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Despite Ofcom's rulings, O2 requires an agreement in line with inflation

Just yesterday we heard about a new Ofcom ruling that says mobile customers hit with mid-term price hikes should be allowed to leave their contracts. Today, we're hearing that O2 UK will be requiring new customers to agree to such a thing as part of their contract. 

OK, so it's not totally underhanded and greedy, since any increases are to be in line with inflation. But instead of leaving us with the possibility of price increases we could ignore, it now leaves us accepting price increases as part of our contracts. Be it O2 or any of the others, the best thing you can do? Read your contract in full before you sign it. And if you don't like it, walk away. 

Source: O2 via Engadget

There are 35 comments

Gekko says:

ha! now where are all of you Brits who were telling us how bad we have it in the US with our carriers?

Rage06 says:

We've still got Vodafone, Orange/Tmobile aka EE, 3 and other smaller ones. All's not lost yet :)

nugentleman says:

Exactly, don't go with O2!

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paulw3 says:

But they'll follow suite. So no choice.

Posted via my Motorola Startac

This doesn't change that. We (U.S.) still have it bad.



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jimrebello says:

Try being in Canada...

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kalo88 says:

And yet in every other respect you have it better so don't worry. Moto x as example, $612 here...basically whatever you pay in dollars just replace the $ for a £ and leave the numbers the same...thats how much we get ripped off

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So, you're going to use one handset, as the basis for your argument? Ok.

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Alex Zapata says:

Still better than Mexico.

This should be illegal.

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Jay Holm says:

Should be interesting to see how customers respond to this.

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DWR_31 says:

The carrier wants to raise prices. The carrier can't raise the price of customers already on contract without giving them the option to leave. But, any new customers can't get a contract unless they agree to this.

Sounds like Verizon's unlimited data plan upgrade policy to me.

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(ZeroLemon 7000mah battery)

yankeesusa says:

Maybe they need the uncarrier! he he

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Jay Holm says:


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NoNexus says:

I get the joke, but they already have t mobile...

dietrichmd says:

It is my understanding that under British law, you cannot sign away a right given to you by law, thus as soon as they put that in you could claim breach on the grounds that it attempts to circumvent the law.

Could someone over there reply?

The Ofcom ruling isn't law as such. Ofcom is the industry watchdog, but it's guidelines are now that carriers can't hit consumers with mid-term price rises and not allow them to leave. I think O2 can get away with it because they're claiming only to increase with inflation, which hits everyone. 

Chewie01 says:

The solution to this is simple. Buy a Nexus and go contract free. Which is a win - win in my book.

Mo ZedEl says:


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What did I say on the other article. All they have to do is put in the contact that prices can rise.
Just over midway through the day and there airway doing it.

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p51d007 says:

Oh goodie! Can't wait til the deathstar (at&t) and Verizon get into this.
I'm just glad we still have mvno's like straight talk.



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Daf L says:

All UK contracts have always had this clause that is how they were able to increase the prices mid-term in the first place. Ofcom started to look into it due to this, so I don't understand.

Maybe they have just made it more prominent?

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gillsfankev says:

Ofcom made a ruling that you can't do this.

O2-UK have decided that if you wish to follow Ofcoms' directive you can jolly well join another network.

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ACADM says:

I hope people do just that.

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Fwoshie says:

O2 are bandits

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nyc_rock says:

Another lesson into the unintended consequences of govt intervention in the name of good intentions. Instead of possibly getting an increase due to inflation, now you are guaranteed and increase. Nice!

NoNexus says:

someone from across the way can correct me if I am wrong, but I am guessing that it wasn't a "possibility" of an increase that triggered the actions in the first place. THe carriers did it and pissed people off. So either way an increase was Guaranteed.

This is just O2 being upfront about it.

PS it wasnt government intervention as someone pointed out, it was a consumer organization.

nyc_rock says:

Consumer organizations have the authority to mandate policy for private business? Not sure I believe that.

nyc_rock says:

paul alibone says:

Goodbye O2

ACADM says:

I hope people give some of the smaller networks a serious look. I've been a Nexus owner on giffgaff since late 2012, and I'm never going back to a major network on a long term contract.

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K White1 says:


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CoachTaff says:

I think Ofcom should go a little further and stipulate that the price increase get out clause can not be put in the T&Cs That's the only way it's going to work. If not then it actually makes a mockery of the ruling!!!

Twitter: @CoachTaff

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