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The latest Galaxy S10 update gets pulled after causing devices to freeze

Samsung Galaxy S10+
Samsung Galaxy S10+ (Image credit: Android Central)

What you need to know

  • After many users have reported issues, update XXU1ASE5 for the Galaxy S10 models has been pulled.
  • Issues include the phone or apps freezing, an unresponsive power button, and the fingerprint sensor not responding.
  • Some report that disabling Wi-Fi can help but a factory reset does not.

Recently, Samsung released the XXU1ASE5 firmware update including the May security patches and big improvements to the camera for the Galaxy S10, S10+ and S10e. Within days, however, users began reporting issues on Reddit and XDA about several major bugs with the update. As a result, it has now been pulled.

Some users experienced third-party apps freezing, while others said the entire phone would freeze and require a restart to start working again. Other issues include the power button becoming unresponsive and the in-display fingerprint sensor not working.

The problems appear to be all over the place, with users experiencing different symptoms on every device or with different apps. According to a few posts, disabling the Wi-Fi can help resolve some of the issues, but it's not a permanent fix.

Many times after an update causes problems, resetting or wiping the device can help clear things up. Unfortunately, users are reporting that this is not the case with the latest Samsung update.

While the buggy update has been pulled, there has been no statement from Samsung on the cause of the problems or when they will be fixed. For now, users who updated early are left waiting for a patch, while users without the update can breathe a sigh of relief as they wait for the issues to be resolved.

11 Comments
  • I've had the update since yesterday and I haven't had any problems as of yet hopefully this is resolved!
  • Have you tested the camera?
  • This might be news to you guys, but it's a couple of days old. In the meantime, Samsung just released the hotfix, which is getting good feedback from those who have installed it.
  • Ooops....Looks like Samsung is having a very, very, very bad year.... Google is really going to shake things up with the Pixel 3a....Not to mention the leaked midrange Moto Z4 also looks promising if it has a good camera.
  • And neither will be any competition for the S10. Pointless response
  • I got the update to my 10+ on May 21st, and haven't had any problems.
  • This is not a good look. Sammy just can't seem to get anything right these days.
  • They got all three of the S10s right. So calm yourself...
  • How about you climb off Samsung's dick...
  • Well done. Classy.
  • Cool, thanks. I was really hoping for your approval. Now that I have it I can sleep tonight 👍