Motorola Cliq XT

Can't say we didn't see this coming, but Motorola's now made it official: T-Mobile's Cliq XT won't be getting an official upgrade past Android 1.5. Ever.

Moto Matt, in the Motorola Support Forums, dropped the bombshell, which also has been posted on Motorola's updates chart:

"After comprehensive testing of the Android 2.1 upgrade for the CLIQ XT, we have concluded that this device will remain on Android 1.5. We realize many of you were anxiously awaiting this upgrade, but we aim to deliver software upgrades only when it will provide a better customer experience."

Something about lipstick on a pig comes to mind, we guess. To Matt's credit, though, he goes into a little more detail about the process -- something we'd love other manufacturers to do:

For many of you on our forums, I know this is disappointing news. Mark and I were optimistic about the outcome of the CLIQ XT development process and were also disappointed in the final result.

Our product team members worked for months to attempt to create a version of Android 2.1 that would perform well on the CLIQ XT. When the software could not meet the basic performance standards required, they went back to the drawing board multiple times. They gave it everything they had. We even took the unprecedented step of investigating the benefits of code provided by the independent developer community to try to improve XT performance. In the end, we were not able to develop a version of Android 2.1 for CLIQ XT that would deliver an optimal customer experience.

Some of you will wonder why we didn't announce this sooner. For one, we didn't learn about this all that long ago. Then, it has taken some time to coordinate with T-Mobile and alert our call center agents and others of the decision.

We recognize that many of you will be frustrated by this news. As always, you are free to post your comments, but please keep them civil and within the bounds of our site rules.

It certainly sucks that the Cliq XT won't be going any further down the Android path, but kudos to Motorola for being up front about it. [Moto Forums, Upgrade chart]

 
There are 22 comments

Good thing I left for the mytouch slide, and now I have a mytouch 4G guess you can only trust HTC I'm only sticking to the mytouch line
Samsung and Motorola sucks at updates, well Motorola only sucks because they're always kissing Verizon's a**

judasmachine says:

They have to abandon phones somewhere. They could never keep the pace of new phones if they have to update every single phone they ever released. I am not a fan of planned-obsolescence but I understand it in this business. You want news phones at break-neck speed, then understand that your old phone will be left to die before it's actually dead.

icebike says:

True they have to abandon phones, especially when the main memory is insufficient to even hold the next version of the OS, or some similar hardware limitation.

The sad thing is that Froyo might have delivered the performance they were looking for. But the lock-step upgrade mentality prevented them from reaching that point because they felt they had to get to 2.1 before attempting 2.2.

Still, the phone had a long run, and most of the users have probably moved on, or want to.

CeluGeek says:

They should at least unlock the bootloader and let the developer community take care of providing that better user experience.

judasmachine says:

Yeah when they abandon them, they should unlock them. That's actually a really good idea. Well from our POV anyway. Moto doesn't care.

ruel24 says:

Exactly! This is where locked bootloaders are a serious burden on the consumer. If I wanted to keep an older phone, but run the latest OS, I should be able to install it via rooting.

CLIQ XT? lmao ... come one. After a while we should just abandon conversation about certain devices

DNicolasL says:

I like the idea of unlocking them when they decide to quit providing updates. But couldn't they at least add 1.6 which brings a better market and turn by turn directions? This would have helped kill of the % of phones running 1.5. Users and Google would have liked that

BoNg420 says:

This thing is a fugly POS. Who really cares go buy a better phone. Google should prevent companies from releasing phones with already outdated software.

falconeight says:

HTC really is the market leader. I would never buy a motorola or Sony Ericcson. Not until they get on board and understand what the customers want.

DNicolasL says:

T-Mobile should discontinue this phone now.

ballistic90 says:

I had the original Cliq and I updated it to 2.1, and I have to say it was a mistake. The hardware really wasn't capable of supporting 2.1 properly, and I kept running into problems with it. Constant rebooting, very slow response times, the phone dialing on its own to random people and worse. These issues never showed up on 1.5, but I'd understand why someone would want it updated without seeing what it does to your phone.

I actually liked Motoblur, to a point. I find the stock Android look boring and generic, so to me a 'skin' UI isn't a bad thing if it's done right. Last week I got myself a MyTouch 4G, and I'm not looking back. The Cliq 2 looked alright, but I don't know if I want to risk putting myself through hell again.

kenyee says:

If you disable Motoblur and replace the launcher w/ something lighter like launcherpro, the original Cliq is actually decent on 2.1. Only negative is they appear to have screwed up the UI so it restarts once every two weeks...and it has issues handing off from wifi to 3G to nothing (locks up the UI).
ok..Motorola's developers really suck :-)

paulus says:

I don't buy it. I suspect it has more to do with Moto not being able to Blur it enough for their own gain.

Michors.IV says:

This is a lesson often repeated, but seldom learned. When you buy an Android OS phone, and you want reliable upgrades to that phones OS, you should stick to buying a vanilla Android OS. I myself learned this lesson after I purchased a Samsung Frustrate, er Fascinate and have just now gotten Froyo thanks to the work of awesome dev's out there.
The problem that arises when looking at vanilla Android phones, for me anyway, is that anymore it seems that they only come out on T-mobile. And I'm sure I don't have to go into their reputation on signal quality - but that damn near kills it for me.
When you look at the numbers even HTC only updates their custom UI phones 50% of the time, the other companies updates (Moto,SAM,etc.) are much, much lower.
And that's why I said screw it, and did it my damn self thanks to the work of the people out there who write kick-ass mods and leak code, and then the people who put it together in places like this and other sites across the web for the rest of us.

icebike says:

Hate to break it to you, but there are no vanilla Android phones other than the Nexus One and Nexus S, both via Google.

Unless you root, there never will be any vanilla phones other than from Google.

mjneid says:

Odd. I had put 2.1 on a friend of mines. I know it was an XT..... oh that's right it's called rooting.

sookster54 says:

Glad I gave away my Quench after less than a month of owning it and saw Motorola's crappy roadmap for OS updates.

Rogers still carries this phone for $450 outright, when you can get the same thing (LG Optomus One or Galaxy Apollo with more up to date OS) for $200-250 outright.

tysj says:

Is it just me or does it look like the phone is plugged into his hand?

Dhamp2g says:

Why did u ever buy this POS of course its not getting an uprade

paulmike3 says:

Wow, suprisingly detailed answer from Motorola.

I was expecting something more like "Motorola Cliq XT will not be getting 2.1. If you want 2.1, buy elsewhere."

Kromen says:

I have a feeling that Samsung is going to do the same with my Captivate. There are so many phones flooding the market that they may leave some of the early versions by the roadside. I'm pretty happy with my phone right now, but I always wonder how different it would function with an OS upgrade.