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What you need to know about the new Google Hangouts, Hangouts Dialer, and the old Google Voice

The new Hangouts is beautiful, and more than a little confusing now that it can integrate with Google Voice

Google Hangouts is getting a pretty major refresh, and it now integrates with Google Voice. And there's a new Hangouts Dialer to contend with if you want to use both together. If it's all just a wee bit confusing, we understand. Google Voice has never been much of a mainstream product, never mind that it's damned useful. And Hangouts as a means of mobile messaging sort of started as one of those Google+ features we were were force-fed at the beginning, again, never mind just how good it actually is.

And now it's all coming together. But it also can be more than a little confusing.

Here's the deal, as we understand it, in plain English.

First, an update (Sept. 12)

A couple things have happened since we first wrote this post. First is that more folks are starting to get the updated Hangouts app, which is great. It's a beautiful refresh.

The other is that many of us who had Google Voice integration in Hangouts have lost it. When the "blue bar" we write about below first appeared overnight on Sept. 9-10, it was a bit premature, apparently. If you opted in to the integration then, you'll likely have been rolled back and will have to wait for Google to re-enable it on the server side. We don't know when that will be.

Patience is hard, we know. (Trust us, as Google Voice users, we definitely know.) Hang in there. It's coming.

Google Hangouts — what is it?

Google Hangouts

Google Hangouts is an excellent communications tool — think Skype and instant messaging, and now text messages.

Think of Hangouts as Google's one-stop messaging service for mobile and the traditional desktop web. It's perhaps best known as a Skype alternative, giving you a way to talk to friends and family over video, in real time. But it's actually much more than that, allowing you have video calls with groups of people, and even broadcast your calls live with Hangouts on Air. (It's what we use to broadcast the Android Central Podcast, actually.)

Hangouts is built in to every Android phone that has Google Play Services, and video chat is just one part of it. Instant messaging is another. And Hangouts actually is an excellent way to communicate with anyone who's got a Google account. You get notifications in real time, can reply with ease, and shoot and upload pictures to one or many friends.

In 2013 Google added the ability for the Hangouts app to also serve as your default text messaging (SMS) app, replacing the "Messaging" app that also comes preloaded on your phone. So now you could have all of your messages — well, Hangouts and SMS text messages, anyway — in one place. None of this affects other messaging services such as Facebook Messenger or Whatsapp.

Google Voice

Google Voice

Google Voice is one number for multiple devices — think phone in the cloud, almost.

Google Voice is this ridiculously helpful service that started life many years ago as Grand Central, before being bought by Google. The oversimplified idea is this: A single (and free!) phone number than can ring multiple devices, with cloud-based voicemail storage. (For those of us who have multiple devices for work purposes, it's a godsend.) You also can send and receive text messages with Google Voice, though behind the scenes they behave a little differently than traditional SMS messages, occasionally causing some headaches.

You, of course, can also make phone calls over Google Voice. When you do so from your phone, you'd actually see it dial a number different than the one for the person you're trying to reach. That's just Google Voice doing its thing through the old switching system. Google Voice also works on the web, allowing you to make phone calls from a computer. (It's a great way to make free calls home from overseas — all you need is an Internet connection.)

Google Voice, at least from an end-user's perspective, seemed to pretty much be left out in the sun to die, though, as Hangouts took over. You could get SMS text messages in Hangouts, but remember that Google Voice messages are different, and separate. We were promised Google Voice-Hangouts integration, but the months came and went. Finally, now, it's happening.

Hangouts-Google Voice integration, and the new Hangouts Dialer

Google Voice migrate

So a few things need to happen for all of this to work together. First, you're going to need the new Version 2.3 of Google Hangouts, which is rolling out this week in its slow, safe, trollout fashion. You're also going to need to opt in to "migrate" Google Voice over to Hangouts, which we did with the help of a nice little blue box that magically appeared overnight. If you haven't seen that blue box and haven't "migrated" Google Voice to hangouts — which is a server-side function — you're not yet going to have full functionality.

Google Hangouts Dialer

And to make phone calls through your Google Voice number, you're going to need the new Hangouts Dialer app, which also requires that new v2.3 of the Hangouts app. Things get a little funny here, because once the dialer is installed and you open Hangouts or open Hangouts Dialer, they look and function exactly the same. So pick either one you want on a home screen. Doesn't matter which. (The dialer app icon is kinda cooler. And, yes, this means you have yet two more duplicative apps. But that's another conversation for another day.)

Hangouts Dialer adds phone calls the Hangouts app.

Yes, it's a more than little confusing. But look at it like this: If you want to make a VOIP call with Google Voice, you use the Hangouts (or Hangouts Dialer) app. If you want to make a standard phone call from the phone's SIM number, you'll use your old Phone app. But wait — don't go uninstalling that old Google Voice app just yet.

If you use your Google Voice number exclusively (or at least primarily) and place calls through the normal phone dialer, you'll still need to have your Google Voice app installed at this point. You see, the Hangouts app right now isn't declaring itself as a "phone dialer," so when you tap a phone number in another app, say on a restaurant's website in Chrome or an email in Gmail, it still opens up your phone's dialer to make that call. And unless you leave the Google Voice app installed to route that call through the Google Voice system, you'll be calling out from the number associated with your SIM — and you may not want that.

Additionally, if you do choose to go all-in with Hangouts calling and check the option in the settings to receive calls made to your Google Voice number via Hangouts (and therefore VOIP), you'll want to tweak your Google Voice device settings. On the Google Voice website (google.com/voice), go into your settings and uncheck the box next to the phones you plan to use with Hangouts calling. If you don't, your phone will actually ring twice for every phone call simultaneously as both Hangouts and the native phone dialer both ring for the incoming call. It's quite startling the first time it happens, and we hope Google has a way to fix this going forward, but right now this has to be done.

What about voicemails and Google Voice?

Google Voice Voicemail in Hangouts

Again, you're going to have to have seen that blue box in Hangouts and migrated your Google Voice account over to it. But after that, yes, you'll get your Google Voice voicemails in the Hangouts app. You can listen to the straight on the phone, or on the web, just like you used to. And you still get transcriptions, for better or worse.

And what about text messages and picture messages?

MMS in Hangouts

This is where things get a little messy. (Or messier. Or a lot messy.)

If you're using Hangouts as your text messaging app, but not using Google Voice:

Text messages (SMS) and multimedia messages (MMS or picture messages) work just fine. Hangouts accepts them as they should, and displays them in the app.

If you're using Hangouts and a Google Voice number:

Text messages (SMS) come into Google Hangouts via your Google Voice number just fine. MMS picture messages might work — if they're being sent from T-Mobile or Sprint. Previously they'd just send a link to your Gmail; now you'll properly see the picture. MMS messages from AT&T and Verizon lines to a Google Voice number were simply not received. Hopefully Google's still working on that.

This is confusing as hell — do I actually have to use any of it?

Stop it. Just stop it.

We agree. There are a lot of moving parts here. Some of them we're used to, being longtime Google Voice users. Others are going to take a little time to get used to.

The good news is that nobody's forcing you to use any of this. You don't have to use Hangouts for messages — SMS or otherwise. Your phone shipped with a standard "Messaging" app that'll take care your text and picture messages just fine. Your phone still has its own number — that's assigned to your cellular account and the SIM card you insert into the phone — and "Phone" app, and you absolutely don't need to use Google Voice.

If it sounds confusing, it is. The good news is you don't have to use it if you don't want.

In some ways, things were easier before. Hangouts messages only handled Hangouts messages. Messages sent to your phone's number went to the standard Messaging app. And the Google Voice app handled messages sent to your Google Voice number. But Google wanted to give you one place to get all of your messages — and that's not a bad thing, Apple does it, Palm did it, etc.

What's new today is that we have a new, redesigned Google Hangouts app that also can integrate Google Voice. And to do that, you'll need to tell Google Voice to migrate over to Hangouts, and you'll need to install the Hangouts Dialer app. You can use some of it. Or all of it. Or none of it.

The good news? Things are still changing. Google's still working on things. And it's still very much up to you decide what to use.

But that's how it stands now, as we see it. There's a lot going on here. Things will change again. Android L is on the horizon, and sweeping changes — particularly when it comes to services like Google Voice — take time. It's important to remember that as we talk about these pain points. They will get better.

If we've missed something, or if you've spotted a way to do things easier, sing out in the comments. We're all in this together.

334 Comments
  • Love the wallpaper, what is it? Posted via Android Central App
  • moto x(2014) wallpaper https://www.dropbox.com/sh/qj9puuy7ucklphn/AADlnXpGyUhDGz-obWXoRj12a?dl=0
  • Thanks! Posted via Android Central App
  • pls share it on zippyshare because getting "Error (509)
    This account's public links are generating too much traffic and have been temporarily disabled! "
  • It's from the new Moto X
  • Really?
  • Darude Sandstorm!! (Finally, got the chance to use it)
    (Made my account just for the comment :o)
  • You can find them here.
    https://www.androidcentral.com/e?link=https2F2F...
  • I'm a little uncomfortable that that app wants internet access.
  • It's only because it downloads individual wall papers on demand. I just used it to collect the one I wanted and I can uninstall the app and keep the wallpaper. The one shown in this article really pops on my phone too.
  • That makes sense. I was thinking it was the wallpaper app extracted from the device.
  • It will be nice once it gets here. Not everyone got the pop up to integrate GV with Hangouts. Google is rolling it out in stages and has left a lot of people out in the cold. Whenever it gets here, then I will come back and read the whole article. Thanks Phil!
  • I would love a source for the GV integration rollout. Either way, thanks for that bit of info. I was worried I had missed something.
  • Here's a link to the LAUNCH post in the Hangouts product forum: https://productforums.google.com/d/msg/hangouts/S8afS2dJBnI/CkwIg6h3Rv4J
  • Nexus 5 doesn't have a "messaging" app. Hangouts or bust without a third party app. Posted via the Android Central App
  • So Hangouts is the "messaging" app. No problem right? Or if there is a problem then download a 3rd party app. Problem solved...
  • It's no problem, other than of course Hangouts has a terrible UI. Posted via the Android Central App
  • I agree. I tried to use Hangouts for messaging, and found it completely counter intuitive in pretty much everything. Promptly switched back to GoSms.
  • It may feel counterintuitive at first, but I once you get the feel for using it, it is an amazingly simple app that allows toy to switch between different conversations very easily Posted via the Android Central App
  • I'm with you. I find Hangouts to be very simple, attractive, feature filled, and intuitive. Voice integration makes it a little more complicated but that only affects a small percentage.
  • I just wish when you clicked on the plus sign to start a new message to someone that it would place the cursor in the To field so you could just start typing the name.
  • The new app does this.
  • That is awesome news. I'm looking forward to it rolling out to me now.
  • If hangouts let you attach more than one pic to a mms, then I would use it. But I ain't sending 5 different messages to send 5 pics.
  • Ehh, it sorta encourages you not to do that, which you shouldn't, cause MMS compression is terrible and sending five pics in one message ends up with like five thumbnails on the other end. The whole SMS/MMS system across different networks is a terrible patch job of really old tech... It's only still a standard because people are too lazy to migrate to another default point of contact.
  • Thank you for saying that. I hate that we still use mms and sms.
  • I believe its great
  • I didn't mind the old UI but I LOVE the new UI. I really REALLY like Material Design (even if I don't like the name)
  • ugly UI
  • https://www.androidcentral.com/e?link=https2F2F... Posted via the Android Central App
  • Bingo.
  • 8sms is a great app. You will love the notification shade functions. Posted via the Android Central App
  • Okay, my question is this: on iOS I know that one call to the gv number rings all of the hangouts apps,whether they be on ipod,iPad,etc. How do you set this up so a call on my phone via hangouts rings my tablet? Is this even possible? Posted via the Android Central App
  • If you have the new hangouts app there is a setting for google voice calls to be received in hangouts.
  • But, the question still stands as to how to ring across a device with only wifi capability. I just want to know any way possible to force both my phone and tablet to ring at the same time over hangouts. Posted via Android Central App
  • As dd0yl3 just said, you can go into Hangouts, Settings, youraddress@gmail.com, receive google voice calls and that's it. It works, all your devices with hangouts ring when you are called at your GV number :) . I just tried with my phone in airplane mode, wifi on.
  • There is a setting in Hangouts that allows phone calls to be received via wifi in Hangouts. Check the check box next to INCOMING PHONE CALLS. I had to go into my Google Voice settings (on the web) and uncheck my mobile cell number. Now all calls to my Google Voice will come over the data network. Posted via the Android Central App
  • I can't even find the settings button in my Hangouts app on my iPad. It's not even functioning the same as before....
  • You need to click on you icon bubble in the top left of handouts on iPad. Then the settings cog will appear
  • Why doesn't any app change the colour of the status bar? Push bullet does it. Why can't you do too?
  • Its just forcing the statusbar to be transparent and it have a kinda header which gives the color to the statusbar. Android L will natively supporting this feature for most of apps afaik. (Im sure about gapps but tbh im not sure about any others.)
  • Android L will support it, but they recommend you don't change it in the design guidelines. Doesn't mean that will be followed, however, as Google has broken many of its guidelines. Posted via Android Central App
  • You do know you don't make sense when you say "broke a guideline" like its a guide, not a rule, you don't have to follow them.
  • What are you talking about and why?
  • Nice write up! But Do you have to have a Google+ account to take full advantage of hangouts? (For instance, to send MMS?). I seem to Recall getting prompted once to join plus if I wanted to send a photo when I was using hangouts on my N5. 1+1/N5
  • No. Hangouts on android does full sms/mms without a google plus account or gmail account.
  • Thanks! 1+1/N5
  • Will the hangouts app ever merge our text messages to the web or wifi tablet? Like the new design. No swipe to delete?
  • I miss the swipe to delete too :(
  • Ditto Posted via Android Central App
  • This app does a great job of backing up all of your SMS messages to your GMail account in the background.  Once installed, go to http://mail.google.com then look in the list on the left (just under "Compose" button) where it lists your tags/folders.  You might have to hit the "More" option at the bottom, but there should be an entry there for "SMS" that will contain all of your text messages as though they were email threads.  Great for keeping a "backup" of your SMS.
  • I don't see it. Is it connected to your gmail/hangouts account?
  • It'll be nice when google offers data only plans and we can use google everything.
  • I just want my my phones SMS/MMS and call log to backup and sync with my Google Account, and Visual Voicemail to be built-in and synced. All of this separate from Google Voice.
  • Google Voice does all of that, right now. Is there some reason you are so attached to your phone's number?
  • I'm not sold on Google Voice. It's too wonky. Google Voice integrated into Hangouts does not put voicemails in the call log like it did before, and it does not sync call logs.
  • Well, it goes without saying that there will be issues at first. Google Voice of old (or current, for a lot of people still) does these things, so I'm sure they'll get it fixed soon.
  • Long messages from att are sent as MMS. Good luck not getting those texts. Posted via the Android Central App
  • How is it Google's fault that AT&T is doing things differently than everyone else? Plus, MMS still goes to your email. Nothing missed.
  • MMS only goes to your email if it is from Sprint or Tmobile. Not ATT or Verizon.
  • There is an app called backup to Gmail that does this on Google play. I use this to do exactly what you describe. Posted via the Android Central App
  • It doesn't sync text messages to hangouts on other devices.
  • Saw the migrate blue box when I installed but didn't set up a Google voice number yet. How our when will the blue box show up again so I can migrate the voice account to Hangouts? Posted via Android Central App
  • If you've seen the blue box, then that means the back-end server stuff has been done for your account, so these instructions should work for you: https://support.google.com/voice/answer/6023920?p=voice_sms&rd=1 Again, ONLY if you've seen the blue box on your device.
  • Still waiting for the blue box. Otherwise, I'm ready.
  • me too!!!
  • What's taking the server side so long?! Grrrr my bodyyyyyy (And phone) is ready! Haha
  • I feel you. I've been looking to see if there is anything that can be done to trigger it, but so far nothing. I don't want to risk screwing it up or dropping myself to the bottom of the queue.
  • Well, this might shed some light as to why we're still waiting: http://www.droid-life.com/2014/09/11/dont-stress-if-you-didnt-get-asked-...
  • I've gotten the notice now. Converted over. Everything is working as expected. I can even send MMS. I'm still testing receiving MMS from Verizon. When I sent an MMS from my Google Voice number to a Verizon number. They received a message with a link to the picture I sent. (Better than nothing.) Haven't gotten a picture back from Verizon though. Sprint users get it directly. Everything else is great. Once I merge an SMS and Hangouts conversation, I can switch back and forth between sending a Hangouts message or a Google Voice SMS. The app also dynamically switches to the last reply method that a person used to reach me. So if I was sending a Hangouts message and someone sends me an SMS in the same conversation, the app switches to SMS automatically for my reply. Reminds me of WebOS Synergy on my old Palm Pre.
  • webOS FTW! miss the fluid interface, but love the android capabilities. who knows what would've happened if mark hurd would have never gotten fired. he wanted webos to succeed.
  • On Sprint here with GV Sprint # integration.. I have always got MMS in my hangouts app, I have never got MMS sent to my email ever... Still waiting for the blue GV/hangouts integration popup *sniff*
  • I am in the same boat. With Sprint integration, I already would have moved to hangouts if sms would have been synced across devices. Assuming this integration will take care of that?
  • I use to always get the email. I switched off my gvoice/sprint integration # because of it. That and group didn't work. I was missing all group text from workers and bosses.
  • With the GV Sprint integration, you'll get MMS in your SMS/MMS app (Hangouts if that's what you're using for SMS/MMS.) It wasn't supposed to change. Understand what's happening here..
  • "In some ways, things were easier before. Hangouts messages only handled Hangouts messages. Messages sent to your phone's number went to the standard Messaging app. And the Google Voice app handled messages sent to your Google Voice number. But Google wanted to give you one place to get all of your messages — and that's not a bad thing, Apple does it, Palm did it, etc." This paragraph is awful. First of all, the messanger app sucks and hangouts became a perfect tool once sms got integrated into it. Obviously sms integration is not confusing considering half the us population is using iMessage. The only thing confusing is if you add google voice into the mix which 99 percent of android users will not do. The best part is you guys say google wanted this... Have you not seeing the comments, the forum posts, the reviews on the playstore ever since hangouts was released? Every other post was b*tching about lack of google voice integration. The users spoke and google listened. End of story.
  • Guess I'm a 1%er
  • +1(%) Posted via Android Central App
  • Go take a pole on the street of Samsung owners. See how many are using gvoice. We are a small small small percent of the android userbase
  • ^^^^ This is important to remember when we're having conversations, here.
  • I set up GV to work on my phone,installed Hangouts 2.3 and Hangouts dailer but still haven't seen the blue box. Yet i can make a call through Hangouts using GV....im guessing this is correct? Posted via Android Central App
  • Me too...Thing I still cant send texts via Google Voice and voicemails do no show up in Hangouts. I guess this is why we need the so called "blue box"
  • You still have to wait for Google to activate on there side. You can make and receive calls like you said but the voice mail wont be included in hangouts.
  • Hopefully that wont take long. If i get a text to my GV number it still shows in the GV app. Posted via Android Central App
  • I don't know if I got the blue box, and hit "No" or Google didn't activate it for me yet. Any way to know for sure?
  • The only way that you might be able to check is if you to the original google voice app. You should a dialog box at the top saying you have opt in to the hangouts option. If you don't see that you probably have received the switch yet.
  • I've got all the new apps, but I'm still waiting on the popup to get it moved over. Has anybody gotten the popup in the new Hangouts 2.3?
  • Still waiting here, too, and I've had a Google Voice number since the Grand Central days. You'd think they'd prioritize us original users, but I guess not.
  • So this makes all of it make more sense. I have the update for Hangouts 2.3 and the hangouts dialer, but I have not received the opt in box yet. Now where my current confusion lies is my GV # currently is the same as the normal cell number with my Sim card. How does that affect all of this? Posted via Android Central App on the Moto X
  • I don't think that's possible. When you signed up for Google Voice you would have been assigned a new GV number. It has nothing to do w/ the number assigned from your carrier. Even if you ported your cell number over to GV, you'd need a new cell number for the device.
  • You want to google Google Voice Sprint integration. Posted via Android Central App
  • Ah. Well, actually I don't, but I'll take your word it's some weird Sprint thing. :)
  • So, what's a little confusing to me is whether or not we need to still keep any of the boxes under "Forwarded calls to" checked in the Google Voice app settings that's on the web. What happens to incoming calls to your Google Voice number if you uncheck it but still use the blue Migrate option on your phone? And can you still have Google Voice handle your SIM card phone number's voicemail?
  • This is a bit of a problem. I'm on Verizon BTW. When I unchecked the box, my GV number no longer rings both apps, which is good. The problem is the my Verizon number now rings 11 times (used to be 6) before my Google Voice voicemail picks it up. Posted via the Android Central App
  • Yeah, I eventually resolved this by just turning off the forwarding in Google Mail. It means that if I'm in a voice-only area (weak to no data signal), I'm SOL but I'm okay with that as it happens very rarely to me.
  • I cannot wait for the day that Google syncs SMS/MMS across all devices (tablet, desktop, etc). This is the one feature that makes me consider switching to an iPhone - the majority of my friends use an iPhone and their communication is so much simpler. Yes I know there are 3rd party apps like MightyText, AirDroid, mySMS but I have yet to find one that works consistently. Moto Connect was by far the most reliable (when I had a Moto X) and one of the reasons why the new Moto X will probably be my next phone. But I don't understand why Google can't get this into stock Android.
  • I couldn't agree more. I want this sooo bad. Mac Yosemite is going to have this and it makes me want it on android.
  • I don't see why people even need this. What's wrong with the pre-installed messaging software? Posted via Android Central App
  • Can you make video calls from your pre-installed app?
  • +1 Posted via Android Central App
  • Dialer works but when I call people it comes up as "unknown caller", anybody experience this?
  • do you have a google voice number? if not then this makes sense. I wondered what number would be sent as callerid for someone w/o gv.
  • No I've never used GV but have used hangouts for years. I figured it combined the same # I send texts from to make calls w this latest update, merging the 2.
  • Its an unknown # because you don't have a GV #. I experience the same thing when receiving calls from my gf on her iPhone version of Hangouts. Posted via Android Central App
  • I l