Verizon just gave us a heads up to a new update for the LG Revolution that, among other things, will add "Verizon Remote Diagnostics" to the smartphone.
Before anybody freaks out, Verizon describes this as a "new customer care solution to improve device issue diagnosis during customer support calls." You'll have to give a customer service rep permissions, and they they'll be able to "remotely view the user's device for troubleshooting and application demonstrations."
In other words, they'll be able to see and take over your phone -- again, with your permission -- to show and fix stuff. Different from a Carrier IQ-type analytics tool hanging out in the background (though we're willing to bet it's got full access to that same sort of information if need be). Should be interesting to see what folks pull out of this.
Other fixes coming down the pike in version VS910ZV8 include:
- Resolved reboot issue found during operating system upgrade from Froyo
- to Gingerbread.
- Playing AVI video files through HDMI no longer causes display to flicker.
- Placing an alarm on snooze while on a voice call will set snooze to 5 minutes.
- Dolby presets have been updated to use loudness, bass and spaciousness
- to improve the user’s experience.
- When placing the device into Airplane Mode, the 4G icon no longer appears.
- Email, Messaging & Web
- Sending a text message to a 7 digit number will display as sent and received.
- Improved device messaging to fix delays or incomplete sends.
- Pressing the back key while browsing will take the user back to the previous page.
Applications & Widgets
- Verizon Video is now preloaded.
- Calendar widget now displays correct month for November.
It'll be interesting to see if this is just the first Verizon phone to have Verizon Remote Diagnostics added. Either way, props to Verizon for being up front about the addition.
More: LG Revolution VS910ZV8 changelog (pdf)
- Related devices: