Cap on bills for phones reported lost or stolen, plus action to protect consumers from mid-contract price rises
The UK government has reached an agreement with some of the major British mobile operators to protect consumers from the cost of unexpected mobile bills, it has announced.
The Guardian reports that agreement between the government and EE, Three, Virgin Media and Vodafone will see a cap placed on bills from phones reported lost or stolen, in addition to measures designed to protect customers from mid-contract price hikes. Operators will inform customers when these price rises will take place, and give them the option of ending the contract without any penalty if these occur.
Operators including BT, Sky and Talk Talk have also agreed to work towards an EU target of eliminating international roaming fees by 2016. Meanwhile the bill cap for stolen phones is expected to be in place by next spring.
Source: The Guardian