'All customers are now receiving a normal service,' says carrier

UK mobile operator EE says it's fixed an issue which caused some customers to experience reduced or non-existent connectivity from yesterday evening. EE reps are telling customers to try restarting their handsets if they're still having problems connecting this morning.

“Last night's technical issue that caused a small proportion of our customers to experience problems with their signal has been resolved and all customers are now receiving a normal service. We apologise for the inconvenience caused to those customers affected.”

EE subscribers, are you back up and running again this morning? Let us know in the comments.


Reader comments

EE network issue 'resolved' after major outage


Yes Alex I did but didn't see your post until today due to the network issues.

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Brand new HTC One, was working in morning, updated to Kitkat in early evening, then no network signal. Immediately suspected the update. Caused me all sorts of grief until I read about the outage on Android Central!

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Hate how vague these companies are. They aren't even vague. They just refuse to explain how they jacked over most of their costumers. If they cared and didn't indeed suck they would explain what messed up, why it messed up, how they fixed it and why it wouldn't happen again.

Yup went off after OS its back but signal us half what is was....and no 4G...shafted 60 day's into new contract

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Funny how customer service number and any other number I tried calling was down too using home phone??
Maybe it's company policy to switch off when things go wrong!! And why is it so hard to find a number to call on there website? I eventually got one off my bill ffs.

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