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Play it safe and swap your Note 7 because of the recall

Samsung Galaxy Note 7
Samsung Galaxy Note 7

I'm seeing a disturbing trend in forums and social media — people are saying they aren't going to return their recalled Note 7 and get a new one. Don't be that person.

Some of the reasons I'm seeing for not returning a Note 7 for a new one do make sense on some level. Nobody wants to take the time to set up a new phone, or people are worried that the replacement might not be as "perfect" as the one they are using now. I feel ya. I hate setting up phones and I know getting the perfect piece from a giant mass-produced manufacturing pile can be tricky sometimes. But other things I'm reading have me a little concerned.

Samsung Galaxy Note 7 recall: Everything you need to know

"Only (insert you own made-up number here) phones have been found defective" or "I only use a (put the name of your favorite brand here) charger and everyone knows they are safe" and other assorted nonsense not only defies logic but shows how far people will reach to escape the obvious: You need to swap your phone under the recall.

Yes, only a small percentage of the phones that were boxed up and sent to stores or homes have burst. Odds say yours isn't one of them. Odds also say that sex without birth control won't necessarily lead to pregnancy, too. Both cases here, as well as countless others, like not wearing a seatbelt because I never had an accident or nobody needs to know Calculus are equally wrong. Some people do need to know Calculus, and some Note 7s are going to explode in a ball of dragon fire.

The same smart people who designed your Note 7 are now advising you to return it for replacement.

There are two things about this situation we know to be true. The only people who know all the details aren't telling them to us, and that they never will. Put all the speculation and imaginary numbers away for a moment and consider that every Note 7 not made for China uses the same battery. Samsung is concerned enough to recall all of them without being forced to do so by any entity with the power to force companies to do things. If you toss out everything else and consider these two simple things, you'll realize that you really should return your Note 7 and get a new one.

You have an opportunity to be 100% certain that you have a phone without the issue causing the batteries to blow up. The same smart people who designed the Note 7 are advising you to do just that. Samsung has done an excellent job working with all the businesses around the world selling the Note 7 to make it as painless as possible. Not taking advantage of that is, frankly, pretty damn stupid.

Jerry Hildenbrand
Jerry Hildenbrand

Jerry is an amateur woodworker and struggling shade tree mechanic. There's nothing he can't take apart, but many things he can't reassemble. You'll find him writing and speaking his loud opinion on Android Central and occasionally on Twitter.

226 Comments
  • Oh I am going to return it and Exchange it once their new stock is in. I have kept my Note 7 again glad I did, so I would activate it if I need too until the new batches are in...
  • Again a well written article! I love to read them and you always do get the point across!! Bravo on your blunt wording also. I am also proud that Android Central allows you to be so frank because it does make for good reading and may also make some one reconsider their stance!
  • The people not returning their note 7 will be the ones we hear about having their phone explode 2 years later when they still have the phone.
  • Or two DAYS later.
  • Certainly
  • And those same people will promptly complain about how Samsung should have fixed it before they ever sold it. There will be no pleasing some people lol.
  • WE AGREE ON SOMETHING
  • Hope we don't hear about their children dying in a house fire caused by their ignorance.
  • It's a shame such a high profile device and to be fair an excellent built device too. (ordinarily) Although I personally have Nexus devices these days I had the note 3 so I've always kept a close eye on the note series. I also think Samsung have done the right thing by the Total Recall (Great film by the way) and I'm sure this will pass and all the people that had to return there devices will soon be all back rooking there chosen devices soon enough. But yeah you can't take any chances in this instance.
    I'm not a fan boy by any means Samsung or Nexus "Master Race" crap that gets thrown about just a guy who loves all Mobile Tech.
  • Isn't this the battery OEMs fault? What other phones use their batteries? Are the Chinese ones larger? Maybe they should give us those...
  • These batteries are made by a sub company of Samsung, except the ones made in China. So Samsung can only blame themselves.
  • Yep, Sammie is the ultimate chaebol so they make all the parts for their devices. I'll never buy a Sammie phone again after the abysmal battery performance of my Note 5.
  • No they don't. Camera module, for example, is made by Sony. Snapdragon processors are Qualcomm. Ecen the batteries used in the Chinese Note 7 are made by a Chinese company (nae eludes me right now).
  • I will return mine when the 1-to-1 swaps begin next week-ish. As soon as I can, I swap. Maybe see if I can swap colors, too (maybe). That black looks damn sexy.
  • Indeed. I wanted a Coral Blue but TMO didn't have any at the time. After all this noise .. I'm getting the Coral Blue for the replacement.
  • Good luck I was told 2 to 4 weeks for 1 to 1 swaps.
  • I plan on exchanging as soon as the new stock comes in (Sprint says end of next week). I do hope my new phone will be as perfect as the one I have now though or even better somehow.
  • Yet another reason for having a user removable battery. I did receive an email today from Tmo offering to contact me when a replacement Note 7 is available. Now its a race to see if my 256 gig micro sd card gets here before Tmo has my replacement Note 7 ready...
  • That's silly logic.
  • OMG. Please give that argument a rest. The only company hanging on to removable batteries is LG and you can see how stellar they're doing.
  • Lol right. Personally I love the ability to swap a battery but by no means has it been the deciding factor. The last phone I had with a removable battery was the Note 3.
  • same
  • Wait, it's a good point. What you're saying makes no sense. You're saying that removable batteries aren't good because no one else is doing it. That's just stupid. If the battery was replaceable by the end user it'd be much easier. Instead of returning the whole phone, users could just replace the battery. It'd have also been cheaper for Samsung.
  • The lg v10 was the reason I left Samsung after the note 4 because of the removable battery. I gave samsung another shot with the note 7 and then this happened. So yeah removable batteries are a big thing. Going back to the v20.. and I get a free 250gb card for my troubles. :)
  • I'm honestly hoping the V20 can somehow change my mind, but I don't see it happening. The Note 7 has a lot that I really like, the Secure Folder being one major feature.
  • Secure folder is cool but you could really just use vaulty it's not that serious.
  • @seeyaiphone71, just because people are too stupid to realize that a couple of LG's top flagships are CLEARLY superior to the iphn 6s doesn't mean that LG is doing the wrong thing by adding removable batteries. sales don't equal better. a toyota will never be better than a ferrari even though the toyota sells more
  • Talk about stupid. As soon as you compared LG phones to any other phone, your credibility dropped. Dumb logic that sales don't mean anything. iPhone and Samsung beat the hell out of LG. Every time. Apple has done it without removable batteries since the beginning. What a joke. Better luck next time.
  • Got my 256gb card yesterday-literally an hr later I found out about the recall. Verizon told me they expect to have them at the stores a week from this Monday. Said to check online and if I see them back on there for sale then that means the stores more then likely have them or will have them within in a day or two. I have the silver and I'm exchanging for the black....they said they're extending the return time until the end of Sept and waiving the restocking fee so you can change colors if you choose to with no worries. Have the tiniest scratch on the back of mine and it sticks out like a sore thumb against that silver-no clue how it got there since I've had it cased since it came out of the box. I know-it's in a case so who cares, but just the fact I know about it bugs me a bit. Coming from a note 3 without a single scratch and now this phone with just days into owning it. I must be slipping ;) Good job Samsung for 'owning it' by the way!
  • Samsung didn't use a non-removable battery design for the sake of following a trend. They did it so the phone would be IP68 waterproof.
  • Wasn't the Galaxy S5 IP68 certified as well?
  • No. It was IP67 and required using a stupid flap over the charging port. A flap that most people ended up ripping off...
  • you got him on that one devhux, it was
  • That's not true. Its because they decided to use glass. The market wanted premium stuff, like glass or metal, hence why the s6 sold better than the s5 which was largely criticised for being plastic. And there isn't any glass or metal phone with removable battery except the poorly made ones by lg. And then the lack of ip68 is an added 'bonus',
  • Thank you Jerry. Also to add: If people want to be stupid on their own, ok ... that's weird but ok. But stop telling other people to also be stupid just like you. It's so uncool.
  • I'm really upset about the whole thing. Verizon is wanting me to select a different phone. I want a note 7 and I do think it's smart to exchange your phone. They are only giving us until the end of the month and they doubt the replacements will be in shipped in time. I want my note 7!
  • You can return it for a refund and buy a Note 7 when stock comes back in.
  • If the stock does not come in that's what I will do. I'm not really happy the way they are handling this.
  • Manage your own expectations. Two weeks is not a long time. They need to make the phones before you can get one.
  • This was a nightmare with att. Possible but a day long process with many complaints to corporate.
  • I thought Samsung was saying 1-2 weeks. I'm also with Verison. I thought you could get a complete refund. I want my Note 7 as well not another phone. Either way won't they do the exchange per samsung recall once they are in Reguardless of the date??
  • Starting to like having more Jerry posts. Of course, there's still a debate on whether it's better to have moar Jerry or more Jerry than Jerry...
  • Moar Jerry and more Jerry are both preferable over Jerry.
  • What about the more Jerry than Jerry option?
  • lol
  • This needs to be said over and over and over. I do not understand when the maker of the phone says, "your phone is a hazard, I need to take it back and give you a brand new one" and people doubt that. Samsung is in the business of selling phones, not exchanging them. They wouldn't do this if not necessary.
  • This. Boggles the mind.
  • Absolutely
  • Exactly. If a company is doing something that costs them many millions of dollars of their own free will, you can probably assume that they have a good reason for it. It's the same now as it was when Nvidia did the same thing last year.
  • Here's why I think some people aren't feeling the urgency: "35 incidents out of 1 million phones sold - I have a better chance of winning the lottery!"
  • That's probably true considering if aftermarket USB-C were used. The one that caught fire in Boston was using an aftermarket cable. It was shown in the interview. And we know about the take down of the USB-C aftermarket cables that were hazardous.....
  • Problem is it's not just aftermarket cables. There have been two reports of them catching fire here in Australia. The latest one said the phone wasn't even charging at the time, and when they had charged it they'd only used the official charger and cable. That said, the odds seem pretty tiny. I'd guess though that Samsung are trying to keep them that way. Better to recall now and be seen as proactive than wait till 10,000 have burst into flames or people have been seriously injured or killed.
  • Part of the issue is that CS workers at least for ATT are telling customers it is not a big deal, because they don't want to replace them. I was told by corporate store and Phone CS that it was not a big deal. I returned for a full refund anyway but it was a day long mess.
  • F-ing A, Jerry you nailed it. You write the best articles on here. Return your Note 7 folks. It ain't worth your house burning down or your crotch/ass on fire.
  • Good article,common sense,very well put.
  • Well said Jerry
  • I'll swap towards the middle of the month when the new models are out in the wild.
  • How many of these bought on contract have been sold already. How many will refuse to swap and eventually sell theirs on. There needs to be an IMEI check or safeguard or something. Stupid people will be stupid. (I should know)
  • I think the main reason for some was having to wait weeks to get a replacement, but now that Samsung and carriers Hace made it clear that you CAN wait until there's actual inventory available, that might help ease things up a bit.
  • They haven't said this, it is a voluntary recall and for safety they suggest you swap or return. If you don't they will not be legally responsible for injury or damage to property.
  • I will swapping mine when the new working note7 are out
  • I'll be waiting for new stock to swap out with T-Mobile. I've turned off fast charging and only charge when I'm preset for added safety. Well written article!
  • turned mine in last night got a s7 edge and I cannot wait to get my Note back, but now I won't get a case if they are really having the new Note 7 next week just will be extra careful with the replacement
  • Does the GS7E seem smoother than the Note 7? Some people claim it does but it just seems hard to believe. My Note 7 doesn't seem to have lag (I have the Snapdragon variant too which is supposedly very inconsistent).
  • It's not lag it's just app launching speed.
  • I actually thought the opposite, that my Note 7 is smoother than the S7e I came from. Also I like the additional UI tweaks they made, like the revamped quick settings and notification shade
  • also moved from edge to note and yup its faster and better in every way. no overheating. that edge was always shutting down cuz of hotness.
  • $10.00 cheapo case from amazon or elsewhere, it could be rough going turning back in a loaner that's all busted up.Just a thought.
  • Any damaged loaners are now owned by the person. It has already happened that one was damaged.
  • I'm swapping mime when the new stock is in
  • The unanswered question is what happens while we are waiting for the new stock to come in? I pity Samsung if there are fires for devices waiting for a swap. That said, I'm going to wait to swap it out--thought long and hard about other phones and this is seriously the best phone on the market for me right now, so i'll swap it when I can.
  • Nothing will happen, Samsung has set up swaps to other devices until new stock comes in. If you keep you note 7 you are taking your chances and Samsung won't be responsible.
  • Agreed, swapped mine yesterday.
  • Well label me stupid. I'm typing on mine right now. I don't think I'm smarter than the experts. When they have the straight swap I'll do it but I don't see the reason to swap to a phone that I don't like.
  • +1
    Same here. I know how my current Note 7 looks all around. When I do the swap, I will look at every inch to make sure there are no flaws in the replacement. Only then will I make the transaction.
  • Because you could burn your house down and making the choice not to return or swap puts the fault on you, not Samsung.
  • Sooooo of the Note 7s that have exploded, does anyone know if they have blown up while charging or not charging? Some forums and comments on these stories are talking about the phone spontaneously combusting, like while the phone is not charging. I thought the phones were only exploding while charging. Am I wrong?
  • Last night on the news they reported that one exploded in a man's pocket and caught his leg on fire. So I guess both.
  • What news was that? Do you have a link for the story?
  • It was on Wichita Falls Texas KFDX.
  • Thanks I'll see if I can find the story!
  • Searched but could not find this story.
  • Lolol
  • I am wondering this as well. If they are spontaneously combusting. That is considerably more dangerous. ie when its in your pocket!!!??!!
  • Worse if it was in a Gear VR oh....no....
  • I had not considered that!!
  • And the other thing that confuses me, I've read that china has different note 7 batteries, but the only report I've seen is of a Chinese guy with his blown up phone... so why aren't the Chinese note 7s under recall?
  • Well the Chinese version wasn't released until 9/2. I haven't heard a person in China had a phone blow up.
  • I was told by att and Samsung that only when charging. Att even supported the rumor that it was related to third party chargers and the battery chip in the phone. The chip can't stop charging the phoned you use other chargers.
  • I can see that third party chargers and cables being at fault. Isn't that why Amazon pulled all USB-C cables from their site that weren't certified with the USB-C standards, causing overcharged batteries and risk of fire. Just hope the replacements have no issues...
  • It's not third party chargers/cables. http://www.gizmodo.com.au/2016/09/this-might-be-the-first-samsung-galaxy... The one in this article says it was official charger and cables.
  • I get what they are saying to a point...while I don't think you should take a chance on burning your house down; I think part of the concern is that this mass bulk production over a short time line because they are concerned about getting them back on the market may lead to a product that has far worse concerns than your battery. I think they are worried that passing the company's quality control or inspection will simply be bypassed because they will be more concerned with getting the phones back on the market. It seems from some things that I've read (I don't know if it's true or not) that they may have been aware of a possible issue before release. Besides that they aren't going through the proper chain now to ensure that the problem is repaired as it should be. Something with the United States that deals with recalls (sorry I would have to look it up again). So using transferring your stuff to another phone is a crappy excuse, it takes time but your life is more valuable. On the other hand I do understand they are worried that they are worried about the quality not being the same outside of the battery. I had a note 1 and a note 3 prior to purchasing the note 7 and love the note phones but I don't think Samsung did this out of kindness, they did it to prevent lawsuits. Look at thier flat screen TV's. Prior to the issues with those without resolve I was an avid Samsung person but after seeing that they continue to make televisions with the same issues and not stand behind thier products as you can read on the multiple reviews it's made me wonder about them. So far however Samsung note has been one of the best phones. I hope the 7 doesn't change my mind.
  • That sounds like conjecture and fear mongering (by the people that originally said those things, not you specifically). Everyone needs to get over whatever their issue is and get their phones replaced.
  • I, personally do plan on replacing my phone. I'm definitely note keeping a phone that may burn my house, me or anything up in it. I was just saying that I understood that some people may be concerned that these other phones may be thrown together. No, I'm not saying you didn't get that. I'm just clarifying that.
  • They have had the parts made for a very long time. There is no rush, they make thousands at a time.
  • I agree with you, but I don't think these updated units will be put in a week or two. I think we are looking at a month or two before direct swap can even be considered. Samsung cannot afford to have additional issues with this device.
  • And these same people talking about how they're not going to be swap their phone will be the first ones lawyering up if something happens because the phone explodes.
  • Why would anyone sue samsung when it's there decision to hold on to the phone till they release a new batch of note7 it's not like we are going to keep it for 2 yrs
  • Why wouldn't they? By communicating the idea of "Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available?" That communicates that it is not necessarily a serious issue..
  • Too bad that Samsung was smart enough to do a voluntary recall. If you don't swap, you are taking full responsibility for your house burning down etc.
  • it would be better if the did an official recall like Consumer Reports is saying making it illegal for retailers to still sell the phone “Consumer Reports shoppers checked multiple retailers Friday morning, and found the phone for sale at some of them,” it explains. “If Samsung was initiating the recall process, its first step would be to immediately report any issues to the CPSC.” The Consumer Product Safety Act states that a product can be recalled if it “contains a defect which could create a substantial product hazard,” or “creates an unreasonable risk of serious injury or death.” The Galaxy Note 7 could qualify for both of these things.
  • Maybe the retailers are lagging behind? In Australia they've been recalled. When I went to check with my telco (Vodafone) I had a quick browse through their shop, Telstra's and Optus' and all three had pulled the Note7 from display completely. Telstra still had signs up but had removed all handsets. The other two had even removed signage.
  • I was a little surprised when my wife asked me about the recall a little bit ago, because phones are generally not on her radar at all. I'm going to turn mine in, but I'm not in any kind of hurry. I might actually use this time to try out the HTC 10. I always wanted to get one but it wasn't available in store to try out. Or I might wait and see what happens with the V20 next week, or the new iPhone. Or maybe I'll just get a new Note 7 lol.
  • I hear ya, after returning mine I am waiting to see what comes with those phones. If I don't like what I see, I will go with Motorola.
  • I'm going to return it but I can't be without a phone for 2+ weeks... when can we sign up for the replacement?
  • through your cell phone carrier...
  • They will give you a device of your choice until the replacements are available.
  • I got an email from tmobile and this is what it says T-Mobile
    Dear Customer, Samsung notified us today that they are recalling the Galaxy Note7 due to a battery safety concern. There have been 35 cases reported globally as of September 1st. Samsung has communicated to us that they will have replacement Note7 devices that should be available in the next 2-4 weeks. As our customer, your safety is our number one priority. We're making it easy for you to return and exchange your Galaxy Note7, free of charge. You have options:
    1. Sign up and we’ll let you know when the new Samsung Galaxy Note7 is available
    2. Switch to a new device
    3. Return phone for a full refund
    Please click here for more info. Sincerely, Your T-Mobile Team
    This is an automated e-mail. Please do not reply.
    If you have questions regarding your order or T‑Mobile service, please visit my.t‑mobile.com.
  • exactly - I signed up for a replacement. Until then, yes I will take my chances.
  • When I can get a phone right away AND IT'S A NEW PHONE I'll definitely exchange it.
  • If we had removable batteries the recall would have been quicker, much simpler, and much more efficient.
  • Sad to say but Removable batteries are almost dead. Get over it already.
  • Hate to break it to you but as long as we have other companies still putting removable batteries in and crap like this happening. They're not going anywhere. People said the same thing about sd cards and look at how fast Samsung brought them back. Don't be surprised to see next year's galaxy phones with removable batteries after this.
  • Worst argument ever. A removable battery wouldn't change the fact they still have a battery issue, and a recall. Just stop. Also next year expect again a battery you can't remove.
  • Umm... Yes it would. Instead of this ridiculous recall you're seeing now Samsung could have just easily sent out replacement batteries. Expect to to see a return to removables.. and it's a good thing.
  • If there were replaceable batteries, they would have notified you/us of an issue and informed that a replacement battery has already been mailed or will be mailed out immediately and to please return your original battery to your local carrier. This would have cost them nothing compared to what it is now for a whole phone. That being said, all of these original phones will have the batteries replaced once Samsung has them back and resold over the next year and they'll make most of their money back. Again, thanks for 'owning it' Samsung!
  • Reason why I won't exchange until the new phones come is....AT&T sucks, as I am over my 14 day full refund policy, I was given a few choices: 1. Exchange for only a S7/S7 Edge and if the new note is not out within 14 days of exchange, they will not allow me to get the note 7 again under an exchange policy. Will have to pay full non upgrade fee..
    2. Hold on to it until the new batches come out but they will not take names and their store was told it could be 2-4 weeks until the new ones come So for now I do have a 6p, but if I did not have a backup phone I definitely would not exchange the phone until the new batches come in (and take the risk just to make sure i get a new note and not get stuck with a phone I do not want due to att policy). Such a messed up policy they have compared to T-Mobile. Att is looking out for their pockets instead of keeping customers happy due to reasons not caused by the customers. Thanks y'all!
  • I just read this on the AT&T website: http://about.att.com/story/att_statement_on_exchanges_for_the_samsung_ga... Important Information for AT&T Customers with Samsung Note7 Samsung has notified us that they have identified a battery cell issue in certain Galaxy Note7s. They have asked all retailers, including AT&T, to stop selling the device. They are investigating if the issue could lead to potential safety concerns. Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note7 for a new device. Customers with a Note7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, Galaxy Note7 or any other smartphone, and may also return any Note7 accessories. If a customer chooses another Samsung device, he or she will receive a bill credit of $25 per device. Customers will be also able to exchange that interim device for a new Note 7 in the future. That process will be shared as soon as it is available. Visit www.att.com/note7 for more information.
  • What att is telling you is incorrect. You can swap for the s7 or S7 edge and then swap it out when the note 7 is available. That said ATT really messed up my return today so anything might happen when you go to swap your S7 "loaner", which is why I chose to return it and move along to another carrier.
  • I went to the ATT store to try to exchange mine, and I had two different employees tell me that if I traded "down" for an S7 or S7 Edge, that I was not going to be able to trade it back in when the Note 7 became available. That Samsung would notify me when I could trade for a Note 7, and I would be doing it directly with Samsung. I pulled up the FAQ page on ATT's site, where it said I would be able to trade it back in, and was told that that was going to be with Samsung. I was also repeatedly told how unlikely it was that there was anything wrong with most of the phones.
  • Verizon Corporate Store in Florida staff member pulled out his Note 7 and said, "i'm keeping mine...give it a couple days or weeks. Samsung will identify the exact range of faulty devices and the recall will become limited."
  • Link to where it says you can return the S7E?
  • att.com/note7 has the information. A direct quote from the page: "Customers will also be able to exchange that interim device for a new Note7 in the future. That process will be shared as soon as it is available." I'm only talking about ATT. Don't know how other carriers are handling it. I'm going to try again today at the ATT store where I preordered my phone. I'm hoping not to get the same runaround.
  • More incorrect att crap. They don't have a clue what they are doing. I had to get corporate involved to get it sorted. The stores don't want to process returns etc. because they have inventory metrics that affect their bottom line and bonuses.
  • Why would anyone not swap out to a new phone is beyond me.
  • Perhaps Carriers don't honor agreements and tend to change their minds regarding policy. One minute they tell you one thing when you go to the store is another. Samsung actually haven't given a specific date that it might be releasing the new batch. All you know you might end up stuck with a lousy Phone that you won't be happy with and an excuse that sorry is the only thing we can offer right now. Companies tend to change their minds regarding releases sometimes cancelling all together. That's why a lot of customers like myself rather wait until the new Note 7 release is out. If they cancel the release. I wait for iPhone and try it out.
  • Samsung said within two weeks and people are talking about never switching their phone out, which is what this discussion really is about.
  • Att says 4 weeks before new inventory is available. Gotta love this nonsense. I don't think we will see new note 7s for at least a month.
  • Many of us traded up and sent in our existing phones or sent them to ebay heaven. Most comments I've read have been people keeping their GN7 until new stock is available. But, to those folks who are considering NOT exchanging - in a couple of years, if you choose to upgrade and try to sell your GN7, teh very first question is going to be - "Did you exchange your original for the fixed battery replacement?" BTW - my local AT&T corporate store said I could: (1) wait for new stock and make a direct exchange (don't know how long that will be); (2) exchange for any other Samsung phone, and exchange for Note 7 when they come in; (3) exchange for any non-Samsung phone (no trade up for Note 7); or (4) get full refund.
  • I tried to upgrade at the corporate ATT store where I pre-ordered my phone and was told I would not be able to trade in the replacement when the Note 7 was back in stock. That I was NOT getting an interim phone. Not sure what else I can do. I tried calling ATT customer support and the person I talked to said the store had to do what the website said because if they didn't, they were bad. I said thank you and hung up.
  • I mean if they don't do it just ask who their district or regional vp is and their phone number to straighten it out.
  • Your mistake was saying thank you and hanging up. Threaten to move carriers, I had corporate CS chewing out the corporate store manager for pulling this ***** with me today. I even got an apology from the store manager.
  • If after 2 years the unit performed with no issue there is a great chance that the unit was not affected at all
  • Um...no one has had a unit for two years...?
  • I wonder if I can return mine to a Verizon corporate store even though I bought it online? I'll just return mine and go back to my iPhone until this gets sorted out.
  • Yea you can
  • I'm going to trade mine in, but I'm not trading mine in for a edge or edge plus or whatever ATT gives me. When the Note 7's come in, I'll exchange it then. ATT's chat line said last night they had no idea when the new phones will be in and therefore I should change it to an intermediate step -- I disagreed.
  • Which is fine just realize that you are now at fault if you have a fire.
  • I am surprised to hear such devastating news about the Note 7. But hey I guess its the nature of the game. Well at least the company is doing the right thing by having the recall.
  • Right thing wrong process relying on carriers that don't want to deal with returns or swaps.
  • Samsung is being great . They made a consciousness decision to replace every phone sold. That says a lot about the company's integrity. I have heard nothing but good and then some who want more....like price discount. Freebies.. this isn't their fault. I have no tolerance for.pellets who try to get more. Being in retail management I see it alot.
    I am thankful to Samsung. I will continue supporting them. Love their products. This doesn't change that for me whatsoever
  • I have the note 7...not impressed. I might actually get the v20 if this drags out long enough.
  • I wish I could say the same thing about the V20.
  • I'm definitely exchanging for the v20. This was a nice experiment going back to the note lol
  • I'm actually In a pretty crappy situation. I live in the US and Ipurchased my (unlocked dual sim version) Note 7 while I was on a business trip in Dubai from a Samsung store there. All attempts to get help from Samsung USA have pushed me to contact Samsung UAE about the recall... Samsung UAE has basically said "we will contact you when we plan to start the recall process.." Not dates, no further information. Not feeling super confident right now.
  • Yeah it's sweet to get international versions of smartphones until you need any warranty or support then you're almost on your own.
  • VERY WELL WRITTEN ARTICLE!!! THANKS JERRY!
  • THIS. So much THIS! I seriously don't understand why some people absolutely refuse to get their unit exchanged when they have an opportunity to. Look, I don't care if your phone is "fine" or "doesn't overheat" or that "only first-party chargers will be used". Your phone, like others out there, is part of the recall. Don't try to assume how serious it is and don't play the stats game to see whether your device actually is affected. It's a safety-related recall, so I wouldn't mess around with this sort of stuff. If you have a spare phone lying around, I would highly suggest using that while powering down the Note7 and putting it in its box until the replacements come. Or if your carrier offers it, use a loaner for a bit. Look, I know it's inconvenient and not pleasant to go through this. But understand what's at stake here.
  • I stopped by my local T-Mobile store earlier and talked to the reps there. Two of them will be doing the same thing I'm doing.... hanging on until the new units arrive and swap for a shiny new Note. Same color and everything.
  • A person would have to be nuts NOT to turn in their Note 7. It's a fricking time bomb just waiting to blow. Seriously
  • And all of you are paranoid about it
  • The people that made the device said there is a problem. The people that made the device want all, not some, of the phones off the market to exchange. The people that are in the business of selling phones not exchanging phones, said this. Their words and actions more importantly, are very, very clear. Taking Samsung at their word that all phones need to be returned is not paranoid, it is prudent.
  • I wonder what an insurance Co would say if 3 months from now you had an event with your note 7 and could not prove you had exchanged as requested by the manufacturer recall notice...
  • The instructions from Samsung haven't been that explicit. They've merely said they're doing a voluntary recall and haven't advised customers to not use their phone etc.
  • A voluntary recall doesn't speak about the consumer, but the company. A voluntary recall is one the company decided to do and not one a government put into effect. The instructions from Samsung were very explicit, they are replacing all Notes. That is simple and extremely clear.
  • They would not cover you and you couldn't sue Samsung because you made the choice not to take the swap. This is ridiculous. The odds maybe that most won't catch fire, but Samsungs response was far from being a good company. They have effectively covered their $:$;!() with the recall. If you choose not to swap or return you become legally responsible of the phone causes damage or bodily harm.
  • Rumours has it that the new models will be lower clocked versions of same or similar cpu. Do not exchange your note 7 for some cheap Chinese model. Even my mom says it is a trick for Samsung to bring back to themselves better models and send people cheap plastic and she knows nothing about technology.
  • They're rumors. I wouldn't think they'd do that. It's going to be the same as the earlier batches, just with a better battery (in terms of quality) and likely also has better QC throughout.
  • There will be no design changes. The parts were made long ago. This is factory manufacturing, it is how it works everywhere, with every product. Lines are set up for specific products and you don't change those without a very necessary design change being needed. Rumors are I'm getting $1 billion cash delivered to my house today also.
  • Garbage. They don't even know when the new units will be available.
  • what a load of uninformed rubbish
  • I bought att note7 on swappa dot com, I'm not att customer. I using the phone on cricket. can I go att store and get a replacement?
  • Doubt it. You'll have to contact Samsung directly I'd imagine
  • Yikes, I bought mine over the phone with att corporate and had a huge mess of a fight with a corporate store over the return. Good luck.
  • I guess there off to an explosive start. Really burning off the shelves
  • Should have stopped at the first line, the second not so funny.
  • This article didn't convince me. I mean, I'll exchange it when they become available or whatever, but I didn't see the need to recall all the world's Note7s because they've perhaps identified 30 or so they have had issues with batteries causing fires. Every year Samsung makes a new phone, there are reports of explosions and some catching fire. I didn't think twice about them other than the fact that the issues were user error and if they weren't, they'd get their devices replaced under warranty. If they've sold so many, I don't know--I think it's unlikely it'll turn into a recallable issue, in my honest opinion, based on the number that have exploded or caught fire.
  • Dumb
  • Even if your logic is correct... Why not just get a new phone, even if there's only one in a billion chance it will happen to your phone. Also consider the resale value down the road. People will find a way to identify these first batches as the #NoteGate batches and yours will be worth considerably less. No brainer man. Just get a BRAND NEW phone. :)
  • I dont care about the resale value. I keep my phones at least 2 years and by that time they are worth nothing.....My phones charges well and does not get hot...so why should I worry. This is a control quality issue by the manufacturer of the batteries, that does not mean that all phones are bad.
  • Just don't resell it later because you will be liable if it does catch fire or explode, not Samsung.
  • I wish phone recalls were like car recalls. I get their two different industries with different regulations. So do carriers or Samsung actively personally notify each Note 7 users of the recall? Of not, they should.
  • T-mobile is. They have my email address on file and know that I recently bought a Note 7, so I got an email the other day.
  • So any confirmed US version Note 7s exploding?
  • I haven't heard of any. I drained my battery to 4% and used an app to monitor the battery while fast charging. Slight warm is all I got.
  • What if when Samsung gets all the US version back and find out the US versions were actually just fine lol
  • That's an interesting point. If it's only a certain battery that's prone to blowing up, why didn't they implement a means to check if your phone is affected against its serial number. Car manufacturers do so when they recall vehicles.
  • http://boston.cbslocal.com/2016/09/04/samsung-galaxy-note-7-recall-phone... probably a US version
  • I didn't get a yellow and white USB-C cable like the one he was using...
  • That's not even a note 7 looks like an s6 active
  • If that was a note 7, then that is a thick case. Besides, he was using the Samsung charger with a cheap cable.
    #Idiot
  • Confirmed, thats the older at&t active.
  • I think everyone will swap their phone. What's delaying this is either the lack of replacements or lack of alternatives (at least until the new Nexuses or V20 show up).
  • Right, cause Nexus and LG sell so much.
  • I don't see how that's relevant.
  • If Samsung listened their customers the Note 7 would have a removeable battery. Send each user replacement battery - problem solved. Now it's time to shine for LG - V20 !
  • Then it won't be waterproof
  • Some long time customers are fine with the sealed battery, I'm one of them.
  • No that doesn't solve the problem you are still having batteries exploding. Also doing so you you lose the way they have gone about with the water and dust resistance rating. Thanks for playing. If the removable battery means so much by an LG phone. I hear they are great.
  • Eh, I don't think the number of people who want a removable battery is that significant. I see Galaxy S4s, S5s, Note 3s and Note 4s hooked up to battery banks. Regular people just don't seem to care whether a battery is removable or not. Like it or not, a removable battery is more of a power-user thing.
  • So far Verizon and Samsung don't seem to have gotten their heads together on how this recall is going to work. Until Samsung sends me an advanced replacement, OR Verizon allows me to walk into their store with my SILVER Note 7 and walk out with a BRAND NEW, NOT REFURBISHED, SILVER Note 7, I'm holding tight. Until that happens, if they want my phone, they'll have to pry it from my burnt, dead hands.
  • I agree! I'm a Verizon customer also and I think we are getting a raw deal. We bought a phone unknowingly to us with a defect and now they are giving me only until the end of this month to return it. She also told me the new replacements more than likely will not be in by that time. You watch, even if I wait and return it I will still end up having to fork over more money for something. Not fair!
  • I am also a Verizon customer and they aren't making this easy. Instead of giving those of us who already own the Note 7 a replacement until we can do an in-store priority swap or wait on Samsung, I was told I could either return my N7 for an GS7 or give them my Note 7 and wait (with no replacement), who knows how long, for another one. One of the CSR at Verizon also brushed the reports off saying the incidents happened due to 3rd-party chargers and it was a very small number and that "everything will be fine if you use the stock charger". So it's not about the customers not being smart and refusing to exchange the phone, it's about the carriers handling this situation poorly and making it difficult to do so.
  • Actually it is about limiting liability. If you don't swap or return when given the opportunity by the manufacturer and carrier, then you are taking sole responsibility for what happens. We are all adults and can make such decisions for ourselvesl. I just want people to realize that we are thinking about this incorrectly. It is not Samsung being nice or helpful, it is Samsung limiting liability into advent your phone blows up, kills you, or sets your property on fire. And I totally agree with you about the carriers, my day long experience with ATT today was enough to make Jesus drink.
  • Exactly!
  • Agree with everything in Jerry's article except Samsung apparently has actually little influence on the carrier and retailer CSR's interfacing with the Note 7 customers. They are all over the map and not even complying with their own (carrier/retailer) published policies. Users should just have to deal with their carriers (not the retailers) on this one. It is not happening and is therefore becoming a giant dumpster fire (literally). Contrary to the article's statement, it defintely has not been "painless as possible" despite Samsung's best intentions. That has to be fixed because it is undoubtedly discouraging some users from exchanging their phones - big problem.
  • Even if your logic is correct... Why not just get a new phone, even if there's only one in a billion chance it will happen to your phone. Also consider the resale value down the road. People will find a way to identify these first batches as the #NoteGate batches and yours will be worth considerably less. No brainer man. Just get a BRAND NEW phone. :)
  • I thought about what phone to replace my s5 with for 6 months, apart from the v20 the Note 7 was the best choice for me. The phone is great ill swap it for another one when the recall gets organised by Vodafone my provider in Australia. Its a beast of a phone ill stick with it
  • Think about all those phones that could be on EBay from those fools not swapping out their Note 7. They are not only endangering themselves, but everybody around them and future owners. Imagine if that non-swapped phone eas the cause of a hotel burning down, or train/plane on fire....not cool folks. Turn it in and stop thinking about yourself.
  • Gadget insurance is unlikely to cover for damage to a phone with a known defect, and home insurance would be dodgy too if an exploding device caused damage to property. Not to mention that a person could be injured. Anyone not getting a replacement is stupid
  • Bleeding edge, is.
  • Is it true that refurbished models are going to be offer to customers after the exchange? People that return the device and they fix you get back is this a true statement? I read this on another blog.
  • Great article, you're right, I'll return it even though it has been an amazing device, I'll wait till March when prices sink by $100 and get a new one, trusty iPhone 6 plus, here we go again.
  • Eh, I should be good. My note7 just gets hot enough as to put 3rd degree burns on my right azzcheek when I have it in my back pocket. Nothing major.
    Oh, and also the time where I accidentally dropped an egg on the screen and it was sunny side up in a matter of 5 seconds, but that's no reason to be alarmed.
    No, I'm keeping my note7 as is, I see no reason to have it exchanged
  • Glad to get replacement. I don't want the S7 or the edge . Love my Note. Patiently waiting. Will continue loyalty to Samsung
  • Verizon store manager told me I really didn't need to return my phone unless it has gotten hot or something. Lol.
  • Told the same after 4 hour Att fiasco. Problem is if your phone does burn your house down you can't sue because it was recalled and you chose not to return or swap the phone.
  • I wish you all luck if you plan on returning the devices until later available. I experienced the most hassle laden return ever with Att over this phone. The store initially refused to process the return. When I called corporate and they called the store, the store manager lied and told corporate I bought the phone at Best Buy, I the. Had to return to the store and sit for three hours while they attempted a return. Finally done I went home to find out my old phone couldn't make calls and I was not refunded the upgrade fee I paid ($280). I called corporate and they said go back to the store. Got the phone making calls again then discovered my voice mail was turned off. Another phone call to corporate to fix this and still no refund of my upgrade feel. I will never own another Samsung device and will no longer be an att wireless customer. Hassle free my $;?;&:!;)(&4.
  • Samsung won't feel the loss. Good luck on your next flagship device. I'm patiently waiting on Google to see what they plan on bringing to the table.
  • I went to BB after I was emotionally ready to turn in my N7. 1st they told me that it was first come first serve when the new stock came in. Then the manager tells me that if I get the SG7 I'm stuck with it for 2 years. He said if I hadn't had any problems (blown up yet) I should be fine keeping it until the new batch comes in. That's all I needed to hear because I didn't want to give it up anyway. He then reinforces it by saying of the ones that blew up 0 cases were in the USA. I think they just didn't want to give up any inventory without a sale. (Shaking my index finger like the soup ****) No swap for you!
  • Like the 'Sue Notzi' says, if you don't swap or get refund......
    "No Sue For You !"
  • Agreed. The only odds-playing I'm willing to do is to wait until the replacements become available until I swap my T-Mo Note 7. (24/1000000 is pretty good odds, unless you happen to be in the 24!) I"m playing that as safe as possible by never charging unattended (quick-charge helps with that), especially overnight (a bad idea anyway), and using only manufacturer equipment.
    But seriously folks, when the companies give you the option to swap out a phone for something as serious as battery over-heating, you take them up on it.
    I got my phone directly from T-Mo. I'm hoping that they do the swap like they do Jump and send you the new unit and then let you send back to old one.
  • What I'm hearing most people say including myself is that I won't turn mine in until the new units are available.
  • So what exactly will you be giving away on the Note 7 giveaway now?
  • So this app might help ease some minds that are waiting to swapping out their phones. It's a battery temp alarm app that alerts you if your battery temp is getting higher than you want. https://www.androidcentral.com/e?link=https2F2F...
  • Nice but the issue results from a manufacturing flaw in the battery that ultimately results in an internal short circuit. Once that happens you go into a thermal runaway situation that can't be reversed by the user. The battery then catches fire or explodes probably before the app alarms and even if it alarms before the fireworks, you can't stop it. It is not clear at all from the sparse info provided by Samsung whether turning off fast charge, using only oem charging accessories, or limiting battery temp during operation or charging will prevent the issue from occurring or what specifically initiates the process.
  • I'll wait for the new batch to come in to do a straight swap. Cannot see myself with another phone besides the Note7.
  • My Note 7 is a corporate phone. Our Verizon sales rep that my only option is to return the phone. Says there's no exchange protocol for him to use.
  • I'm more than happy to swap mine out when they're available but the real question is who is going to pay to replace my Slickwrap? I highly doubt T-Mobile will reimburse me for something I didn't buy from them and I haven't seen anything stating that Samsung will be doing anything other than replacing the phone itself...
  • I am still surprised there has been no mention of the black one (ATT) ever being available from launch day at least in the Bay Area. Wonder if someone new something....
  • I intend to remain in my cozy little home astride the caldera of the Mount St. Helen volcano. What could possibly go wrong?
  • what about those blown one...samsung did any exchange for them?
  • I guess Note batteries aren't a strong suit for Sammie. My Note 5 has garbage battery performance I have to recharge it three times a day. My pal's 6s+ goes two plus days on similar usage. I may get another Android but it will never be a Samsung. I'll see what Google releases in Oct. Then I'll toss this overpriced piece of Sammie garbage in the sea.
  • I've decided to just return it. It was a nice phone while it lasted... Given its history, I'll likely be able to get a new one much cheaper within a year... Thanks Samsung...
  • The recently unveiled LG V20 looks interesting.
  • I took my Note 7 back to Verizon today I had no problem doing so, I then took the Gear Vr back to Best Buy and had no problem doing so with them. It was a pretty painless procedure... Just sad we had too... now to wait arggg so I may look at the LG V20 when it is on the shelves or the Lenovo Phab 2 Pro with Tango with it is out over the next few weeks hopefully, or at lest by then the Notes start to hit the shelves again. Though I am a little gun shy about buying another one now..... wondering how quick they had to make those to get to the shelves...... sort of patiently waiting now lol....