Source: Nick Sutrich / Android Central
What you need to know
- Some players are getting their Facebook accounts banned after being falsely identified as fake accounts.
- Banned Facebook accounts cannot be signed into, making the Oculus Quest 2 unplayable.
- Facebook says they are working on the problem, which is a temporary issue, and to contact customer service to help resolve it.
The Oculus Quest 2 is an amazing piece of hardware with some killer games, but some players seem to have run into a huge snag. It seems that some new players purchasing an Oculus Quest 2 don't yet have Facebook accounts. Upon signing up for an account and linking their existing account, Facebook's automated systems are marking these accounts as "fake identities", thus banning them in the process. But it's not just that players are unable to join multiplayer sessions or purchase content from the Oculus Store — they're not able to use their shiny new Quest 2 at all.
Right now, Facebook is directing all affected customers to their customer support portal to submit a support ticket and have a human deal with the issue. If you're one of the affected folks, be sure to get that ticket submitted ASAP to get your issue addressed. Official Facebook response on the issue points to this being a temporary error in its system rather than an orchestrated effort to shut out some users. We've been in communication with Facebook on this issue and will continue to provide updates as they become available.
Because of the way Facebook designed the latest Oculus software, players have to log in with a Facebook account before being able to play on the Oculus Quest or Quest 2. If you can't log in, you can't use the Quest; it's as simple as that. While this is a big enough problem in and of itself for brand new players, existing players with Oculus accounts are finding themselves unable to access games and apps they bought in the past, even if they've been Oculus customers for years.
While Facebook's customer service team seems to be able to handle some of the requests with a quick resolution, other customers are still facing lockouts and are stuck with what they describe as a "paperweight" instead of a usable Oculus Quest 2. One reader we've been in contact with had his account flagged after running into a scammer on the Facebook marketplace. Other readers have said their accounts were flagged, most likely, due to the fact that they didn't have a Facebook account before getting an Oculus Quest 2. Hopefully, for all Oculus players, Facebook will be able to resolve these issues soon and provide all customers with a working resolution (and a working account).
Crank it up a notch
Oculus Quest 2 Elite Strap
Easy adjustment, more comfort
The Quest 2 Elite Strap replaces the standard strap that ships with the headset. It's more ergonomic, easier to adjust, and has headphone built-in.
We may earn a commission for purchases using our links. Learn more.
Carmack talks the future of Quest 2, new headsets, Quest 1 support and more
John Carmack, CTO of Oculus, sat down with VP Facebook Reality Labs Andrew Bosworth (Boz) and answered a few questions taken via Twitter Spaces, talking about the future of the Oculus Quest platform.
You should now be able to re-add your American Express cards to Google Pay
Google Pay users have been reporting that their American Express cards have been unexpectedly removed from their accounts. The problem should now be resolved.
Google Pixel Buds A will reportedly lose some features to keep costs down
Google is expected to launch the cheaper Pixel Buds A next month, although a few features are reportedly getting the boot.
Here are all the games you can play on Oculus Quest and Quest 2
The Oculus Quest and Oculus Quest 2 have over 200 games and apps that both can play with some enhancements for the Quest 2 versions, and any Quest purchases transfer over to your new headset. Here are all Oculus Quest games currently available for both headsets, plus any announced and upcoming titles coming soon.