As we've reported in great detail over the past month, customers hoping to pick up the Nexus 4 directly from the Google Play Store haven't had the easiest time ordering the device. Even after dealing with a tumultuous ordering process, some in the UK have found that their orders had missed the shipping window they'd been given by Google Play.
As a result, some disgruntled customers decided to go straight to the top to get answers, reaching out to Google UK & Ireland Managing Director Dan Cobley on his Google+ page. Today Cobley has responded with an update on the situation, an apology to those affected, and a shipping refund for those whose orders had missed the quoted 3-5 day window. The bottom line is that orders with pre-Christmas shipping estimates should be processed in the coming week.
In his Google+ message, Cobley also addresses the subject of stock levels, saying supplies from Nexus 4 manufacturer LG have been "scarce and erratic." The first wave of Nexus 4 stock sold out in under an hour, and the second wave was back-ordered by over one month in under a day.
Check past the break for Cobley's message in full.
Dear all
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Sorry again.
Dan
So there's good news for anyone with a Nexus 4 order due before Christmas, and customers experiencing delays might be reassured that Dan Cobley is taking charge of the situation personally.
If you placed a Nexus 4 during the second wave of stock, let us know how you're getting on down in the comments.
Source: Google+; via XDA, Eurodroid
We may earn a commission for purchases using our links. Learn more.

Samsung's Galaxy S21 series misses out on this useful Android feature
The latest Galaxy S21 series phones from Samsung lack a useful feature that Google had launched five years back: seamless updates.

Is 2021 going to be the year you ditch Samsung?
Samsung continues to be a dominant force in the Android landscape — but that doesn't mean everyone is thrilled with where the company is heading.

These are the best Android phones you can buy right now
There are so many great Android phones to buy, so it can be tough to know which one to get. These are the best of the best at each price point.

Snag one of these and rest easy with the best LG Stylo 6 cases you can find
The LG Stylo 6 is an all-around solid device from LG, without trying to do too much. There's an almost bezel-less display to go along with three rear cameras found above the rear-mounted fingerprint scanner. Once you have a Stylo 6 in your hands, it's time to grab a case to protect your investment.