Source: Jennifer Locke / Android Central
Online connection problems on PS5 may not always be the result of the PlayStation Network going down. There are a few steps you can take to solve these troubles on your own if they persist, and it may be as simple as unplugging your router or restarting your console. Here are some tips on how to troubleshoot online connection problems on your PS5.
Products used in this guide
Connect to your router: Cat 7 Ethernet Cable (From $8 at Amazon)
Troubleshoot through PS5 settings
- Go to Settings.
Select Network.
Source: Android Central
- Select Connection Status.
- Select Test Internet Connection.
Reconnect to Wi-Fi
- Go to Settings.
- Select Network.
- Select Settings.
Select Set Up Internet Connection.
Source: Android Central
On the next screen, you'll see a list of registered networks (if you connected one previously) and all Wi-Fi networks it has found in your vicinity. Select your Wi-Fi and try reconnecting.
Use a wired connection
- Go to Settings.
- Select Network.
Select Settings.
Source: Android Central
- Select Set Up Internet Connection.
Scroll down to the bottom and select Set Up Manually.
Source: Android Central
Select Use a LAN Cable.
Source: Android Central
Change the settings you'd like to use on the next screen and select Done.
Source: Android Central
Power cycle your router
You can make fun of people who say "have you tried turning it off and on again," but the reality is it's a tried and true method that works. If your router isn't connecting properly, you might just need to unplug it for several seconds. Alternatively, there should be a small Reset button located on it which you can press with the tip of a pencil or paperclip.
Source: Android Central
Restart your PS5 from Safe Mode
Just like the PS4, the PS5 has a Safe Mode and you can access it the same way. This will not hurt your console in any way or delete any of your data (unless you choose to reset your PS5 or restore its default settings). All Safe Mode does is start up your console with its most basic functions to help you solve whatever issues you may be having.
- Completely turn off your console.
- Press and hold the power button until you hear two beeps, one upon pressing it and another several seconds later.
- Connect your DualSense controller to your PS5 with a USB cable.
- Press the PlayStation button on your controller to turn on your console and access Safe Mode.
- Select Restart PS5, which should be the first option on the list.
Contact PlayStation
If all else fails and you know that the PlayStation Network is up, you may need to contact PlayStation Support.
Greatness awaits

PlayStation 5
Next-gen is finally here
You can buy a PS5 right now, and it's set to be Sony's most powerful console with a super-fast SSD, 3.5GHz CPU, and 10.28 TFLOP GPU. No piece of technology is without faults, so be sure you know what to do if you encounter any errors.
We may earn a commission for purchases using our links. Learn more.

Control, Destruction AllStars, and more release for PS4 and PS5 in March
There are some big game releases for the PS4 and PS5 in March. Here are some of the greatest titles to add to your collection.

Here's some of the best phone mounts you can pick up for the PS5
The PS5 is officially here, and like it's predecessor, players can take advantage of remote play connectivity and play their brand new console from afar. In order to get the best out of that, here's some of the best phone mounts available for the PS5.

The best HOTAS controllers for PS5 are all here
It's tough to find a joystick to use on consoles right now but that doesn't mean all is lost. If you want to play supported games the best way possible, you'll need to shell out some cash. These are the best HOTAS controllers for PS5 in 2021.