BlackBerry KEYone review: Coming home

There's nothing like coming home. Even after months — years — the sounds, the smells, the feelings, are unavoidable.

The BlackBerry KEYone is home. Even more so than the Priv, which was released 18 months ago, the KEYone is BlackBerry's attempt to appeal to its core audience, as small as it may be, with the best hardware keyboard on the market. With that it succeeds, but falls down in a couple notable areas along the way.

The quick take

The KEYone is the best phone for those upgrading from BlackBerry 10, or are holding onto a Priv. For everyone else, it's probably not going to move the needle.

The good

  • Great build quality
  • Android 7.1.1 on board at launch
  • Excellent security features
  • Best hardware keyboard on the market
  • Great battery life
  • Best security update pedigree outside of Google

The bad

  • Software is buggy
  • Performance is inconsistent (likely from buggy software)
  • Camera has potential but suffers in low light

To have and to hold

BlackBerry KEYone Full review

BlackBerry Mobile, which is actually TCL Communications, which makes Alcatel phones, has done an admirable job furthering the legacy of BlackBerry's transition from BB10 to Android. Not only does the KEYone sport the same security enhancements, including Hardware Root of Trust and Verified Boot as all BlackBerry phones released in the past couple of years, but it runs Android 7.1.1 out of the box, and promises to receive monthly security updates. To say that the KEYone is one of the most secure phones on the market right now would probably not be an overstatement.

But the KEYone is also inherently divisive, willfully limiting its potential customer base with a hardware keyboard that harkens back to a time, between six and 10 years ago, when not only were BlackBerrys essential tools for millions of people, but few could envision typing on anything but that miniaturized version of the desktop keyboard.

Times have changed, and people have adjusted. Well, most people. This phone is for the others, and for them it's almost perfect.

Those pesky numbers

First, the specs

Swipe to scroll horizontally
Operating SystemAndroid 7.1.1 Nougat
Display4.5-inch, 1620x1080
ProcessorQualcomm Snapdragon 625
Octa-core 2.0GHz
Adreno 506 GPU
ExpandablemicroSD up to 2TB
Rear Camera12MP (1.55 micron) f/2.0, PDAF
dual-tone LED flash
HDR, 4K, 30fps
Front Camera8MP f/2.2
1.12-micron pixels
Selfie flash
1080p/30 video
Battery3505 mAh
ChargingQuick Charge 3.0
Water resistanceNo
SecurityDTEK security suite
FIPS 140-2 Full Disk Encryption
Android For Work, Google Play for Work
ConnectivityWi-Fi 802.11ac, 5GHz, Bluetooth 4.2 LE, NFC
Network (NA GSM)LTE Band 1/2/3/4/5/7/8/12/13/17/19/20/28/29/30
TD-LTE Band 38/39/40/41
Network (NA CDMA)LTE Band 1/2/3/4/5/7/12/13/20/25/26/28/29/30
TD-LTE Band 41
CDMA BC 0/1/10
Network (EMEA)LTE Band 1/2/3/4/5/7/8/13/17/20/28
TD-LTE Band 38,40
Dimensions149.1 mm x 72.39 mm x 9.4 mm
Weight180 grams

I tap, therefore I am

About this review

I (Daniel Bader) am writing this review after spending 10 days with a pre-production version of the BlackBerry KEYone. BB Mobile says that the hardware is near-final but the software is not, meaning that some of the software issues could be fixed in an update. If so, we'll update this review.

The phone was running Android 7.1.1 Nougat on Build AAK831 with the April 5, 2017 security patch. It received an update to Build AAL093, which fixed a number of early bugs and performance problems, on May 3, just a few hours before publishing this review. The phone stayed on the Bell network in Canada throughout its testing.

Solid, like the Canadian Shield

BlackBerry KEYone Hardware

Let's start with the hardware. This is a solid device, as all high-end BlackBerry devices have been over the past few years. Most notably, the aluminum frame joins with the metal frets of the keyboard seamlessly, and while I'm not an enormous fan of the flat top with rounded corners, the phone certainly paints a unique picture.

That fingerprint sensor in the space bar: my goodness, is it awesome.

Indeed, the matte silver finish of the frame honors early BlackBerry models without going too retro, though the black-and-silver color palette definitely gives me the feels. There are modern touches here, though: the symmetrical speaker and microphone grills on the bottom are flanked by a USB-C port, while the sizeable (and distracting, to be honest) front-facing camera sits next to etched holes and a duo of sensors brace against a large 4.5-inch LCD screen.

Back in 2014, when the Passport was released, I remember wondering how BlackBerry would eventually release an Android phone given that its keyboard takes up so much vertical space. Well, here you go. The screen is really good — surprisingly good — though not quite as bright as I'd like (though, really, coming from a Galaxy S8, it's not really a fair comparison). More importantly, though, its 3:2 aspect ratio makes sense: most Android apps can adapt to the reduced vertical real estate, just as they can for the taller counterparts on the Galaxy S8 and LG G6.

What's irritating, and something I don't quite understand, is BlackBerry Mobile's use of capacitive navigation buttons below the screen; for a phone that insists its keyboard is smart, and encourages swiping vertically to scroll through web pages and feeds, it's far too easy to accidentally hit one of the three buttons.

My only other hardware gripe is the placement of the power button, which mirrors BB Mobile's Alcatel counterparts by placing it on the left side of the phone. I'm all for catering to lefties, but I don't think this is the solution. The right side houses a volume rocker and, below it, a programmable convenience key that can be assigned to anything except turning on and off the phone. I think the convenience key is a great idea, but justifying the power button's placement by saying that people will use the fingerprint sensor to turn on the phone and double-tap the display to turn it off again goes against the years of muscle memory most smartphone users have built up.

Speaking of that fingerprint sensor, it's seamlessly integrated into the keyboard's space bar, and my goodness is it awesome. The DTEK60, a repackaged TCL 950, has its fingerprint sensor on the back, but this one is just perfect: fast, accurate, and well-placed.

The keyboard

Let's talk about the keyboard, because in all likelihood it's a big reason you're considering the phone at all. It's good, probably 90% as good as the one on the BlackBerry Classic, and certainly the best on any modern phone.

The keys are wide and responsive, with excellent travel that return to position instantly. If you're a current BlackBerry user, you're quickly going to feel at ease here, and if you're a lapsed CrackBerry addict, the adjustment period will likely be brief.

While the familiar BlackBerry frets are here, the keys are not quite as contoured and angled as they used to be, which BlackBerry Mobile says comes from a need to optimize for the gestures that were popularized by the Passport and, later, the Priv. It's a fine compromise, and not one I mind, but it doesn't do anything to assuage the cognitive dissonance I feel returning to typing on a physical keyboard.

You won't convince me that physical keys are the future, but this one is damn good.

Yes, like I mentioned before, typing on the KEYone is like coming home. But the home feels smaller, more cramped, and rife with compromise. I'll try my best not to brutalize the metaphor too much, but even after using the KEYone all day, every day, for nearly two weeks, I haven't fallen back in love with the process. Typing on this phone is a chore. It's the reason I kept the slider closed on the Priv for much of its life.

I strongly believe that virtual keyboards in their current form provide a superior and more accurate typing experience than a physical one — but that's just me. Google Keyboard; SwiftKey; even BlackBerry's own superb virtual keyboard: they're all very good at figuring out what you're trying to say, and correcting your mistakes as you type. And while BlackBerry's keyboard does that, too, the satisfying feedback of physical keys doesn't always lead to a better experience.

(Those dismissing my pedigree right now should take into account my history with BlackBerrys. My first smartphone was a BlackBerry Pearl 8100, which a few months later was replaced by a Bold 9000. I used that 9000 for years, eventually replacing it with a Bold 9700 and Bold 9900.

In between, I held onto almost every BlackBerry imaginable, from the chiclet keys of the Curve 8300 to, later, the Tour 9630 and Torch 9800. I loved those phones. When BlackBerry 10 was released, I upgraded not to the Z10 but the Q10. I used the Passport; I gave the Classic a try. Even when I had an Android phone in one pocket, I always had a keyboarded BlackBerry in the other.

I feel I've earned the right to look at the state of BlackBerry, and the need for keyboarded phones, objectively.)

Let's remove personal preference for a moment, then. The keyboard, uniformly backlit, is excellent. Once you get the hang of it, the combination of touch typing and on-screen autocorrect works well. There are also a number of gestures that can be utilized to improve the typing experience, though I found myself more concerned with finishing a word than stopping to swipe up in one of three quadrants to extract an autocorrect suggestion.

As on the Priv, swiping to the left over the keys deletes the last word, while double-tapping on it introduces a cursor that can be used to quickly navigate through and edit text. I really like these gestures, and found myself not just using but relying on them as I spent more time with the KEYone.

When you're on the home screen, those keys double as shortcuts to basically anything, too: you can hold down the 'C' button to quickly launch the camera, or short-press the 'M' key to instantly call Mom (hey, it's Mother's Day soon — don't forget!). And when you're typing away, the physical Shift and Alt buttons mean you can quickly cut, copy and paste without digging around for that on-screen cursor. These are all great features, and add tremendous value to the hardware keyboard, especially once you grow used to the keys' nuances.

Typing on the KEYone takes some getting used to, even compared to older BlackBerry keyboards, and that's because BlackBerry Mobile decided to go glossy instead of matte on the buttons themselves. You'll want to make sure there's no oil or sweat on your fingertips, too, because once gunked the keys have a tendency to lose friction, and accuracy, in a hurry. A quick wipe with a microfiber cloth will do the trick, but like any physical keyboard, keep it clean lest you want to clean crumbs from under the frets in a few months' time.

After a few days with the keyboard, using it became second nature, and I returned to the rhythm I'd developed years before. But it's kind of like writing with a pen: you have to rebuild those muscles, physically and mentally.

With the current pre-production software, there is often a tiny but perceptible delay before both the first letter appears in the text box and the first autocorrect option appears at the bottom of the screen. It's almost like the keyboard is waiting for the software to figure out it's typing and, when it does, it snaps to attention and no longer lags. I'm hoping this is a pre-production gremlin and not something endemic to the phone, but software gremlins abound on the KEYone.

Less is more

BlackBerry KEYone Software

Running Android 7.1.1 Nougat is a good thing; promises of monthly security updates are even better. While the Priv is still stuck on Marshmallow, the two phones have remarkably similar software experiences, since BlackBerry has created a consistent aesthetic that leans closely on Google's Nexus and Pixel phones for art direction.