What you need to know
- AT&T has confirmed reports of an ongoing voicemail outage affecting customers, says it will be fixed with a patch.
- It blamed a "vendor server problem" for the ongoing outage.
- The company has not provided a timetable for when the problem will be resolved.
AT&T has confirmed that its ongoing voicemail outage will be fixed by an upcoming patch, however it has not divulged when exactly the fix is to be rolled out.
According to a report by The Verge an AT&T statement to the outlet claimed:
AT&T users across all platforms have been experiencing voicemail issues for several weeks. Much of the information surrounding the outage is fairly nebulus at this stage, as it seems unclear what exactly is causing the problem. As The Verge notes:
A 40+ page thread on AT&T's forums suggests that the problem is geographically widespread, affecting users in Arizona, California, Florida, Indiana and North Carolina to name a few locations. The reports also suggest that users of many different devices are experiencing difficulties. The Verge again notes that whilst most reports seems to be coming from Samsung users, there are also reports from iPhone, Pixel and Motorola owners also. (The thread started in an AT&T Android forum, which may explain higher reports amongst Samsung users.)
Given that the problem affects a wide range of devices, it seems pretty likely the problem is at AT&T's end of the line, and the report notes that the reference to the "device manufacturer" in the initial statement may denote that AT&T's servers is the hardware in question.
Whilst no timetable has been offered for the purported fix, there is a potential solution. Customers can of course wait for the outage to be patched, or they can choose to have their mailbox rebuilt. Whilst this may fix the issue going forward, it is reported that this will delete any saved messages or ones received during the outage. So if you need those messages, this is not the solution for you.
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