Updated October 16, 2018: Last night, AT&T confirmed to news outlets in Dallas that service had been restored to customers around 10:30 PM. According to AT&T, "Our technicians have restored service for internet customers in the Dallas area after service was interrupted by a fire at one of our facilities earlier today.
Have AT&T for your phone service and/or home internet? If so, there's a good chance you're experiencing some connectivity issues right now.
Numerous subscribers have taken to Twitter to complain about phone and internet service outages for the carrier, and per the AT&T Cares Twitter account, the trouble is due to a fire at one of its facilities in Dallas, Texas.
Hello! Damage caused by a fire at one of our facilities may be affecting internet services for some of our customers in the Dallas area. We are working to restore service as quickly as possible. ^LaceyEHello! Damage caused by a fire at one of our facilities may be affecting internet services for some of our customers in the Dallas area. We are working to restore service as quickly as possible. ^LaceyE— AT&T Help (@ATTHelp) October 15, 2018October 15, 2018
Along with Texas being hit with outages, Down Detector also shows problems in San Francisco, Philadelphia, Chicago, and more.
On top of phone and internet service being out, AT&T's support numbers and websites to report outages are also failing to load for some users.
Once AT&T gets all of this resolved, we'll update our article accordingly.
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