellybean Google Now issue. Others devices seems unaffected.
  • I'm on ICS and having having the same problem.
    When I go into settings and Accounts and Sync, the error is with the Contacts Sync. There in a red sync symbol, and it says "Sync is currently experiencing problems. It will be back shortly."
  • Do u have google now installed on ICS?? It seems like a google now issues.
    My ICS tablet have no issue at all. Only my nexus have issues.
  • I'm on JB and everything syncs just fine, actually went into the settings and did a manual sync and all worked, but I still get the error. A quick Google search brought me to a couple of places stating that it is "Now" that is the problem.
  • Open chrome app and clear cache seems to have solved my issue.
  • I opened chrome and went to Google. That solved the problem on my nexus 7
  • this worked for me too. good tip, thanks! p.s. verizon gnex running codename: android
  • Google Account Dashboard -> Account -> Security, I deleted all (mobile) apps connections to my account, then deleted my Google Apps account on Android and reinstalled it. Now I can access everything again!
  • yes i havethe same problem in my device .please if someone know how to fix it help
  • me too
  • Haa..finally..I am not alone! I've been scratching my head for the past one hour trying all sorts of things...been all over XDA!
  • Yep same issue on both a Galaxy Nexus and Nexus7
  • Me too. Gnex and Nexus 7. Thought maybe I was compromised despite using 2-step auth.
  • N7 and one v
  • Nexus 7 only for me. GNex has no errors. Then again, it was dead for a few hours till I plugged it in and it's on now, not that that bears anything on it.
  • Dang I thought I was the only one! Was about to factory restore.
  • Too late for me. I chicken littled and did a FR. Oh well. I'm off tomorrow so I'll be all right.
  • I'm glad to not be the only one. I was about to flash a new rom to see if that fixes it, too.
  • yep. MKBHD mentioned that it might be just Google Now's issue, so only on jelly bean devices? Both my SGS2 and TF300T are running jelly bean.. and got them on both.
  • This is possible. I am having issues on my xoom and also on the razr with google now installed.
  • Yep having the issue as well, GN LTE
  • thank you for this. im sitting here my nexus 7 and my phone is just notifying me and im like WHATS GOING ON!?@ But i go on android central and bam! Relief!
  • Same with me, thought my account was hacked til I checked online.
  • Having this same issue on and off with my Galaxy Nexus and Nexus 7, both running AOKP JB build 1.
  • You need to get up on build 2
  • Glad I'm not the only one seeing this, I think the problem is related to either Google Now (as I'm unable to refresh and get a "no connection" error) or the update to Maps
  • Yup, started around 7 pm here in Arizona. Keeps doing it on and off. Apparently it has something to do with Google Now. When I try to use GNow it won't connect at all, but other services work fine.
  • Happened on my Nexus S 4G right after I applied the 4.1 OTA. It didn't occur prior to the update. (My Bionic isn't having the issue.)
  • My first thought: S#!? I've been hacked! Haha
  • Yes, same here. I am using 2 step verification on a SGS3. But also my chrome extensions are affected. hope they fix it soon.
  • It's a Google Now issue. Everything else works tho (except Google Now)
  • Totally agree, especially given getting the issue on my Nexus 7 but not on bone stock GS3. Also when go into Now it just says "No Connection"
  • Same in my Galaxy Nexus with JB regards from Guatemala
  • It started like two hours ago for me. I thought it was my custom rom I have but apparently not. I wonder its for all android devices or all nexus devices
  • Yeah this is annoying...hurry up and fix it Google!!
  • Same here, Galaxy Nexus (GSM).
  • the notification is starting to piss me off :(
  • I got that error for a while this evening, but the phone seemed to work fine (including email, Google Play marketplace, etc.). Error has gone away now.
  • i had it, its now fixed-
  • yes I do have to same problem here in Las Vegas Nevada
  • I thought I was having some crazy issue with my carrier signal then I tried wifi and had the same issue. I hope Google gets this fixed soon.
  • Just started happening for me. Glad to see its merely a google wide issue rather than someone getting into my account. Hopefully it'll be resolved by morning.
  • A bunch of us on G+ thought it was related to 2 Step, but we found out through testing that it seems to be more related to Google Now. If you check Google Now, now, it most likely last synced 2 hours ago.
  • Experienced it about an hour ago. It isn't doing it now though
  • Was hoping there would be information! Got the error our of the blue a couple hours ago, reflashed Gapps, still error. I can still update apps and receive new email, very strange. Running JB on my GSIII.
  • I'm getting this on my ROMed Verizon GNex.
  • Yes!!! Thank god I'm not the only one!!! Yeah, it's happening here in So Cal...
  • Me too :(
  • Having the same issue on my stock Galaxy Nexus running Jelly Bean
  • Im seeing it on my SGS3 at the moment. I dont have google now on my SGS2 or my tablet so those 2 are free from that error atm.
  • Same issue here.
  • My battery died and this was the first thing I saw after charging it and I was relieved that I'm not the only one facing this issue. What's weird about it is the fact that this looks like a random message and I'm actually signed in as everything works and able to access my account.. Play Store, Maps/Latitude, Drive, Contacts, YouTube & Google+.. Everything works perfectly but I keep getting this message every couple of minutes after dismissing it from my notifications.. Also, when I check the settings, everything seems fine with my account & it's syncing normally which.. All of the above made me think that this is a random message and not a legitimate failure to sign in
  • Follow up, after reading a few comments, I noticed that Google Now is not working & it seems that it's the only GApp that's broken for me
  • Misery loves company. Been getting this for a few hours. Nexus S 4G on JB.
  • I've had this problem for a couple hours. Extremely annoying. It first started with Chrome, and and now has moved onto Google Now.
  • Both my VZW Galaxy Nexus + Nexus 7, both running JB
  • Same here, glad to hear im not the only one. TX/Galaxy Nexus
  • Had the same prob on my gs3. It seems to be working now
  • Apparently goggle now is not working...so whats the problem? Should i wait?
  • I FACTORY RESTORED because I thought it was my phone, ugh that blows...
  • Happening here as well.
  • First real issue ive had since purchasing this phone and as long as its just google now im okay with that...for now
  • Yes, but strangely, apart from the cards, my search still works and my 'a-few-seconds-ago-desktop-search-entry' still got synced and recognized on my GN. I'm in Malaysia. Is Google preparing a major upgrade of Google Now?
  • Damn your right...Idk about a major update but that would be something they'd do after ios6 dropped today...who knows.
  • Same problem here. Nexus S 4G running stock JB.
  • Yeah both N7 and evo running jellybean. It didnt seem to do anything bad so i'll just let it sort itself out
  • Been getting it for the past few hours myself, too.
  • I have the same issue in my Xoom tablet
  • Couldn't figure out why it was happening on my N7 but not my gs3. The Google now makes more sense. Thank goodness for this community to put my mind at ease. ;-)
  • Glad I checked AC before going to bed...thought to that my account had been hacked.
  • Same here, been about 5 hours now, same with the girlfriends, hope it's fixed soon, it seems I play around with Google now quite a bit lol
  • aybe you should take the opportunity to play with your girlfriend lol
  • Seems to only be Google Now - everything else syncs fine on my S3 with CM10. But I can tell you exactly when things went down because the baseball scores are stuck at given points.
  • Same issue... appears to be Google Now. When I try to open the Google Now cards, all I get is a "no connection" error.
  • I'm getting it too on my mytouch4g with jelly bean. Seems to have started right after I updated google maps.
  • I've had thus problem too since I updated the maps app....I'm starting to think the new sync feature in Google maps is the cause
  • Ohhhhhhhhh, I didn't think of that! Yeah, started happening right after Maps update here as well!
  • Yep, I've been having the same issue on my HTC Evo V 4G with ICS but I have the Google Now for ICS installed on it so I think it's a Google Now issue & not a JB issue.
  • Same here. Samsung Galaxy Nexus JB. A-nnoying.
  • No issues on Sensation 4G with ICS, but my Nexus 7 JB has it.
  • Same here for 3ish hrs. Vzw gs3 cm10 nightly
  • When it happened on my Xoom. I assumed it would be fixed
    by the morning. Looking at these comments, I am sure of it now.
  • Check your Google Now application. It looks to be the culprit.
  • Been having the same problem on the Nexus 7 running Jelly Bean. However with my EVO 4G LTE with Ice Cream Sandwich I am not getting this issue.
  • Yea my Google now is down on my gnex running stock job. Same sign in error.
  • Saw this on the Nexus 7, but not my Verizon GNex on 4.0.4. I
  • Been having this same issue on my GS3 also get a 'no Comnection' message in Google Now. I'm on a GSIII running stock JB
  • i have it on Galaxy Nexus and Nexus7 my htc one x no problem
  • Glad to see it isn't just me..
  • Happened on my Verizon GS3. Looks like it is okay now.
  • Yessir. I'm having the same issue here. Google login is a no go.
  • Yes Sprint Epic Touch and Sprint Galaxy Nexus for me. I am surprised this is not at the top of Google's search results. Something just told me to come here and see if anything new was posted... Thanks android central now i don't feel alone and scared.
  • I thought this happened before am I right?
    I got the same problem here...
  • I believe it is Google Now that is causing the issue. The issue is present on my Verizon GNex with AOKP JB build 2 (4.1.1). It is not present on another Verizon GNex or a Verizon GS3, in my household, which both rely on Verizon for updates (still on ICS). All of the phones have the updated Google Maps on them as well.
  • Seems to be fixed.
  • It does seem to be a Google Now issue. My GNex is rooted stock ICS but I side loaded the Now apk and it's having the login issue along with my stock rooted JB Nexus 7.
  • Glad it's not just me. This has been happening for a few hours now.
  • As soon as I posted this message my Google account is now logged in without doing a thing
  • Nevermind. I'm trippin smh
  • glad to sort of find an explanation for this...at least i know its nothing wrong on my end
  • I have my SGH-T999 flashed to JB and im getting this issue also.
  • having this issue.
  • This issue is now resolved.
  • it was giving me errors for an hour or so but seems to be fixed about 5 minutes ago - Nexus S 4G (Non-Rooted, Stock, JB)
  • Have a Galaxy nexus and a N7. The Galaxy nexus is fine but the N7 has the same login issue.
  • Yup, happening to me on Evo 3D running ICS (SOS M 2.6.1), and, yes, I have Google Now installed. *Edit: Seems to be fixed, now.
  • I thought it was only my phone but I guess not. Nexus on sprint running ICS. I ignored the issue and just happen to come here to check out the razr and what do you know google is experiencing issues... well was...
  • Seems to be fixed now....
  • I had the issue here but it looks like it just cleared up. Galaxy Nexus running AOKP Build 2.
  • Seems to be working fine now.
  • Been having that past few hours
  • Just restart your device. Worked for me.
  • And I was about to switch ROMs on my N7 lol It doesn't show up in my OG Droid =)
  • I just turned off my Nexus S 4G for about an hour after trying to sync over and over and trying the 2-step. At least it is taken care of now.
  • Yup. Having the SAME exact problem randomly on my GSM Galaxy Nexus with stock Jelly Bean.
  • Same issue here earlier, seems like it cleared up a few hours ago though
  • Had the issue on my GNex and Nexus 7 earlier tonight, but all is well now
  • No errors on my iPhone 4s! Just playing. I've been getting em all night on my galaxy nexus but it looks like its fixed itself.
  • Yes for the error too, on my Samsung Google Nexus with Jelly Bean.
  • I was getting same error and finally corrected by deleting all my cache for chrome browser.
  • I also had that kind of issue. But it seems ok now.
  • Fixed!!
  • Thought is was jus me. Even did a factory reset. Dammit
  • Was happening to me tonight as well. Rogers Galaxy Nexus (but with a rooted JB on it)
  • Just clear the cache in the Chrome app. That's how I fixed my issue.
  • Resetting Latitude (open Maps, select Latitude, verify permission so GNow can function) after the recent Maps update seems to have fixed the problem on tlmy GS3.
  • I got one too a couple of hours ago on my Nexus 7.
  • Same problem with my galaxy tab 8.9 and my galaxy nexus this morning (in Belgium).
  • Google now just shows blank white screen for me.....bummer. Gnex Verizon. Bugless Beast
  • Google now just shows blank white screen for me.....bummer. Gnex Verizon. Bugless Beast
  • I had the same problem last night, but seems to have fixed itself this morning... VZW GS3
  • had it last night 9-10pm MST. fixed this am. yay google, and ac for easing my fears that i might have to struggle to find the problem within my phone. vzw gnex codename android 3.5.
  • Not too sure about that, I noticed the problem last night and I just ended up renewing my 2-step verification password. Then again they could have fixed the problem at 1am EST.
  • Had this problem yesterday morning.
  • Yep. Discovered this issue last night on my ASUS TF300. Figured it was a google problem and that it would eventually be fixed. I don't use google now much so I just played a few games and went to bed. Haven't checked this morning yet. Thanks to you guys I have some fixes to try if still needed.
  • It's been giving this error on and off since last night. It happened earlier this morning too. VZW Gnex Vicious 4.1.1.
  • I had this problem last night, but it seemed to go away quickly.
  • Just a thought, but if I remember right, I started getting this on my Nexus7 just after updating Chrome. My GNex didn't see it at all. I restarted my Nexus7 a couple times, but to no avail - the warning kept coming back. At some point, I do remember going to Google, and I was signed in. I don't think that was when I stopped getting it. The warning was there in my status this morning, but I was offline at the time so I just swiped it away. Just now, I did a reboot of the Nexus7 while tethered to the GNex (last night I was on my home WiFi). Wallet icon in the status bar, mail notification, Tasker ... No warning. The WiFi icon is still grey though. Seems to be over. I have to wonder if it wasn't just a bump in the Chrome update path. Cheers.
  • Had this issue on my GSM Gnex all last night. But this morning it seems to have stoped.
  • did have issue, don't have issue now. it didn't affect anything, other than being displayed. ignored it and went to bed. gone this morning.
  • I experienced this same situation on my ASUS T300T yesterday. After trying the "Next" button, I got a message that I should switch connections (wifi) or something of the sort. I finally did that and everything was fine. So far, everything is fine this morning. Haven't experienced this on my GS III, and, hopefully, won't. Don't know if it matters, but my T300T is running Jelly Bean and my GS III is ICS.