BlackBerry Mobile promised it would make things right, and it has done just that.
In early June, a prominent YouTuber broke — nay, destroyed — a KEYone, and BlackBerry Mobile was forced to defend its new baby, a phone that had, until that point, been largely without controversy. The company promised it would make things right, and it has done just that.
It claimed that only a small number of people were experiencing issues with the KEYone's display detaching from its body like a chocolate bar, but nonetheless it was taking action to reinforce the component using additional adhesives.
Now, the company says that work is complete and better, stronger KEYones are rolling off the manufacturing lines and onto shelves. From the CrackBerry forums:
In a further effort to ensure all our BlackBerry Mobile customers and fans have an outstanding experience, we're implementing additional measures that add even greater strength and adhesive to the BlackBerry KEYone display. These new measures are already being implemented on new KEYone's and are beginning to hit our retailer and carrier inventories – and will continue to come in stock throughout the summer. If you've already purchased the BlackBerry KEYone, you're fully covered by our manufacturer's warranty, so if any issue arises, please contact us and we can help you with a warranty replacement if needed.
The last sentence is also worth noting, because the company is not proactively replacing functioning KEYones but is merely saying that, should damage to the screen occur, it is covered under warranty.
Top 8 things to love about the BlackBerry KEYone
Reader comments
BlackBerry's stronger, more resilient KEYone units are here
I just want to say, this is really great. I hope they keep listening to their consumers. That's the greatest downfall of so many... They even fell prey to not listening.
Return or deal with potential warranty.....ugh
Crackberry produced a much better durability test and published the video here https://www.youtube.com/watch?v=Y6qT8A3IsGA , the keyone is a tank.
They are here, but where? Nothing available in Bestbuy, and the ones on Amazon are being re-sold for bloody $800, with a shipping of early September!
Worth the wait. My KeyONE is a productivity workhorse. I'm faster on emails and messaging than I ever was on my S7, and I don't ever have to carry a battery charger or spare battery...it just goes. The camera is shockingly decent as well. The exposure control is just a flick of the capacitive physical keyboard, which is pretty brilliant. My 16 year old iPhone-connected daughter had to give that one props, although she still pronounces this a "Dad Phone".
That Dad phone is going to do a Heck of a lot more than her iPhone. And you'll be productive while she has to charge again.
Beware, missing or very late security updates in a lot of regions. Their BlackBerry Dtek60 that is seven months old, has skipped or missed three of the last four security updates. I would bet the K1 will be in the same boat as their flagship phone Dtek60. The K1 is an ok phone, low specs. Does have issues with the screen lifting, coming unglued. Lower end processor that is found in lower end phones..
I think I'll move on from BlackBerry after owning nothing but BlackBerry for 11 plus years.
I don’t think the 625 is bad.
For one, that chipset is a primary contributor to the insane battery life
with a smaller screen less cpu is needed, so it will be perform as faster phones with newer cpu and higher screen resolution.
I am reading other users say the warranty covers "repairs" and they won't just send them a replacement but rather you send in a device and WAIT for it to be "repaired" well its a defect no ....I Am not a fan of their ambiguous response - I may never have an issue as I may not be as rough on my phones as someone else, but to know there may or may not be an issue with my brand new device is annoying - don't say it is just a "small batch" - so you've identified which units ARE affected?
Why not tell me definitively if my unit is plagued or not - or say something like we know which units are effected (brings me to another question why were these units affected and not others - or is that a lie and just a marketing cover up and ALL units are effected pre this additional adhesive) & if they encounter an issue we will replace their devices with a NEW device - warranty is very vague you would probably end up with a refurb - faux pas - might return and wait 30-60 days and buy again since they wanna be funny..
Now you know you just wrote all that so you could type on that keyboard..hehe
Laughing out loud !! GUILTY !! I love typing on this thing
My device display fallen out last week whilst on holiday in heat above 36•c , I wouldn't worry about it falling out unless it's really hot where you live. (Me being from the UK didn't have this issue until then)
I'm not going to worry about mine. Seems it was hit or miss in the first place as far as bad units.
Every time I read about a revised hardware I wonder how do you know you'll be getting it instead of a v1 upon purchase.
re: The last sentence is also worth noting, because the company is not proactively replacing functioning KEYones but is merely saying that, should damage to the screen occur, it is covered under warranty.
Crackberry produced a much better durability test and published the video here https://www.youtube.com/watch?v=Y6qT8A3IsGA
The Keyone was much more durable then a samsung and apple phone.
How blackberry blew it
beta.theglobeandmail.com/report-on-business/the-inside-story-of-why-blackberry-is-failing/article14563602/?ref=http://www.theglobeandmail.com&service=mobile
BlackBerry sued by over 300 employees
www.cbc.ca/beta/news/canada/ottawa/blackberry-employees-class-action-law...
How Canadian Police Intercept and Read Encrypted BlackBerry Messages
://motherboard.vice.com/en_us/article/rcmp-blackberry-project-clemenza-global-encryption-key-canada
Aren't you getting tired of re-posting the same crap Roger its getting old......
How to check what lot is the KEYᵒⁿᵉ I have got? For screen issues. Kindly advice. Thanks
A