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Which Canadian carrier is the best at pushing Android updates?

I get asked this question a lot: Which carrier updates its Android devices the fastest? It's not an easy one to answer, since there are so many factors. But thanks to data from the carriers themselves, we can finally come to some sort of a consensus on the matter.

If you want the fastest and most transparent updates, bring your service to Telus.

Why Telus?

There are a few reasons to go with Telus if you want the best experience updating your Android phone.

  • First, Telus is generally the fastest, especially when it comes to Samsung devices.
  • Second, Telus is the most transparent, consistently keeping its easy-to-understand Software Updates page (opens in new tab) current and relevant.

At the end of the day, these are the two most important factors when deciding which carrier will respect the update process of most carrier-sold Android phones.

It can be argued that Telus is more invested in offering expeditious Android updates because delivering on customer service promises is a core tenet of the provider's marketing strategy. So too is the reason for a distinct lack of bloatware on said Android devices; I usually ask for a Telus loaner device from a manufacturer because it is the least encumbered with unnecessary apps. Telus is also better at scheduling monthly security updates for its Android devices, something we've seen U.S. carriers like Verizon do a better job of in recent months.

If you want the fastest and most transparent updates, bring your service to Telus.

Rogers and Bell have content strategies to push, which usually involves embedding video and commerce apps on their devices. Telus, with no such ties, approaches Android software like it does its entire aesthetic: clean, and simple.

Finally, Telus is usually slower to roll out features like Wi-Fi Calling and VoLTE that may impede the update release schedule of various Android phones. Rogers, for example, twice halted the rollout of Android 5.1.1 Lollipop to the Galaxy S6 last year due to bugs in Samsung's implementation of Voice Over LTE on the carrier's network.

What about Bell and Rogers?

Rogers store

Being the three biggest carriers in Canada, priority is usually given to Rogers, Bell, and Telus when OEMs like Samsung and LG deliver big-time updates. As we've already explained, Telus is often the first, but not always: Bell and Rogers are generally quite good at staging simultaneous rollouts unless there are specific reasons for such a delay.

For whatever reason, Rogers has struggled to push updates to its growing Galaxy line in recent months, offering its versions of Android 6.0 Marshmallow weeks or months after Bell and Telus. Given that Bell and Telus share a network, updates can be pushed to devices sold by those carriers at the same time, but as with all things, it comes down to priorities.

Give me the data, punk

Sure. Let's look at the last few months.

DeviceTelusRogersBell
LG G4 (6.0)Feb 2, 2016Feb 3, 2016Feb 10, 2016
Samsung Galaxy Note 5 (6.0.1)April 5, 2016April 5, 2016June 1, 2016
HTC One M9 (6.0)Feb 4, 2016Jan 19, 2016Feb 5, 2016
Samsung Galaxy S6 (6.0.1)April 17, 2016June 22, 2016June 22, 2016

Telus isn't always first, but as the data show, it is usually among the first to receive the updates, and is never solely last.

Why is Canada usually second to the U.S.?

Verizon logo

Are you talking about in hockey? Because in that case we're not. If you're referring to phone updates, then you're right.

Canada is a relatively small market in relation to the United States. Manufacturers deal with limited resources internally, and would rather customers buy a new phone than update an existing one. Still, a certain number of them are expected within the lifespan of a handset, and after speaking off the record to representatives of a number of Canadian carriers, it's clear that the country is pretty low on the priority list — rarely, if ever, will we receive a significant update before the same device in the U.S. Indeed, many of the updates are formatted for American versions of the handset and adapted to fit the slightly modified Canadian SKUs.

Rarely, if ever, will Canada receive a significant update before the same device in the U.S.

The odd time that Rogers or Telus pushes out an update before Verizon or AT&T, it's usually the result of extended network testing on the part of the U.S. providers, or significant changes to the network code that require additional quality testing. All updates must meet the stringent requirements of both countries' regulators to ensure that 9-11 and other emergency services are always available and working correctly.

Over the past few years, not only have updates to Android devices become more frequent, but intra-version bug fixes have become more common, if not the norm. Much of this can be chalked up to Google's own commitment to monthly security updates on its Nexus phones, but some of it must be attributable to a normalization within the carriers of an update culture.

An investment in your future

Android updates aren't always about flashy new features; they are just as often about important bug fixes that protect you from unforeseen exploits and hackers. Back when the Stagefright exploit was a big concern in the Android community, Telus was not only the first carrier to post important information for its customers to easily digest the information, but it was proactive about releasing fixes for as many older Android devices as it could. It could have done better, but it was comforting to know the issue was earnestly being addressed.

Of course, Telus is still a carrier, and must balance available resources with its desire for customer service. It's not going to release every update ahead of Rogers and Bell, and will occasionally be last, or be fraught with issues. Indeed, if you want the fastest and most comprehensive update schedule on an Android device, purchase a Nexus 5X or 6P — either from Telus, or directly from the Play Store — which affords you the best of both worlds.

But if it's an LG G5, a Samsung Galaxy S7, or a BlackBerry Priv you're after, and want to pursue the road most subsidized, then Telus is your best bet for a comprehensive Android update solution.

Daniel Bader was a former Android Central Editor-in-Chief and Executive Editor for iMore and Windows Central. 

8 Comments
  • Now this is a good article Posted via the Android Central App
  • Not surprised with Telus being the best for updates in Canada. Their imagery and customer service is why I originally went with them in the first place.
  • Good article Daniel, loved your stuff at Mobile Syrup. This is the number one reason I buy Nexus phones straight from El Googs, I was running Android N for months whilst my friends S6 was still on Lollipop lol. Sadly the EOL for it is this October, maybe a new Nexus is going to replace it soon ;)
  • Would like to see more of these for other regions. Posted via my Nexus 5X or Pixel C
  • You mention Rogers pushed the Galaxy S6 android 6.0.1 update on June 22, 2016. This is not true... we are still waiting for the update to be rolled out. If you look at the Rogers page it still shows as coming soon. http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/OSUp...
  • I can also confirm rogers gs6 update is not available yet.
  • Also for my Rogers GS6 edge.
  • I had a lot phones the last year's. When I needed an update fast I just side load it using Odin. Not gonna wait for a carrier that they start moving.... when it comes to sign a contract than they are fast but with updates third world. That is the reason I buy unlocked phones. Like now I am using the nextbit Robin and they pushing updates really fast. Can wait three month for a security update.