Google UK boss offers 'unreserved apology' for delayed Nexus 4 orders
As we've reported in great detail over the past month, customers hoping to pick up the Nexus 4 directly from the Google Play Store haven't had the easiest time ordering the device. Even after dealing with a tumultuous ordering process, some in the UK have found that their orders had missed the shipping window they'd been given by Google Play.
As a result, some disgruntled customers decided to go straight to the top to get answers, reaching out to Google UK & Ireland Managing Director Dan Cobley on his Google+ page. Today Cobley has responded with an update on the situation, an apology to those affected, and a shipping refund for those whose orders had missed the quoted 3-5 day window. The bottom line is that orders with pre-Christmas shipping estimates should be processed in the coming week.
In his Google+ message, Cobley also addresses the subject of stock levels, saying supplies from Nexus 4 manufacturer LG have been "scarce and erratic." The first wave of Nexus 4 stock sold out in under an hour, and the second wave was back-ordered by over one month in under a day.
Check past the break for Cobley's message in full.
So there's good news for anyone with a Nexus 4 order due before Christmas, and customers experiencing delays might be reassured that Dan Cobley is taking charge of the situation personally.
If you placed a Nexus 4 during the second wave of stock, let us know how you're getting on down in the comments.
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Alex was with Android Central for over a decade, producing written and video content for the site, and served as global Executive Editor from 2016 to 2022.