NVIDIA Shield Tablet Marshmallow update breaks Wi-Fi, OTA on hold

NVIDIA has paused the Marshmallow update for the Shield Tablet after several users reported losing Wi-Fi connectivity after installing the update.


We have temporarily turned off the OTA update until we understand why a few users are losing WiFi connection after updating their tablet to OTA 4.0. For any users unable to recover their WiFi after performing an update, can you please try the following troubleshooting steps and let me know if any of the solutions worked for you:-Reboot your tablet 2-3 times. If this fails, power cycle your tablet 3-4 times (not reboot but complete power off). If this does not work, charge your tablet to 100% and attempt again a couple of times or so. -Factory reset your tablet. Make sure you backup any important files before you perform this step. -A couple of users reporting their WiFI coming back after leaving their tablet powered off for a few hours. Try leaving your tablet powered off for a few hours and then turn the device back on.

Following the troubleshooting steps mentioned above seems to fix the issue for most users, but if you're still not able to connect to Wi-Fi networks, send a screenshot of your tablet's Advanced Wi-Fi page (Android Settings -> Wi-Fi -> Access the menu by clicking the three dots on the top right hand corner -> Advanced) to driverfeedback@nvidia.com.

Are any of you facing connectivity issues on the Shield Tablet after making the switch to Marshmallow?

Source: GeForce forums

Harish Jonnalagadda
Senior Editor - Asia

Harish Jonnalagadda is a Senior Editor overseeing Asia at Android Central. He leads the site's coverage of Chinese phone brands, contributing to reviews, features, and buying guides. He also writes about storage servers, audio products, and the semiconductor industry. Contact him on Twitter at @chunkynerd.

  • My Wifi signal is indeed terrible after the Marshmellow update. The wifi works, but is very spotty, even when just feet away from the modem. Will have to try the 'reboot/power cycle' suggestions made here and possibly contact support.
  • Mine was updated to 6.0 a few weeks ago, no problems. The other day I had another big update, not sure what it was, but no problems to report, it's working fine, no problems of any kind and WiFi access is fine. I'm on Android 6.0, build MRA58K.41524_658.5732 if that means anything.
  • Any word on when shield TV is getting this update? Looking forward to merging my external and internal storage. Posted via the Android Central App
  • Yep, Wi-Fi stopped working immediately after the update. Tried all the steps above and no luck. On line w/NVIDIA customer support last night for an hour. May be getting a new tablet. Bummer.
  • Nvidia sucks at times. Posted via the Android Central App
  • Hope the Marshmallow update doesn't screw up your tablets battery life like it did for those of us with the K1 tablet. Supposedly a fix is in the works but it has been "in the works" for a while. Posted via the Android Central App
  • I already knew that. I returned my shield k1 had to many problems like no WiFi connection. over heating made the battery expand and bend the screen slightly and crack open slightly as well as extremely bad blacklight bleed. Bought the pixel c instead. BTW I only had the shield k1 for a week. Just warning the ones that are going after the new shield k1 tab. Posted via the Android Central App
  • Another reason to remind people......... Do a factory reset immediately after an OS update. As soon as the device reboots from installing the update, factory reset it at that time. DO NOT DO anything else to it , until you have reset it. 99.99% of problems will be avoided by doing that. Posted via the Android Central App
  • I heard you can avoid ALL android issues by factory resetting daily. Also, replace your furnace filters every 7 days, and change you car's oil every hundred miles. Posted via the Android Central App
  • That's still android nowadays... Sigh Posted from my Nexus 6/Nexus 7 2013/Surface Pro 3
  • Um... a factory reset shouldn't be "required" for any device to function as intended after an update. Oh occasion? Sure, when all else fails you may just have to do it. But every update? No, that's not the answer
  • Yes it is.....you phuckin people crack me up. Posted via the Android Central App
  • Fix your mess!! I don't want to factory reset!! It's your job!! Of course, please. =)
  • I think this post is for the original Shield tablet but FWIW we have two K1s that received Marshmallow a month ago and another big OTA update Fri (1/29). Haven't been seeing any WIFI problems.
  • My K1 was one of unfortunate ones that had WI-Fi killed by the update. I shut it off for a few hours and that ended up fixing it. I now have Wi-Fi again. :)
  • Battery life and WiFi connection are much better since my K1 updated the other night! Moto X 2014 XT1095
    Nvidia Shield Tablet K1
  • What was the update you received? Posted via the Android Central App
  • Any timeline on an expected fix?
  • wow just got my tablet today. Stupid me thought that the OTA update was good even I heard about some of the problems everyone has been having. Well now that I updated, Wi-Fi has been turning off and on. And stability has been laggy. Really sux really looking forward to it. Was gonna get a controller today but there is no point till they fix these problems. Maybe they should of updated all the tablets before they sell them. With 30 dollar overnight delivery charge, a little pissed. Maybe I should just return it and go for the first gen. Atleast it has the stylist. Shield tablet k1
  • ive had problems to with my tablet after update very spotty and sometimes never works really looking forward to this tablet. FYI don't do a update until they get this fixed
  • I turned off location services and now it works fine