OK, you wanted to know what T-Mobile's doing about 3G problems with the Nexus One. Here's the ugly truth. Above are some of the bullet points customer-service types are being given, at least as of Jan. 9.
Pretty basic troubleshooting steps here, such as making sure you're actually in a 3G-covered area, power-cycling the Nexus One, trying other 3G-enabled phones and the like. It does note that when WiFi is active, the 3G symbol won't appear, but you knew that already, right?
Otherwise, continue to stand by, folks. [via Engadget]