LG Revolution

Verizon just gave us a heads up to a new update for the LG Revolution that, among other things, will add "Verizon Remote Diagnostics" to the smartphone.

Before anybody freaks out, Verizon describes this as a "new customer care solution to improve device issue diagnosis during customer support calls." You'll have to give a customer service rep permissions, and they they'll be able to "remotely view the user's device for troubleshooting and application demonstrations."

In other words, they'll be able to see and take over your phone -- again, with your permission -- to show and fix stuff. Different from a Carrier IQ-type analytics tool hanging out in the background (though we're willing to bet it's got full access to that same sort of information if need be). Should be interesting to see what folks pull out of this.

Other fixes coming down the pike in version VS910ZV8 include:

Device Enhancements

  • Resolved reboot issue found during operating system upgrade from Froyo
  • to Gingerbread.
  • Playing AVI video files through HDMI no longer causes display to flicker.
  • Placing an alarm on snooze while on a voice call will set snooze to 5 minutes.
  • Dolby presets have been updated to use loudness, bass and spaciousness
  • to improve the user’s experience.
  • When placing the device into Airplane Mode, the 4G icon no longer appears.
  • Email, Messaging & Web
  • Sending a text message to a 7 digit number will display as sent and received.
  • Improved device messaging to fix delays or incomplete sends.
  • Pressing the back key while browsing will take the user back to the previous page.

Applications & Widgets

  • Verizon Video is now preloaded.
  • Calendar widget now displays correct month for November.

It'll be interesting to see if this is just the first Verizon phone to have Verizon Remote Diagnostics added. Either way, props to Verizon for being up front about the addition.

More: LG Revolution VS910ZV8 changelog (pdf)

 

Reader comments

Verizon adding remote diagnostics tool to latest LG Revolution update

14 Comments

Could be good if it's used as advertised. If anything leaks out that they're using it to also be sneaky... hell will be raised. I'm sure it will be a great thing for people manning the tech support line, that's for sure (as long as they don't snoop where they shouldn't be snooping)

In the spirit of opting in this should be an option to download if you need assistance. It is bloatware at best but more like CIQ 2.0.

Do they really not get that this is why people want to root? The more crap they keep forcing onto these phones the more resources they take up. The consumer needs to be able to add and delete and modify anything they want.

When you call vzw to complain about delay in software updates they will tell you they have no control over it because they are only the service provider. If that's the case then stop forcing this crap into our phones.

It won't be long before this starts appearing on every smart phone update. And, it won't be long after that before we start hearing from tech-support I'm sorry, I can't help you unless you let me take control of your device. See? Purely voluntary!

You guys have to remember that over 90 percent of android phones are not rooted and that the vast majority of these phone owners would welcome tech support the ability to repair their phones, if needed.

That is if that's only what they use this for. Somehow I don't trust Verizon farther than I can't throw em. Thus can be used for good. Like the people with smart phones that are smarter.than them. But for me I would opt out if given the chance. I go to the forums for help long before I'll call vzw cs. People on the forums know more than most cs reps do.