Galaxy S4

Some phones preordered from Best Buy will be delayed until May 9 through May 20

If you put in a preorder for the Sprint Galaxy S4 through Best Buy, you'll want to check your email. It seems that at least some of the phones aren't going to make their original shipping date.

We're sorry, but the fulfillment of your recent pre-order is taking longer than expected. We expect it to arrive between May 9 and May 20. To keep you informed of its delivery, we'll send tracking information once the item has shipped.

If you prefer, you can cancel this order at any time. To do so, please call us at 1-888-BEST BUY (1-888-237-8289). If possible, please have your order number handy.

If we don't hear from you before the order is shipped, we'll assume you still want this item and accept this delay.

Once again, we're sorry for this inconvenience, and we’ll do our best to make things right.

We know that there are some supply issues for the Sprint version, so canceling your preorder may not be something you'll want to do. But the option is there if you'd rather. 

Folks have reported success picking them up directly from Sprint over the weekend in the forums, so that's worth checking out as well. Worst case scenario? You'll be waiting until the second week of May for your new shiny from Best Buy.

Thanks, nanosman#ac!


Reader comments

Best Buy preorders for the Sprint Galaxy S4 delayed for 2 to 3 weeks


I think the difference is that its only best buy having the issue as other providers are selling it where as the HTC One had global issues. Imho

Man I just got back from best buy hoping to get the GS4 and this is exactly what they told me, then to come home and read this..... SMH! bad timing on my end. oh so bad.

Check my rant on best buy from the evo lte days. I cannot stress enough not to use bb for preorders. You will get burned. Meanwhile I'm playing with my gs4.

Funny, me and my co-worked both pre-ordered S4s from BB and meanwhile we are playing with them. It's not the company's fault, it's Samsungs. Your chances of getting "burned" are equal across all retailers.

Hmm.. Preordered my GS4 last week for a sprint at best buy and I'm picking it up on Wednesday. Sweet.

If your soon to be obtained GS4 has only 16 GB of internal memory, only 9.3 GB usable, then you shouldn't want it because you'll be complaining about out of memory problems and glitched apps that cannot run properly from external SD. See other postings and forums.

Apps on external SD is the major cause of freeze ups.

Either hold out for 32 GB internal storage or consider all other fine alternatives like HTC, LG, Sony.

I predict that everyone here will rally around your hate for this phone. 27 more posts on your love for HTC in places that make no sense, and you win. Samsung goes bankrupt, human sacrifice, dogs and cats living together... mass hysteria!

Huh... I ordered mine from Sprint online Saturday, and it's being delivered today. Best Buy gets no Sprint love.

I work for Sprint and we have plenty of inventory in stock at my store, if you pre-ordered at BB and rather not wait jus stop by a Sprint Corp store your chance of getting one are pretty high.

I was able to pick up one yesterday in a best buy store however that was a 50mi drive from me and the next closest store was 75mi away