Pixel and Pixel XL will stop getting on-device tech support in 2019
When something goes wrong with your phone, you want to be able to call (or more usually chat) with someone that can help you fix it. Google currently offers on-device tech support that lets you call Google Support right from the Settings app if your Pixel gives you trouble, and those calls are going to go unanswered starting in October 2019. That date is, not coincidentally, also when the Pixel is going to stop receiving Android security updates.
The Pixel will also no longer be guaranteed Android version updates after October 2018, two years after it was announced. Putting expiration dates on a product is always a bit of a buzzkill, but I'm happy that Google has given us the dates, and I'm very happy with the dates they've given us.
Most phones are lucky to see Android version updates a year and a half after their release, and the Pixel will see at least two years of them. Most phones don't receive many if any monthly security updates on their phones and the Pixel will see three years of them. Getting support for a two-year-old phone is unheard of, but you'll still be able to call Google and get help with your Pixel for most of 2019, for a phone that came out in 2016. That's pretty incredible.
Google has also updated the end-of-life dates for the last of the Nexus line). The Nexus 5X and Nexus 6P will not see an Android version update beyond Android O this fall, and they will stop receiving security updates September 2018, along with phone support at that same time.
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Ara Wagoner was a staff writer at Android Central. She themes phones and pokes YouTube Music with a stick. When she's not writing about cases, Chromebooks, or customization, she's wandering around Walt Disney World. If you see her without headphones, RUN. You can follow her on Twitter at @arawagco.
My daughter still uses her iPhone 5 for Facebook, Snapchat, Instagram etc even though she has had two new iPhones since.
Pixel phones get security updates for at least 3 years from when the device first became available on the Google Store, or at least 18 months from when the Google Store last sold the device, whichever is longer. After that, we can't guarantee more updates. Find all the details here.
Google made the phone and charge premium price for it. They should keep updating the pixel line until their horsepower couldn't handle the new os
If I spend $700.00 plus for a new Pixel Device in three years I kind of own a paperweight?
So the real cost is $250.00 (est) loss per year plus mobile fees.
Regardless, you want 5 year software support that forces your phone to be obsolete as iPhone run terribly slow with future updates. But at least you can still own an iPhone. So either enjoy the fact that an Android manufacturer is doing something better than others or get an iPhone. Whining that it's not enough just makes you seem super entitled.