telus

The Essential Phone is a remarkable product released as a beta

Posted by Daniel Bader on 16 Sep 2017 9:00 am

This beta should have stayed in testing a bit longer, but now that it's out, the Essential Phone is turning into a good phone. It's not uncommon for people to accuse Google of treating its users as beta testers, but that notion — release fast and broken, and fix problems later on — is, in fact, an entrenched part of the startup culture as a whole. It just looks unbecoming of a company with a...

TELUS opens pre-orders for Essential Phone, starting at $290 on-contract

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Posted by Andrew Martonik on 18 Aug 2017 10:00 am

Essential's second carrier-exclusive launch gets under way. Coming in a day after the Essential Phone launched in the U.S., Canadian carrier TELUS has opened up its pre-orders for the new phone from Andy Rubin's company. Unlike the Sprint "exclusivity" in the U.S., TELUS has a true exclusive deal to be the only retailer in Canada selling the phone, rather than just the only carrier partner in...

Telus adds even more destinations to its Easy Roam offering

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Posted by Dan Thorp-Lancaster on 28 Jul 2016 1:15 pm

Telus adds even more destinations to its Easy Roam offering

Telus is looking to make it easier for customers to use their cell service while traveling abroad by adding even more countries to its Easy Roam options.

Understanding Telus's new Premium Plus financing plan

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Posted by Daniel Bader on 30 Jun 2016 3:00 pm

Spend more to save some money with Telus's new Premium Plus financing option. Last week, Telus launched a new plan under the Premium Plus name. At a time when many U.S. carriers are all-in on financing options, Telus's new Premium Plus plan is a hybrid system, providing customers a considerable subsidy in exchange for a two-year contract, along with flexibility in choosing to spend around $10...

Which Canadian carrier is the best at pushing Android updates?

8 Comments

Posted by Daniel Bader on 23 Jun 2016 12:30 pm

Avoid all of these issues by buying a Nexus. But if you don't want to, here's some advice.

How to cancel service with TELUS

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Posted by Christine Lachance on 7 Jun 2016 10:00 pm

If it's time to cancel service with TELUS, our guide is here to help. Whatever your reasons are for leaving your service provider, you should know in advance how to cancel your contract with minimal damage. Time and money are things you don't want to waste when the time comes to leave your service term. All Canadian carriers are required to follow the same rules when it comes to contract...

Canadian carriers are preparing for 5G, but don't get too excited yet

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Posted by Daniel Bader on 24 May 2016 6:17 pm

Canadian carriers are poised to begin tests for next-generation 5G service in the run-up to a public launch in the next five years. According to The Star, Bell and Telus already have plans to begin 5G trials in their labs, and are working with international telecom standards bodies to finalize the 5G spec, which should happen over the next couple of years. Rogers is sitting tight, but is also...

Telus Galaxy Note 4 now receiving Marshmallow update

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Posted by Harish Jonnalagadda on 24 May 2016 4:13 am

Telus is rolling out the Marshmallow update to the Galaxy Note 4. The OTA is now available, coming in at 1GB.

Bell paves way for higher prices across Canada with MTS deal

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Posted by Daniel Bader on 4 May 2016 2:03 pm

Things are going to get worse before they get better. In many cities across Canada, the announcement that BCE Inc. had purchased MTS, Manitoba's largest wireless provider, was met with a resounding shrug. Why should it matter to those in Ontario, Alberta or British Columbia that the name on their bill will soon change for a million people in the middle of the country? Simply, because MTS has...

Telus promises 99% LTE coverage in Ontario and Alberta by end of 2016

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Posted by Daniel Bader on 3 May 2016 2:57 pm

Telus has announced that it plans to invest hundreds of millions of dollars into its wireless networks in Ontario, British Columbia, and Alberta this year. As part of its staged infrastructure investment rollout across the country, the company says that by the end of 2016 it plans to cover 99% of Alberta and Ontario, and 98% of British Columbia, with LTE signal. Nearly $400 million of that...

Telus may finally be updating the Galaxy S5 and Note 4 to Marshmallow

7 Comments

Posted by Jared DiPane on 22 Apr 2016 9:35 am

Galaxy S5 and Note 4 may get Marshmallow from Telus

According to a new document, it appears as though Telus may be preparing to roll out the Marshmallow update for both the Samsung Galaxy S5 and Galaxy Note 4. The Marshmallow rollout has been a slow one, but we have seen lots of different phones get updated recently.

Telus begins VoLTE pilot in British Columbia on select Android phones

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Posted by Daniel Bader on 18 Apr 2016 12:36 pm

Telus, Canada's second-largest wireless provider, has launched Voice Over LTE, or VoLTE, as a pilot in a small area of the British Columbia Lower Mainland before rolling it out to the rest of the country. Currently available for the Samsung Galaxy S6 and LG G4, with other devices to come in the "near future," according to a support page for the service, Telus notes that there are multiple...

T-UP! early upgrade program from Telus to be discontinued on April 18

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Posted by Jared DiPane on 14 Apr 2016 11:52 am

Telus' early upgrade program, T-UP!, will be discontinued on April 18. This change will not impact those who already are enrolled in the coverage until their 2-year T-UP! enrollment expires, they renew their contract or replace their smartphone.

Bell Canada tops list of telco complaints for fourth straight year

6 Comments

Posted by Daniel Bader on 30 Mar 2016 10:22 am

Bell Canada has once again topped the list of telco complaints, according to a report (pdf) issued by the Commissioner for Complaints for Telecommunications Services. The telco, which has more than 8.2 million wireless subscribers and nearly 3.5 million internet customers, earned 1,677 complaints, or 36.8% of the total, in the period between Aug. 1, 2015, and Jan. 31, 2016. The numbers, issued...

When will my Telus smartphone be updated?

12 Comments

Posted by Daniel Bader on 17 Mar 2016 6:13 pm

Your phone could be updated sooner than you think. Telus, Canada's second-largest mobile carrier, is a customer-friendly company, and one of its commitments is to keep Android users informed about when their devices will receive bug fixes, performance improvements, and significant new OS versions. The company hosts a constantly-updated chart in its forums detailing when the next Galaxy, Moto...

LG G4 receiving Marshmallow update on Canada's Telus and Rogers

23 Comments

Posted by Harish Jonnalagadda on 2 Feb 2016 12:13 am

After Europe and the U.S., the LG G4 is now receiving the Marshmallow update in Canada. Telus has commenced the rollout, with Rogers set to offer the update from February 3. No details as of now as to when Bell will start rolling out Android 6.0 to its LG G4.

Telus expecting Android M updates for Nexus 5 and 6 on October 5

14 Comments

Posted by Jared DiPane on 24 Sep 2015 3:07 pm

Telus expected Nexus Android M updates Oct 5

According to new support documents, Telus is expecting to push the upcoming Android Marshmallow update to both the Nexus 5 and Nexus 6 beginning October 5. Google is hosting an event on September 29, in which it will likely reveal new hardware, along with more information about the release of the new OS.

Android 5.0 Lollipop rolls out to the HTC One M8 on Rogers and Telus

35 Comments

Posted by Dan Thorp-Lancaster on 3 Feb 2015 4:31 pm

Android 5.0 Lollipop rolls out to HTC One M8 on Canadian carriers Rogers and Telus

Neighbors in the great white north rejoice! HTC Canada has just announced that Android 5.0 Lollipop is rolling out to the HTC One M8 on both Rogers and Telus.

Rogers and Telus to begin selling Samsung Galaxy Note 4 online and in stores Oct. 24

14 Comments

Posted by John Callaham on 14 Oct 2014 2:31 pm

While U.S. carriers begin official sales and shipments of the Samsung Galaxy Note 4 this week, the folks up in Canada will get their chance to get the 5.7-inch smartphone next week, via Rogers and Telus.

Samsung Galaxy S5 Active now available on TELUS

4 Comments

Posted by Joseph Keller on 24 Sep 2014 12:30 pm

Samsung Galaxy S5 Active now available on TELUS

The Samsung Galaxy S5 Active is now available from Canadian carrier TELUS. The device will cost CA$250 with a two-year commitment, and CA$750 if purchased outright.

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