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OnePlus explains why it sent a push notification survey to OnePlus 5 customers

OnePlus came under fire once again yesterday for sending out a push notification to OnePlus 5 customers asking them to take part in a survey to win a OnePlus 5. As expected, the move didn't go down well over on Reddit, with enterprising users tracking down the app that sent out the notification — the "Push" system app.

In an official statement, OnePlus said that the survey was to solicit user feedback to "help with the continuous improvement" of its products:

Feedback from our community has always been at the heart of our product decision making and as part of this feedback loop, OnePlus 5 users have been sent a notification to share their personal experiences about the OnePlus 5 with an option to opt-out. This is to help with the continuous improvement of our products and to better understand our community of users.We thank all those who have taken part.

This isn't the first time OnePlus sent out a push notification — it did so a month ago to drum up interest in the launch of the OnePlus 5. No one likes getting ads on a device they paid a lot of money for, and if OnePlus is genuinely interested in seeking customer feedback, there are plenty of other avenues (opens in new tab) to do so.

For what it's worth, the latest stable build of OxygenOS on the OnePlus 5 allows you to block all notifications from the Push app.

Harish Jonnalagadda is a Senior Editor overseeing Asia at Android Central. He leads the site's coverage of Chinese phone brands, contributing to reviews, features, and buying guides. He also writes about storage servers, audio products, and the semiconductor industry. Contact him on Twitter at @chunkynerd.

21 Comments
  • And they made a history out of this, slow media day I guess.
  • Wow a notification. The horror
  • I know, right? Lol.
  • God forbid you swipe it away and continue on with your life
  • Lol, all of a sudden OP cult is fine with essentially push notification adverts. The well of excuses is deep.
  • Does three people saying they don't care really constitute a cult with a deep well of excuses, or do you just enjoy dramatic hyperbole?
  • He enjoys dramatic hyperbole....
  • Indian customers are given Dash Charger with input voltage rated 200-240 V, rest of the world 100-240V, how does Oneplus 5 become World Phone for such a huge client base they have in India. The Indian Dash Charger cannot be used on travel. Sorry if this might be wrong board to highlight this issue but my efforts have failed with company's support and even top heads to justify this logic of charger limitation for selective market.
  • Buy an adaptor?
  • I fail to see the problem.
  • Oh no! A notification! What am I going to do!? Swipe it away?!
  • To be fair you couldn't swipe it away lol
    I didn't care about it though.
  • That's a bit spammy. One of many reasons why I'd never buy a OnePlus device.
  • In that case you shouldn't buy any android phone. Google is using all your phone info to help tweak ads towards you.
  • The irony of this being reported on a web page with sixteen ads...
  • Not very ironic, considering that you probably haven't paid Android Central a single dime (from your wallet, anyway), unlike most OnePlus 5 owners.
  • I've paid my dues by not using an ad blocker on the excessive number of ads!
    ;)
  • Not unhappy maybe can win one too
  • OP5 feedback? I have a oneplus 3 and have received at least a dozen notifications since they smashed this "feature" into a recent update.
  • this is very irritating.
  • 4 u to win another IPhone 7+5 😁😁🤣🤣