Verizon Wireless: We won't support Wi-Fi calling until mid-2015

A Verizon Wireless executive stated this week that the company won't be adding support for Wi-Fi calling for its smartphones until sometime in mid-2015, stating that it will take "some technological work in our network to make it available."

FierceWireless reports that Verizon Communications CFO Fran Shammo made those comments as part of an address for the Bank of America Merrill Lynch Media, Communications and Entertainment Conference. Shammo added that adding Wi-Fi calling support was not a big priroty for the company, adding, "We built our voice platform so extensively [that] there was never a need for us to tell our customers, 'Oh, our network is not good enough so you need to go on Wi-Fi to complete your call."

The news follows that of AT&T, which has also confirmed it won't offer Wi-Fi calling support until 2015. T-Mobile has offered its customers that feature for a while and Sprint is adding it to a number of its Android phones.

What do you think of Verizon's timetable for adding Wi-Fi calling for its customers?

Source: FierceWireless

104 Comments
  • It's pretty arrogant and ignorant to think that their cell coverage is 100% nation wide. But, screw the customers, right? Posted via Android Central App
  • Yeah, I will never use a service or product if I know I won't get completely screwed... I LOVE IT! Posted via the Android Central App
  • Verizon is by far the most arrogant company in the U.S , by far! When I was with them LTE dropped to useless 3G way, way too often! Posted via the Android Central App
  • You ever heard of Apple? :-) Posted via Android Central App
  • Oh! My bad, good point! Posted via the Android Central App
  • Or Comcast? Posted via the HTC One
  • Comcast is the same as Verizon. I've had better experiences with Verizon's customer support, Comcast's is in a league of their own. >I'm the kind of guy who stops a microwave at one second to feel like a bomb defuser.
  • Comcast Posted via Android Central App
  • Please help me leave. I am stuck with these bastards!
  • No cell coverage in other countries.
    There just making excuses for not doing anything.
    I was on a cruise this week and made calls home with my sprint phone for free. Verizon customers... SOL. Posted via the Android Central App
  • I can only speak for myself here, but it doesn't really matter to me when this is actually implemented. Verizon's coverage is generally great, and I cannot think of a situation in the past where I've had no cell signal, but a good wifi connection, and really needed to make a call.
  • Basement?
  • Underground garage? Thick concrete walls?
  • If you have no cell service down there chances are you wouldn't have wifi either.
  • But in that situation you can set up a WiFi network. You can't do anything about the cell service down there.
  • I work I a building, constructed two years ago with absolutely no cell signal. I have to step outside the building to make calls. I could benefit from wifi calling. Pretty sure this is not unique to my building. Its actually harder than it appears. I make it look easy.
  • Hate to say it but, odds are your company won't allow the WiFi data calls thru their internet edge firewall outbound... Posted via Android Central App
  • I use my personal sprint phone on wifi calling at work while our VZW work phones have no service Posted via Android Central App
  • YMMV
  • Actually you can. they are called (pun) Cell repeaters. just as you can extend a wifi network to just about any place and you can extend a bluetooth network, to just about any place. You can do the same with Cell networks. Come on people think before you type.... which ever network you have use Google Hangout, now with Google voice. Call any phone in the americas for free, off continent will cost ya a little.
  • When I was in college, everyone would always lose signal when we went into the basement floors of buildings on campus, but they did have wifi, and we had T-Mobile at the time, so having that feature was really helpful.
  • Well having T-Mobile was why you had no signal in a basement. Verizon has the best, most extensive cell network in the country. I live in a rural area on a 180 acre farm in a house that has plaster walls containing wire mesh in most rooms, and I get 4 bars of LTE in every room of the house. Edit: I also have a tin shingles roof. Posted via Android Central App on the Moto X
  • I live in an old wooden mobile home right next to Santa Cruz, CA and Verizon is consistently 0-1 bar and I seldom can even make a call from there. South San Jose is only a little better. My rural home in Oregon also has little to no coverage for Verizon but ATT works well. Verizon's coverage is spotty at best - you just got lucky.
  • Well, I live in Massachusetts in the 3rd largest city (over 120,000 people) and cannot get decent signal resulting in dropped calls if i walk from the front to the back of my townhouse, which required me to have to resort to a VERIZON mobile network signal extender that coincidentally maxes out at 3G as it doesn't work with 4G LTE. So in order to actually use the Verizon provided network extender I have to disable HD calling at home for the network extender to work otherwise it still drops calls. I feel like Verizon technology has reverted back to 1990's when dropping a call was commonplace. It's ridiculous that in this day and age I have to change settings on my phone every day when I get home in order to make a voice call over their network. VOID calling on Android would be a blessing as at least I have a consistent signal wherever I am in my house.
  • Pretty good actually. Some buildings/houses are made out of concrete/brick masonry along with metal roofing that does not allow for easy penetration of cell signal. In such cases, wifi is the only resort.
  • Or a femtocell.
  • @Deadlydreamx - You can easily get wifi anywhere with access points -- a user can do this ... A user can't build a cell tower.
  • Unless you happen to be in an area where theres no other access to broadband.
  • @AnotherCookie - Then you have to live with your area. That really has nothing to do with being able to get WiFi in your basement easily ... versus an actual carrier cell tower.
  • On Sprint I get coverage in my basement now that they use the 800mhz band. Dos Verizon make use of its lower band for calls? If they do basement calls should be fine for most people.
  • No clue, but I never get service in my basement... sprint or t-mo. This router might reach there (highrise apartment) so i'll be golden.
  • I get 3 bars in my basement. >I'm the kind of guy who stops a microwave at one second to feel like a bomb defuser.
  • Hangouts Dialer? Posted via the Android Central App
  • I'd have to agree. I've never been in a place where I "just had to make a call" didn't have cell service, but did have a wifi network. Sounds like all the basement dwellers need to think about going to a different provider if this causes them so much angst.
  • @Suntan or they just use wifi calling since all carriers will have it in 2015? ;). Posted via my T-Mobile Note 3 using the AC App.
  • Wifi calling is really nice when traveling abroad. Just was in Mexico yesterday at a buddies place that had wifi. Still got all my texts and phone calls like as if I was home. I'm on tmo prepaid, so I knew I wasn't being charged.
  • I live in the foothills of northern California. No cell service here! I would love to be able to use my Verizon smartphone to make and receive calls at home over Wifi!!!! Am I really S.O.L.?
  • Maybe if you stepped outside of Midtown Manhattan you might see how the REAL world lives. We're in the shadow of a mountain that blocks the cell signal, yet there's enough suXfinity "open" SSIDs around. Of course, can just use Google Voice on a tablet to call out (sucks to hold the 10" tablet to my head though <g>).
  • This is is pretty short sighted on their part. Although Verizon is pretty rock solid in my area, I know people that live out in the boonies that can't send or receive a call unless they go outside of their home. Besides, why would they not want to take traffic off of their cell towers whenever possible?
  • Arrogant clueless statement by Shammo...then again, thats what weve come to expect from him anyway! I live just 3 miles from town and get one bar of 3G outside. Inside i constantly drop calls! Got a network extender, never worked! No worries though as with the google voice/hangouts dialer update I just turn on airplane mode, reconnect wifi from within airplane mode and presto! I have all the wifi calling I want and it works flawlessly! So Shammie, dont worry about it, I have it well under control. LOL...
  • +1
  • Because the iPhone 6 has the ability to make WiFi calls I feel the carriers are getting pressured to offer it now. T-Mobile I think was the first to promote it years ago. WiFi Calling is awesome and I would still want it as a customer even if I didn't need it.
  • Agreed Posted via the Android Central App
  • +1 Posted via my T-Mobile Note 3 using the AC App.
  • Verizon was great around my hometown - except at home. Our house was in a dead zone for all carriers, signal never exceeded one or two bars. 3g bars are sometimes available there. Wifi calling would be brilliant for areas like that. There are plenty of buildings I've been in that screw up my Verizon signal, too. And yet wifi is in many places like that now. So... Yeah. Nicely done, Verizon. =/ Posted via the Android Central App on Verizon Red M8 (Paranoid Android)
  • Verizon has good enough coverage that Wi Fi calling probably isn't necessary for most of its customers. T-mobile needs it the most.
  • Lol I'd say sprint does Posted via the Android Central App
  • sprint needs it the most
  • T-Mo without out a doubt needs it most. In my area though there are some older buildings that block a lot of cell signal but have open wifi. Wifi calling is good no matter the network... Rather have it and never need it than need it and not have it
  • I'm In the camp that really likes verizons coverage I live in middle Tennessee and I get a ok 10 down and 6 up when I was In ohio I got 24 down and 13 up Posted via Nexus 7 2013 or Galaxy S5
  • It's like everything else they do...the year late updates...the barely there data plans...their, must add the most Bloatware Attitude and now their own app store is on the way.
    Verizon: We give you less of what you want, for more $ and more of what you don't want, for even more $ Posted via Android Central App
  • They give me more 4G coverage in more places I spend time than their competitors. That's why we do business together. If I was looking for warm handshakes and cards on my birthday, maybe I'd be happier with another carrier. But I'm really just looking for fast, available network speed wherever I go. So I'll stay with VZW.
  • +10000000 Posted via Nexus 7 2013 or Galaxy S5
  • That's okay, Verizon. With Google Voice merging with Hangouts, we can make free calls over Wifi. :)
  • I may move to a greener pasture by then.... Employer discount is almost triple on At&t Posted via Android Central App
  • I've been with Verizon for almost two years after I left sprint and I have to agree with most comments that I haven't been in a situation when I needed WiFi to make calls. In places where I only have 1 bar i still can receive and make calls without dropping. When I had sprint I would drop calls even when I had 3 bars. I recently had a chance to try T mobile with an LG G3 phone, and even with WiFi calling enabled many calls didn't come through, they wen directly to voice mail and the only reason I know someone called was because they left a voice message. I use my phone for business and I rely on Verizon to get reliable calls most of the time.
  • anyone looking to take advantage of VoIP via cell/smartphone via your company WiFi, Hate to say it but, odds are your company won't allow the WiFi data calls thru their internet edge firewall outbound... Posted via Android Central App
  • I've been with Verizon about 14 years. When Verizon rolled out the National Single Rate plan, I signed up. Traveling the country (rural and urban) I always got great service. Recently I've been working in a metro area with horrible service (voice and data). For the last year, I've been using T-Mobile which, ironically, works perfectly. If Verizon had offered WiFi calling, I might have stayed with their service. While I never thought I would need WiFi calling, it is pretty handy. WiFi texting is nice when flying on WiFi equipped planes and when traveling out of the country (though T-Mobile gives you free global data now). Posted via the Android Central App
  • We need WiFi texting
  • @hotkoko - WiFi calling means texting as well.
  • Ur sure bout that? Hope ur right cause I get super poor reception in my apt lol
  • @Hotkoko - 100% Positive. AT&T and Verizon are moving to WiFi calling since T-Mobile is doing it (and Sprint to a small extent) ---- WiFi calling on T-Mobile works with Voice and Texting -- I really can't see Verizon only allowing calling since they would love for users to be on WiFi for calling, texting, and data -- No more load on the towers :).
  • I can text over Wifi to any phone as well with the Verizon Messages app, that I prefer to use. I love it, when I want to keep my phone in "Airplane mode" but still get and send texts through Wifi.
  • @Mike340T - That is great. I mainly letting him know with WiFi calling he will be able to call and txt via WiFi.
  • Who cares about WiFi calling.. What about sending a text message through WiFi... IPhone can send texts through WiFi, why can't androids???
  • Imessage is NOT texting, it's more like an instant message/BBM that only works if the other person has an Iphone...
  • Ur right, that's why I said texting.. An I phone can send a TEXT while on WiFi.. Can text to any phone
  • That is through Imessage again, I can text over Wifi to any phone as well with the Verizon Messages app, that I prefer to use.
  • You're right about the Verizon messenger app. It's great, I only use it on my tablet though (2012 Nexus) to read texts and such while my phone is charging. But if hangouts had the ability to text using WIFI only, I'd completely cross over.
  • I live in Litchfield County, CT. We may only be 60 miles from NYC, but the cell coverage in the hills and away from the center of towns is terrible on everyone's network. I cannot reliably make calls from home. Sometimes I can get through an entire call, most times not. This would be very helpful for me. Can't cut the landline cord without it, actually, though I'd like to.
  • Why would you not add wifi calling? Posted via Android Central App
  • I've NEVER been in a situation where I needed it! As a matter of fact I switched to Verizon because during the last few hurricanes, Verizon was the ONLY service that was still working! I had no power for days, but I had fire, rechargeable batteries, a laptop, Verizon and a laptop with Hulu and Netflix!
  • Love when Apple strong arms these useless carriers like Verizon to implement what they want. Hope android OEMs have that kind of say. Posted via the Android Central App
  • IPhone has had WiFi calling since face time audio came round in iOS 6. Regardless of whether the carrier liked it or not. Same deal with texts in I message. Why can't Android users get the same thing? Posted via the Android Central App
  • Google Voice/Google Hangouts have been widely available for these things.
  • Yes for iPhone to iPhone.... Sure.... But with wifi calling you can call anyone.. As you can with your cell phone. Sorry comparing something that requires the other party to have the same thing isn't the same as having something work as your cell connection does.. With everyone... It's just using wifi for your part. Posted via my T-Mobile Note 3 using the AC App.
  • I have Verizon right now and I'm headed to T-Mobile. Verizon is always last to the game for top dollar when it comes to everything that matters to me in a phone plan. I'm on my way to the Uncarrier! Posted via Android Central App
  • Congrats, I'm sure they got your message and will miss you.
  • BS and BS again. The only reason is nothing but keeping people on limited "anytime minute plans" for as long as possible. Posted via the Android Central App
    on VZW Moto X
  • It's always interesting to me when people say I don't need that feature or thing. As if life as they know it will always be exactly as it is at that particular moment in their life. I would give an example of something that COULD happen where WiFi calling would come in handy like say, you do get cell coverage inside of your home but a recent earthquake knocks out cell towers (not POWER) in the entire try state area where you live. Or the fact that your battery will last much longer and won't need so much wear and tear from charging because the cell radio doesn't has to be so active since we all know the last major gripe with smartphones is battery life. But I already know it'd just be rebuttled with a bunch of comments of "we don't have earthquakes where I live" or "I'm at home near a charger why would I care about battery life" completely missing the point. Smh. Which is A. What YOU need/want and DON'T need/want apply's to no one other than you. And B. If it cost you the user absolutely nothing no sacrifice whatsoever for the feature to be implemented then why NOT for the people who can actually use it. We live in such a selfish world sometimes I swear. Like if there was a water shortage in your area and the companies cut off the water for a week and then came back and said ok we're gonna fly water in as an alternate source, would you want your neighbors to be like no that's fine you can skip our neighborhood we don't take very many showers anyway plus we have plenty of bottled water you can postpone our water drop 6 months we don't really need it. Just because THEY don't need it? You would feel pissed that they didn't consider your circumstances MAY be different and you could use that water now. Stop being so self centered people Verizon is literally saying Screw YOU to it's customers (as they always do) and you're saying ok cause at least you're not the one getting screwed. That's what makes them NOT listen when they do something YOU DO care about cause they know they can get away with it. Posted via the Android Central App
  • You seem to have missed the part that no one really has it rolled out like T-Mobile and Sprint currently. (Two services that obviously needed it BTW) They are saying they will not have the capability YET, but WILL HAVE IT. ATT&T HAS SAID THE SAME THING.. Also, yes, I don't need it and won't ever use it. Oh, being you used a natural disaster scenario, I'll repeat my comment above..
    "As a matter of fact I switched to Verizon because during the last few hurricanes, Verizon was the ONLY service that was still working! I had no power for days, but I had fire, rechargeable batteries, a laptop, Verizon and a laptop with Hulu and Netflix!"
  • Interesting you bring up an earthquake. If it's big enough to drop cell towers, it's likely big enough that your internet provider will also have problems, so no WiFi calling at home either. I guess you could drive to somewhere that wasn't affected by the earthquake and use their WiFi to let others know you are ok, but by then you'll likely also pass a cell tower that is working. What's with everyone saying "anyone can set up a wireless access point"? Yes, I can drive around with an access point in my car, but where the heck is it connected to? It needs to get internet piped in from somewhere! It can't just magically appear out of nothing.
  • So if YOU need it that bad why don't you get it from a company that offers it instead of whining about how "selfish" their subscribers are for not caring that they don't have it? Posted via Android Central App
  • Verizon horrible Posted via Android Central App
  • 2 years on Verizon and 0 instances I would have needed this, I never drop calls, was a daily occurrence on T-Mobile which is why I switched. I wouldn't care if Verizon never offered WiFi calling, I won't pay for cell service so poor I need WiFi to use it. Posted via Android Central App
  • Wifi calling is a big feature I didn't even realize it was till I used it Posted via Android Central App
  • Someone please tell me how wifi calling is a challenge to their "network". If i'm calling over wifi, i don't need their network....I'd be on WiFI!
  • You are using WiFi to connect to their network... Right now there is no way to do that as it will require additional equipment/programming. Sprint and T-Mobile needed WiFi calling as their network is obviously not as extensive..
  • Not surprised at all. Most super large companies are arrogant, and not in business for their customers, but their stock holders. That ain't gonna change. Get yourself a Google number and use the new Hangouts dialer for wifi calling..
  • I personally do not need WiFi calling because I get LTE everywhere I go. I almost always have awesome coverage. Even when I'm on a road trip driving through the country. I think their statement was pretty funny even though it is arrogant. Sure they rape my wallet every month but wouldn't you be if you had the best network in the country? Posted via Android Central App
  • Why do people put up with this crap? Leave Verizon! They also blocked Google Wallet. Get an unlocked phone and move to T-Mobile.
  • Typical Verizon though I didn't expect anything less than from them on that comment made. I have had many of issues with them over the past few years.. And there Network isn't 100 either Posted via the Android Central App
  • I'm sorry what? I'm on a wifi call. Posted on my HTC One M8 via T-Mobile
  • Don't really care. I've never dropped a call since I switched to Verizon 6 years ago from att. Also, I have unlimited minutes like most smartphone owners on Verizon do. What's the big deal with WiFi calling? I see it as a non starter. Posted via Android Central App on the Moto X
  • Google hangouts provides wifi calling on every iOS and Android device. If I were a carrier I would not waste my time. I do not get the obsession with this. use GV with hangouts and texts arrive via wifi. Sprint numbers can be you GV number too
  • I personally would rather see free streaming of music without using data like T-Mo offers so I can justify the high price I pay for Verizon as the network here is great.
  • they could tell you that because of my lousy network coverage in my house, i got out of my contract early and switched to t-mobile.
  • Honestly, I've had VZ since 2007 and I've only ever once lost signal and that was in the mountains on a road trip, so I don't think they really need wireless calling. With most of their plans, they offer unlimited minutes and there are apps that allow wireless calling. I don't see the need for them to spend the extra cash to rush the update.
  • If I had decent cell reception in my home as well of hundreds others in our Phoenix suburb, I could care less. Verizon doesn't care.
  • verizon wants people to use their network, not some other free network!
  • This is pretty bull. Why yes I have great service if i go outside. But i have a tin roof and I get little to no service inside my house. So when I should be receiving phone calls at home and not, or always having my calls dropped on me because I'm inside my house is really freaking ridiculous. I shouldn't have to go outside (especially during the winter) to make a call. I should be able to have Wi-Fi calling in my time, when I need it, not when Verizon thinks I need it..
  • Verizon's "Advanced Calling 1.0" is more of a beta than an actually useful service. Unless you are in amazing LTE coverage area full time, you will experience major quantity of dropped calls. Alas, their VoLTE does NOT support roll-back to say 4G or even 3G CDMA network, so if your LTE signal dips even for an instant, your call is dropped and you can't make calls either.
    Verizon is 1-2 years away from getting an VoLTE service that is realistically stable. Their network does not seem to support roll back to non-VoLTE modes at all, so it would make tremendous sense for them to enable Voice over WiFi path as a fall-back when VoLTE fails, else most users will simply disable Advanced Calling all together.
    Verizon's inability to handle multiple calls the way the rest of the world does today (aka you're on a call, and the second call comes in... you answer it which places first call on hold... then go to end that second call... when you hit end call it ends ALL CALLS... then in a minute or two, Verizon calls you back and reconnects you to first call). This is a way for Verizon to avoid keeping "pinned up" aka off hook the original first call and it saves them on cell trunks (concurrent phone lines in use at your cell tower). It's ugly. It's antiquated.
    You need advanced calling to more properly handle multiple calls (up to 6 at that point), but oops, VoLTE is so unstable it's just not worth it.
    If they add WiFi ASAP, it would buy them to time to get the rest of their national VoLTE network up to speed.
    Timing is everything though. This article was authored in September 2014, most likely before the speaker knew or heard about how messed up the VoLTE capabilities really are. Fingers crossed.
    It is mid June 2015 now... no sign of Verizon WiFi capabilities anywhere. No surprise there.
  • I need Wi-Fi calling support on my new Verizon Samsung S6 smartphone. I have zero-nadda-no Verizon cell phone coverage when I am home and at many of the rural places I work - unless I drive 3 miles away. I do however have WiFi at my home and at all of the locations I work at. North Idaho has many rural places where there is no cell phone coverage - thus the need for "WiFi calling" and Internet connected network extenders.
    Verizon - please enable WiFi calling on your network and push the updates for WiFi calling to our smartphones.
    North Idaho Tom Jones
  • I was just told by VZ that the holdup is that they nor any of the other carriers (ATT & TM users can verify) can seamlessly hand off a call from Wi-Fi to Cell yet so the call would drop if you were to say get in your car & lose the Wi-Fi (similar to handing off from Wi-Fi to LTE, where theres often a slight pause) & that they don't want to roll this out until that can be done. Personally, I could live with that as I have horrible service in my office but good Wi-Fi.