OnePlus 7 Pro users are reporting 'ghost touch' issues with the display

OnePlus 7 Pro
OnePlus 7 Pro (Image credit: Android Central)

What you need to know

  • Multiple users are reporting 'ghost touch' issues with the OnePlus 7 Pro.
  • We've encountered the issue on one of our units.
  • It could be a software issue, or an underlying problem with the display's digitizer.

The OnePlus 7 Pro launched earlier this week to much praise around its QHD+ 90Hz display, monster internal specifications, and relatively competitive price point. Its launch isn't without issue, however, as it appears some OnePlus 7 Pro devices are suffering from 'ghost touches' that results in intermittent random touch events which take place at the top of the screen without user input.

Multiple users are reporting (opens in new tab) that sometimes, when within an app or typing on the keyboard, the phone will tap something at the very top of the screen. Sometimes it's only for a second, other times for a good few minutes. The issue appears to be random and intermittent, and the problem sometimes renders either the top left or top right of the display unresponsive to touch until the screen is turned off and on again.

It appears the issue is worse on some devices than others, with many reports citing the CPU-Z app as a great way to test your phone to see if it is suffering from ghost touch problems. For reasons unknown, the CPU-Z app triggers ghost touches much more frequently, leading some to believe this is a software issue that can be fixed with a software update.

We can confirm at least one of our units has these ghost touch issues. It's only happened a couple of times in my four days with the handset so far, the first time in WhatsApp for about 5 seconds, not a big deal. The second time it happened, it lasted about 2 minutes and was affecting every app I was in, including the home screen. It makes navigating and typing on the keyboard incredibly difficult as the phone thinks you're tapping away on something else.

Check out our OnePlus 7 Pro review

It's unclear if this issue is software or hardware related at this time. We're hoping it's just a software bug that can be fixed with an OTA update. For now, we've reached out to OnePlus for comment and will update this article once we hear back. In the meantime, are you suffering from ghost touch issues on your new OnePlus 7 Pro? Let us know in the comments.

Zac Bowden
  • Reminds me of the Lumia 1520 "ghost touch".
  • I was just thinking that, haha.
  • Was this article typed on a Oneplus? Editing!
  • Maybe they actually have a ghost problem.
  • You confirm over and over it only happens on certain apps and STILL go on to conclude you are not sure if it is hardware or software. BRILLIANT. I use WhatsApp all day long w/o issue on my OP7 Pro.
  • You need to read this article again. The issue is not limited to "certain apps" I've seen it on the home screen, notification shade, and lock screen. That was before CPUZ was even installed.
  • Haven't experienced this a single time on mine.
  • This needs to be edited and fixed. The only time this "ghost touch" occurs is specifically in the CPU Z app and I can replicate this issue every single time on command. The app needs to be updated. I have a one plus 7 pro (t-mobile)
  • Wrong. Read the article again. It's happening in more than just the CPUZ app.
  • Your comment is false. This happened to me on a 7 Pro that never had CPU Z installed.
  • Have had my OP7P for a week and have not seen this. Downloaded CPUZ today and ran it for 20 minutes, couldn't get the error to occur.
  • Hardware issue it is then.
  • Played with CPUZ a little more, and have seen the issue a few times. Haven't seen it in any other apps and the phone has had very heavy use over thr last week+.
  • Installed 9.5.7 today, ghost touch is gone.
  • Ugh, I haven't noticed any ghost touches yet, but I did have the issue where the top left and top right corners were unresponsive to touch at least once. Hope it's only a software issue, although now hearing about ghost touches sure makes it seem like hardware...
  • You who are experiencing these ghost touches, try disabling NFC and see if that turns it off. It did for me.
    It's not a fix obviously, but it could point towards some explanation for someone much smarter regarding these things.
  • I had the phone for days no issues, but today it happens all the time. And either the to left or right corner is often non responsive. A reboot helps but for unknown amount of time
  • Yep, this is affecting my device. Very frustrating.
  • Same issue with me - while playing Yahtzee! Got worse and worse as phone got warmer. Rebooted and issue was temporarily resolved. Hopefully it's software and not hardware....
  • Been having this issue with the Spotify app this morning, making it impossible to browse my "Music" as it kept clicking on "Podcast" at the top of the screen.