T-Mobile will proactively reach out to customers who were charged premium SMS fees

By Andrew Martonik
published

A T-Mobile store sign
A T-Mobile store sign (Image credit: Android Central)

Going a step further on its fight against fraudulent premium SMS charges, T-Mobile will now start proactively notifying customers of unauthorized billing of premium SMS to their account. Although customers could previously request refunds for any unknown charge on their bill, this proactive approach of identifying premium SMS scams that weren't refunded goes a step further. Mike Sievert, CMO for T-Mobile, had this to say:

"If you've been charged for a third-party service you didn't sign up for, it should be easy to get a refund. If customers were charged for services they didn't want, we'll make it right. That's being the Un-carrier."

From July to September, T-Mobile will be sending out notices to all customers (even if they are no longer with T-Mobile) if they were inappropriately charged in a premium SMS scam in the past and have yet to receive a refund. Starting in July a special website tailored to just premium SMS scam refunds will be made available as well.

Source: T-Mobile (opens in new tab)

Andrew Martonik
Andrew Martonik

Andrew was an Executive Editor, U.S. at Android Central between 2012 and 2020.

9 Comments
  • Seems like a good thing. First they stopped allowing these premium sms charges from certain companies. Now credit them. That's another uncarrier thing. Posted via Android Central App
  • No it is not. They are the first to be proactive in credits, but not the SMS blocking in the first place http://www.androidcentral.com/t-mobile-takes-stance-against-fraudulent-p... Most of them you can call and get it refunded with no questions asked...within reason.
  • Android Central says: Today T-Mobile announced they would be giving all of their customers $1,000,000 because that's UN-Carrier. NoNexus says: Why only $1 million?! This is a multibillion dollar company I'm pretty sure they can afford to give at least 2 million!!
  • Another that missed the point Posted via Android Central App
  • I never said they were the first. Posted via Android Central App
  • I didn't either, I just said it was not an uncarrier thing Posted via Android Central App
  • That`s good for their customers. Sprint been doing that way back, if you have unknown charges and you call the them they`ll refund it to you.
  • There should just be a way to opt out of premium texting services period. Posted via Android Central App
  • I've been getting a text message sent to the account holders phone every time charge something to my account (in my case Google Play Music or an app purchase) even if its a subscription I previously agreed to on Verizon for months now. Posted via Android Central App on my daily driver, the Droid MAX