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Some Galaxy S9 owners have unresponsive touchscreens

It's not uncommon for a new gadget to launch with a few bugs here and there, but the severity of these often varies from phone-to-phone. Even a company as large as Samsung still manages to drop the ball here and there, and according to a number of customer complaints, something wonky is going on with the Galaxy S9's touchscreen.

The issue at hand has to do with the responsiveness of the Galaxy S9's screen. People are experiencing "dead spots", meaning that swiping or tapping on the display doesn't result in anything happening the way it should. This issue has been reported for both the Galaxy S9 and S9+, and even some of the Android Central forum members have fallen victim to this.

Hi I am facing display issues on my S9+ bought 3 days back in india. It was working fine but suddenly the top area of the display stopped working. Resetting is not helping. How many are facing this issue.

Android Central Question

It does respond on the top right area of the screen to taps and swipes down, however does respond if you swipe up. Not sure what the reason is. Is it hardware software. Still persist after factory reset.

Android Central Question

Samsung has since issued a statement saying that it's "looking into a limited number of reports" regarding the situation, but as it stands, it's unclear just how "limited" this really is or isn't.

Until then, however, we'd like to hear from you – If you've got a Galaxy S9/S9+, have you experienced dead zones on the screen?

Join the conversation in the forums!

Joe Maring was a Senior Editor for Android Central between 2017 and 2021. You can reach him on Twitter at @JoeMaring1.

19 Comments
  • Looking on the bright side, at least Samsung decided to screw up something besides the battery this year.
  • Shamsung really does have the best screens, huh?
  • Screens, yes. Digitizers attached to the screens? Maybe not. Still, name a manufacturer who hasn't had issues.......
  • Most new phones have some kind of glitches. That's why I never pre-order. For myself, it's always best to wait. Generally I wait 90days after it's released. That's what I did for my s8+ & picked it up for 540.00 after I upgraded my s7edge. A deal I could not refuse!
  • Mine works fine
  • Every brand has share of factory defects from Apple to Samsung...and every small and big brand....I guess best to buy from 2nd or 3rd lot where all the bugs are fixed
  • That’s why I don’t early adobt anymore.
  • No problem here!!
  • Just goea to show that even the S9 has glitches and bugs and other teething problems so where are the Samsung defense force now?
  • There’s nothing to defend :)
  • Yet you'd give any other OEM a hard time, especially the Pixel phones which you hate so much.
  • Really? You must have me confused with someone else. I own a Pixel 2. I call it as I see it, and I was tough on Samsung when their batteries were erupting, tough on Google for their poor screens. I don’t hate Pixel phones, nor do I think they’re the second coming either.
  • No phone is perfect but tell Pixel 2 XL comes mighty close and the screen issues are overblown, sure it doesn't have the best display out there but it's still more than good enough for most people and you're just nitpicking with the blue tint which noboby uses their phones tilted forward or side ways anyway, both phones are great but as you know already I choose the Pixel 2 XL.
  • Of course I’m nitpicking. It’s a nearly $1000 phone!
  • Use an iPhone X for 2 weeks and then go look at your Pixel. Or S9 for that matter. Blue AF, Scro. By the way I thought Beno prevented hot air from escaping out of orafices.
  • Wow I was really expecting more then 2 period so far to post that theirs wasn't having a problem LOL. The article says some, not all of even most. So if course there are many without problems.
  • It's usually a few phones with issues on release.
    But I've had LG's boot loop. Motherboards crash on Samsung's. Speaker issues with Pixels and can tell you it's no comfort to know this when your new phone has to go back!
  • Are the people having these issues using glass screen protectors? If so, they may need to enablen increased touch sensitivity. Some glass protectors definitely cause a decrease in responsiveness.
  • Hey Android Central (or should I say Samsmug Central) so the S9 isn't the best thing since sliced bread? OMG! Well, at least an unresponsive screen won't burn down someone's house! However, it may slow down getting the fire department there to put out the fire.