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Common LG G6 problems and how to fix them

The LG G6 is a solid phone, and LG has regularly used the word "reliable" to describe its construction. But no phone is entirely immune to issues once people load it up with apps and data — and you may be running into issues with yours. Fear not! No matter the issue you're having, there's a good chance you aren't alone and there are ways to fix it.

Here are some tips to help solve some of the most common LG G6 problems.

Bad battery life

LG G6 battery info screen

Most people will be totally fine with the 3300mAh battery in the LG G6, but if someone offers you more you'd take it. If your battery isn't holding up, try these tips:

  • Battery saver mode can help you get the most out of your battery — you can turn it on at any time from the settings, or you can set it to come on automatically at 15% or 5% battery. When enabled, battery saver mode will reduce brightness and vibration, and limit apps from running in the background.
  • Sometimes it's simply an app or two running unnecessarily in the background that's draining your battery. To check for battery-draining apps, head into the settings, then "battery & power saving" and tap on "battery usage" to see if any apps are using a considerable amount without reason. You'll want to uninstall any apps that are using a lot of battery when you're not actually using them.
  • Along those same lines, you should uninstall unused apps that may be running without your knowledge. If you have unused apps the G6 should be "optimizing" them to not run in the background, but the best way to guarantee that is to uninstall them.
  • It looks great, but you can turn off Always-on display to save a notable amount of battery over the course of the day. You can turn it on or off from the display settings, or you can choose to do a "daily timeout" and have always-on display only turn on for a specified period of the day which may work as a nice middle ground.

More: How to fix LG G6 battery life problems

Running out of storage

While some areas of the world get an LG G6 with 64GB of storage, if you have a model with just 32GB you may be feeling the squeeze a bit once you have your usual set of apps and media loaded on your phone.

  • The quickest way to fix storage woes is to get an SD card. There are lots of great SD cards out there to strike whatever balance you need between capacity, speed and price. Pop it in your LG G6 and start to use it for files like photos, videos and music — just remember you won't be able to move most apps to the SD card.
  • Offload photos to a cloud management service like Google Photos. Google Photos offers unlimited high-quality backup of your photos (or you can pay to upload full-quality images), and once they're uploaded you can safely delete local copies if you need to save space. It's always a good idea to back them up somewhere else, too, though!
  • Delete unused apps. Chances are you have a dozen or more apps that you installed thinking you'd use them one day and never do. Big culprits can be games, which can be gigabytes in size each. Remember, you can always download them from Google Play again if you decide you want them back.

Home screen launcher isn't right for you

LG G6 home screen icon settings

We would say that LG's home screen launcher is an acquired taste. If you don't like what your LG G6's home screen looks like right out of the box, there are a couple things you can do to tweak it.

  • Turn on the app drawer by long-pressing on your home screen and tapping on "home screen settings" — tap on "select home" and choose "home & app drawer." This will switch the home screen to a more typical layout that puts all of your apps in an app drawer and lets you choose what's on the screens themselves.
  • If you don't find it useful, turn off Smart Bulletin on the launcher. This is the leftmost home screen that gives you questionably useful information from your calendar and accounts, along with lots of fluff from LG. Swipe over to Smart Bulletin, tap the gear icon in the top-right corner and tap the toggle to turn it off.
  • Maybe you don't like the odd frames that LG puts on every icon — you can turn off the icon frames. Head into the phone's settings, then "home screen" and tap on "icon shape" to change this. Unless you have some strong affinity for squircles, chances are you'll prefer the "original" setting where icons can just be whatever the app itself decided they should be. (Note: some carriers may tweak or remove this setting entirely.)
  • If these tips don't help, you can consider a new launcher altogether. There are dozens of great launchers in the Google Play Store, and if you give a few a try you may find one that has the features and design that you like. Most of them are very customizable so you can find exactly the look you desire. Need help finding one? We've got you covered!

Read: The best Android launchers

Wi-Fi, Bluetooth and GPS problems

Issues with wireless radios on your phone can be some of the most frustrating, but also tough to diagnose, problems. There are so many variables at play here that your issues may not be related to the phone itself — but if you're having trouble these tips may be able to help.

  1. Make sure you turn off Wi-Fi or Bluetooth, wait a few seconds and turn it back on. If that doesn't fix the problem, head to the next step.
  2. Restart your phone. Sometimes all that's needed a quick kick to the reset button and you're good to go.
  3. If Wi-Fi problems persist, try forgetting the network by long pressing on the network name and tapping Forget network. Then tap the network again to re-enter the password and re-connect.
  4. If Bluetooth problems persist, try unpairing the device from your phone and re-pairing. To do that, tap on the cog icon next to the product's name and hit Unpair. Put the device you're connecting to in pairing mode and connect again.
  5. If you're worried you may have tweaked settings inadvertently and want to start over, go to Backup & reset, Network settings reset and then tap Reset settings to start fresh

If the problems persist at this point, chances are they are related to something else in the chain, like the wireless router or Bluetooth accessory you're trying to use. Follow troubleshooting steps for those devices and start fresh.

How to factory reset the LG G6

Sometimes an issue — or confluence of several issues — just can't be solved, and the only solution is to factory reset your phone and start over. It's annoying to go through that, but sometimes it's your only hope. Back up any data you want to save, then follow these steps:

  1. Open your phone's Settings.
  2. Scroll down to Backup & reset.
  3. Tap Factory data reset.
  4. Tap Reset phone.
  5. Enter your PIN/pattern/password and confirm.

When your phone restarts, it will be as if you just took it out of the box for the first time. Start fresh, be judicious about the apps you install and see if you can remedy your issues.

Other issues

What are your main issues with the LG G6? We'll keep this article updated as new information becomes available, and you can also find help in our forums!

Update August 2017: Article kept up to date with the latest information on how to fix common LG G6 problems.

Andrew was an Executive Editor, U.S. at Android Central between 2012 and 2020.

37 Comments
  • I'd like to know if they were any battery case (like mophie's one ) for the g6 , i don't find any on the net ^^ would like to buy one if i get a g6 , as i'd buy one for a gs8+ if i get one as well.
  • I haven't seen any battery cases. I'd shoot an email over to Mophie customer support to find out if one is coming.
  • Zerolemon just made one.
  • The glass cover around the lenses cracked on my wife's phone. Found a thread on XDA about people experiencing this. Anyone else here? Looks like that part of the casing isn't as strong as the rest of the phone. So much for shock proof.
  • Happens on the V20 too. Not from dropping from a 12 story building, but just from laying it on a table. It's a defect LG is ignoring.
  • Good to know, this might push me away from a G6 then. Are they at least fixing them?
  • Sure, they will fix it. If you pay for it. They insist it's physical damage. Shady.
  • Well that sucks. What a bunch of crap.
  • I got a very thin case, so no cracking on mine.
  • I'm thrilled to say I haven't had a single problem since I bought it. I love this device!
  • You know, I kinda hate that you guys list using the power saving mode as a way to fix battery life. Sure it will save battery life but it's meant for when you are away from a power source for an extended period. Not as an all the time solution. If you are going to have it on all the time you might as well buy a Budget device that runs slow but gets decent battery life.
  • Hate is such a strong word....
  • I said "kinda hate". I just think it's doing a disservice to the device and those that don't know they are limiting the features of the device.
  • I love my G6, but seriously, I need something more in depth with the power saving. Like a few 3rd parts battery savers and the the benefits it provides. Sure my battery lasts a full day, but having used the Z3 for a year before this, ....well....
  • Ironically I haven't had any of the issues mentioned, and the battery life has been surprisingly good so far... although like any phone... give it time lol. But the one issue I seem to have consistently is that the phone performance in general starts to slow to a near crawl to the point I have to reboot it every 3-4 days. I have owned several android phones (primarily HTC, may they RIP.... joking... sorta) and never ran into an issue like this before so I don't think it's just one of those things you should have to do to keep the OS running smoothly.
  • Let me know when you figure out how to solve the biggest most common problem of the G6: the lack of Qi wireless charging.
  • Mine has qi wireless charging. Maybe you should live in murica.
  • you dont have the quad daq audio muhhahahahaa
  • And?
  • Provided you use a case, you could use something like this: https://smile.amazon.com/Version-Wireless-Charging-Receiver-Nillkin/dp/B...
  • ....I read....I didn't see any LG G6 specific issues.....these " issues" are very relative to just about ANY device.....this title makes it seem like there are 6 KNOWN ISSUES......(looks down my G6...yup no issues)
  • No problems here either. My G6 gets amazing battery life.
  • Define 'amazing'. Just curious, not trying to be an ass.
  • The only issue I have is, with the fingerprint sensor and 3rd party launchers. The fingerprint sensor requires another backup lock too, just in case. When using the "knock off" function in a 3rd party launcher both a fingerprint and pin number (in my case) need to be entered to unlock the phone. The fingerprint works normal if you shut off the screen with the power button.
  • I would like to add that on my ATT G6 there is no option for changing the icon shape.
    I go into Settings > Home Screen and I don't see it.
    I see Select Home, Smart Bulletin, Wallpaper, Screen Swipe Effect and Allow Home Screen Looping. No Change Icon Shape. I am not a fan of squircles.
  • After owning a G5, I need a phone with a larger screen. I don't think the G6 screen size will do the job. I'll leaning towards a V20. Don't think the V30 is going to be big enough either.
  • i am still thinking about the LG V20 too.... AWESOME phone (and i have an S8+)
  • The problem with the G6 is probably the Video processor. It doesn't run games the greatest, at least no quite as well as iPhones. I think that's the real battery drain.
  • I'm sure everyone's problems with their phones can be cured by buying bamboo bed sheets.
  • Lol, you've been seeing those ads too, huh? Bamboo is not what I think of when I think of comfort...
  • As long as they are digital bamboo!
  • Great to see that bootlooping isn't on this list. And no, this isn't a troll comment.
  • Must be a slow day, recycling article that really didn't have much substance to begin with (and it was "updated" with the "latest information"). Oh, and also, the need for ANDROID Central to post articles, um, er, ads, for bamboo sheets. I guess they just need to find a way to make every nickle and dime possible. Cheers
  • Yep, that's normal here now.
  • Wife's G6 camera turns on constantly from slipping into her pocket, purse etc. Then it'll end up being on for a while and draining battery and taking random pics. She's tried messing with the "dark turn off the screen" stuff which doesn't help. Swipe codes don't work either since you can swipe into the camera from lock. Anyone else have this issue? Other than that her phone has been fine.
  • More often than not the camera will NOT shoot in landscape/horizontal mode! But when I turn it to portrait/vertical it will shoot, then return it to to landscape and now it will shoot. So frustrating. I don't use the camera that much, but I just had a biz trip to Vegas recently so yeh I was snapping pix left and right so this was especially exasperating. Would like to know if others have this problem or if it's just my G6.
  • All of my photo's look like negative film, how ca I make them look normal again?