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Sprint gets hit with $1.2 million fine over six-month 911 outage

Sprint store
Sprint store (Image credit: Android Central)

Sprint has been ordered by the FCC to pay a fine of $1.2 million after it was discovered that the carrier's network was unable to properly handle 911 calls from individuals with hearing difficulties. Unfortunately, Sprint was neglecting the Captioned Telephone Service which provides the closed-captions for the emergency calls.

The firms that provide the technology, along with Sprint, let the system fall for nearly six months, which meant anyone with a hearing disability that called in that time frame could not get through. Even worse is that the FCC provides a subsidy to carriers to maintain the services, and Sprint continued to collect the money while the service was down. Sprint is now required to pay the $1.2 million fine, and ensure that the functionality is in proper running order going forward.

Source: FCC; Via: Engadget

Jared started off writing about mobile phones back when BlackBerry ruled the market, and Windows Mobile was kinda cool. Now, with a family, mortgage and other responsibilities he has no choice but to look for the best deals, and he's here to share them with you.
54 Comments
  • Sprint ppl to the defense!!! Posted from my Nexus 6/Nexus 7 2013/Surface Pro 3
  • Lmao!!!! Posted via the Android Central App
  • Lawd. I'm washing my hands of this comment. I don't need another backlash of Sprint users again. Posted via the Android Central App
  • Every carrier obviously has had problems and shit happen.. lol I'm still teamsprint Posted via the Android Central App
  • Lol sprint fans can be getting 2G and still be happy. More power to you guys lol. Posted from my Nexus 6/Nexus 7 2013/Surface Pro 3
  • Haha!!! Posted via The Next Big Thing. My Samsung Galaxy Note 5!
  • I hope your arrogant comment was not directed towards me. Posted via the Android Central App
  • Yeah, but Sprint has major problems that they can't fix. Posted via The Next Big Thing. My Samsung Galaxy Note 5!
  • I'm a Sprint person, and I know a few deaf people with cell phones. I'm not defending Sprint here that's for sure. Posted via the Android Central App
  • Friends don't let friends sign up with Sprint. Posted via The Next Big Thing. My Samsung Galaxy Note 5!
  • I wish you were my friend before I signed up. :( Posted via the Android Central App
  • I let my friend sign up, welcome to unlimited data and coverage everywhere you go! :) Posted via the Android Central App
  • Seems cheap.. I would have thought much more of a fine.. Posted via the Android Central App
  • I know, right?
  • I agree. I don't think that's even 800 grand over here. I'm sure that's nothing to a company like Sprint. Wubba lubba dub dub!
  • You'd think fines would be percentages of profits, hit them in the wallet like they do to their customers. Verizon blocking their users from Tether apps was a joke of a fine too. A few million compared to their $120 Billion yearly gross. Was shocked they hit ATT with a $100 million
  • I wonder if anyone couldn't be saved and died because of this. Posted via the Android Central App
  • If that happened this case is the building blocks of Spring losing some money. Posted via the Android Central App
  • But it didn't, so lets just say it lol Posted via the Android Central App
  • Yeah that's pretty bad. Not only was the 911 service for hearing impaired not working for 6 months, but sprint still collected the subsidy from the govt for providing the service while it was down. Sprint should be ashamed.... Posted via the Android Central App
  • It isn't really sprint, though they are ultimately responsible. It is contracted out to a third party. Guaranteed almost nothing will come from sprint. It will come out of the contractor. +++ Insert witty signature, watch as others not get it, profit +++
  • Both should be at fault then
  • They are. Sprint is at fault for not checking and correcting, the contractor will get it for not being in compliance with the contract. +++ Insert witty signature, watch as others not get it, profit +++
  • Yeah @nonexus ,people always run their mouths, but no little background before hand. The contractors should have been brought up, but of course. Lol Posted via the Android Central App
  • Will they be fined for not being able to connect from lack of coverage too? Makes we wonder how many people didnt even notice this for it to go so long before getting reported and acted on.
  • Sprint may have issues but the coverage area is not one. I'm not sure what you're implying. Posted via the Android Central App
  • ^+100 Posted via the Android Central App
  • Sprint is a bunch of crooks. I feel like the fine is too small. I wonder how many deaf people suffered or died because they couldn't get 911 service?
  • Byefelicia Posted via the Android Central App
  • And what about those firms that were contracted with Sprint to maintain the service? Shouldn't they be made to reimburse Sprint for their neglect? Posted via the Android Central App
  • I know. Some people have no idea what goes on behind the consumer barrier Posted via the Android Central App
  • They will.. S-Pen goes *** click ***
  • Should be fined more. This is horrible. Very glad I switched away from sprint... A decade of horrible service. Posted via the Android Central App
  • Sprint is just gonna keep taking L's Posted via the Android Central App
  • 1.2 million is nothing. They should put this company out of businesses once and for all. They jack people's money like crazy and no one is stopping them. Posted via the Android Central App
  • Lel? I work for sprint buddy. I tell everyone everything upfront and people are okay with it and love the service provided. We always profit from a business standpoint and people always leave happy when they deal with me. Go away. Posted via the Android Central App
  • Anyone can sell a car and go away happy. It's what happen down the road. Posted via the Android Central App
  • Rattle Rattle Thunder Clatter Boom Boom Boom. Don't worry call the Car-X man. Posted via The Next Big Thing. My Samsung Galaxy Note 5!
  • There's a difference between an individual and a company, sadly you don't represent Sprint. Posted via the Android Central App
  • Dude I can tell you endless stories about my experience with sprint, from my girlfriend going in to get a phone replacement and Sprint forcing her to upgrade instead. Being charged roaming multiple times and not being able to dispute it. And how about being charged for LTE speeds I never even got. So I don't know what you're so proud of working there lol Posted via the Android Central App
  • Sorry that you dudes had awful experience. But I can speak on behalf of the store I work at that we aren't those type of people. And service out in our town is on spark and people love it out here. So just because you had an awful experience at one place doesn't mean it carries to all. And yes I'm proud because I get to make people happy and have a good time while also helping people in stressful situations. Sorry I enjoy my job and you hate yours. Posted via the Android Central App
  • I would rather have 4G LTE over Spark. Posted via The Next Big Thing. My Samsung Galaxy Note 5!
  • What? You realize Spark is 4G LTE right? Posted via the Android Central App
  • Actually by Sprints definition it isn't. It's Spark Enhanced LTE, which is suppose to be faster than the Sprint 4G LTE network. Go read the Important Coverage and Performance Information page of Sprints website. http://shop2.sprint.com/en/coverage/support/important_coverage_info_popu... Posted via The Next Big Thing. My Samsung Galaxy Note 5!
  • Your business might be collecting a profit, but Sprints continued loss shows that in the long run they aren't doing good. Posted via The Next Big Thing. My Samsung Galaxy Note 5!
  • That should do it for sprint then Posted via the Android Central App
  • I wonder how they were even able to tell the difference from their phone calls normally just not going through...
  • But corporations don't need any government regulation the free market system will fix any problem that exists...LMAO
  • I'm a sprint guy but $1.2 mil isn't enough to make a difference Posted via Android Central App
  • Sprints next new plan is the We Owe You Plan. Posted via The Next Big Thing. My Samsung Galaxy Note 5!
  • Oh good! Hopefully this causes bankruptcy for Sprint leading to cancelled contracts leading to me being happy. One can only hope. Posted via the Android Central App
  • Lol.. Good luck with that +++ Insert witty signature, watch as others not get it, profit +++
  • Lmfao softbank will not let that happen. Posted via the Android Central App
  • Actually Softbank is looking into the possibility of selling of their share of Sprint. Posted via The Next Big Thing. My Samsung Galaxy Note 5!