Samsung Smart Switch

We all have plenty to complain about when it comes to software updates landing on our Samsung phones. Right now we're all impatiently waiting for the rollout of Android 9 Pie. But sometimes it isn't Samsung's fault that you don't yet have the latest update — issues with carriers and even the current software on your phone can prevent your phone from downloading an update even when it's actually "available" to your phone model. That's where Samsung's own desktop software, Smart Switch, comes in. Here's how it works.

Phones that can update with Smart Switch

How to manually update your Samsung phone using Smart Switch

  1. Go to Samsung's Smart Switch website and download for Windows or macOS.
  2. Install and open Smart Switch on your computer and connect your phone via its USB cable.

    Smart Switch for macOS

  3. If you haven't plugged in to your computer before, tap Allow on the pop-up on your phone to give it access.
    • If Smart Switch doesn't recognize the phone, click the menu in Smart Switch and click Reinstall device driver then restart.
  4. After a few moments, your phone will be recognized by Smart Switch and you'll see several options on the main screen for backing up and restoring. You do not need to back up or restore your phone to initiate an update.
  5. A software check is performed when you plug in, and Smart Switch will list your current software details. If there is a software update available for your phone, you'll be notified on the main screen.
  6. If available, Click Update to install the latest software. It will download first to your computer, then sideload to your phone.
    • The phone will reboot, and the process will take roughly 10 minutes.
  7. If this will be your preferred update method going forward, click the menu (Preferences on Mac) in Smart Switch, click Software Updates and check the box for Update Pre-Download.
    • When a new software version is available for your phone, Smart Switch will download it and then apply the next time you plug in.

To be clear, this isn't going to force an update onto your phone that Samsung has yet to release. Unless Samsung and your carrier (where applicable) have signed off on and released an update for your exact phone, there's no way to get it.

Hooking up to Smart Switch can get you an update quicker, though, in cases where your carrier is slowly rolling out an update over the air (OTA) or the update checker on your phone for whatever reason won't download an update. If you're impatient, it's absolutely worth having this tool at the ready.

Our pick

Samsung Galaxy S9+

Samsung's all-around flagship

The Galaxy S9+ is a fantastic all-around phone that strikes a good balance between being packed with features and actually being affordable now that it's getting a little older. And with Smart Switch, the Galaxy S9+ will stay up to date with the latest software, even if your carrier hasn't pushed out the update just yet.

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