Google says some Pixels have defective microphones and need to be replaced under warranty
Google can't seem to figure out its Pixel problem. Not only does the best phone of 2016 (and beyond) have some major inventory problems, but when it's not working properly, it's really not working properly. Take the latest issue the company is dealing with. Since the phone's release, an increasing number of people have been complaining about the microphone issues — one day it will be able to make calls and record audio, the next day, nothing.
Turns out that in "under 1% of devices," a tiny crack in the solder connecting the audio codec chip to the main motherboard causes the phone to lose audio processing abilities. More frustrating is that, according to Google employee Brian Rakowski, some users were intermittently getting microphone use back, since the solder, depending on whether conditions and the severity of the crack, would occasionally re-establish a connection.
Rakowski also says that a very small number of units just have defective microphones. Either way, the phone needs to be replaced under warranty, either by Google or the carrier/retailer from which it was purchased. Google says it is honoring all warranty claims for this particular problem.
The Google employee goes on to reassure users that all Pixels sold after January won't have the audio disconnection issue because the solder has been reinforced during manufacturing.
Does your Pixel have this issue, or have you experienced any other hardware-related problems that needed to be fixed under warranty?
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Daniel Bader was a former Android Central Editor-in-Chief and Executive Editor for iMore and Windows Central.
>used Pixel is kind of beat up
>sees this story
>calls Google "my mic is borked help!!
>gets new (or refurb) replacement, free, is pristine Sadly, most of the "it's broken!" RMAs will be per usual...half-truths to get a new/unused unit at Google's expense. The temptation for a new battery and scratch free device/screen is enough for people to flat out abuse things like this (see every Nexus ever and like 12 RMAs fueled by XDA perfection demands).