Samsung is expanding spam call protection — starting with the Galaxy Note 20

Galaxy Note 20 Ultra Bronze
Galaxy Note 20 Ultra Bronze (Image credit: Android Central)

What you need to know

  • Samsung and Hiya have extended their strategic partnership through 2025.
  • Hiya will power Samsung Smart Call to help protect Galaxy smartphone users from spam and fraud calls.
  • Samsung Smart Call's improved spam call protection features will be available on the Galaxy Note 20 series first.

Hiya, a Seattle-based company that provides caller profile and business profile services, today announced that it has extended its strategic partnership with Samsung through 2025. Hiya will not only continue to power Samsung Smart Call to protect Galaxy users from spam and fraud calls, but it will also provide Hiya Connect to enable businesses to reach more customers on Samsung devices around the world.

Inkang Song, VP and Head of Technology Strategy Group, Mobile Communications Business, Samsung, said in a statement:

At Samsung, we are dedicated to making the mobile experience safer and more engaging for our customers. We are excited to continue our partnership with Hiya to offer best-in-class solutions to our customers across the globe.

Samsung Smart Call will now leverage Hiya's real-time detection and cloud infrastructure to automatically block spam and fraud calls on the Galaxy Note 20 and Note 20 Ultra. Hiya says the improved security will make Samsung devices "among the most protected smartphones from spam and fraud calls in the world."

Similar to the Google Phone app, businesses will be able to deliver their name, logo, and reason for calling to customers using Hiya Connect's Branded Call feature. Businesses will also have access to reputation monitoring and management, allowing them to track their reputation health and prevent inaccurate spam labeling.

If you have a Samsung Galaxy phone, you can activate the Smart Call feature by heading over to 'Caller ID and spam protection' in Call Settings.

Babu Mohan
News Writer
  • Must be blocked by Verizon so they can sell their useless crap. Caller ID or spam is nowhere to be found on my Note!
  • Reason why I never chose Verizon or at&t
  • Verizon and AT&T seem to frequently alter the OS on Samsung devices year after year. I remember when Samsung Cloud was introduced and I happened to need to visit a Verizon store. Well after listening to the hard sales pitch, I explained I wasn't interested in phones that had stripped features. He was shocked. And essentially called me a liar. So I took my OEM unlocked Note out and he took his Verizon branded Note out and we compared the areas I knew for certain where stripped. He had no defense. I wasn't interested in a Verizon model anyway. Thankfully until I switched to Verizon (2018), I can say T-Mobile did NOT alter the OS on it's Samsung phones.
  • Unlocked note20 on verizon.... I have the options off the call menu and they're enabled, but it does NOT work. There is absolutely no indication on ring Hiya even exists. I'd expect a hiya app to be listed in the system or something.
  • "but it will also provide Hiya Connect to enable businesses to reach more customers on Samsung devices around the world." Why did I ever buy a $1100 phone to have Samsung ads on every app and now more of this? So spam is bad....but allowing businesses to use the features to spam users is okay?