O2 UK

Third widespread outage in 18 months for the UK carrier

British mobile network O2 is experiencing a major service disruption this evening, with users on Twitter reporting trouble using the operator's voice and data network.

We've confirmed that O2 seems to be experiencing issues using a SIM of our own — for us, the data network was dead, while texts and calls were working. Other O2 subscribers are tweeting about more widespread problems, however. The network's official Twitter account is offering its apologies to affected customers, and the O2 service status page confirms an "intermittent issue," which it says its engineers are monitoring.

It's the third high-profile network disruption for O2 in the past 18 months. In July 2012 users experienced up to 24 hours of downtime due to a software error, which resulted in compensation being offered to customers. A similar issue emerged last October, affecting some 10 percent of subscribers.

If you're on O2 in the UK and have been affected by the outage, shout out in the comments. 

More: @O2_UK, O2 service status

 
There are 19 comments

snowdroid83 says:

No problems in London

Posted from the ONE

exilis says:

Were O2 not supposed to be the test network for the emergency broadcast announcements? The trial in Glasgow was due to start this afternoon. If it's not related, its quite unfortunate timing!

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novahob says:

Voice and texts working but data isn't :-(

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NoNexus says:

They still have better data speeds than T Mobile.

Your milage may vary of course :-)

Posted via your wifes, girlfriends phone

No data in Leeds :(

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chrisjcks says:

My dad's Giffgaff which runs on the O2 network has been down all day!

smileman says:

likewise

im one of the unlucky o2 customers along the south coast with no service at all just a phone that looks good and does nothing

beck_is_back says:

It's OK in T.Wells

ACADM says:

I'm on giffgaff and have had no issues here out in the sticks. ;)

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BenC92 says:

3G is down in Ellesmere Port (Cheshire)

some issues with 2G calls for some o2 customers (not me)

texts also seem to be affected to a minor degree

South coast here. For a week been taking 2 hours for sms to arrive and data network down or weak all the time. I believe O2 and Tesco use the same infrastructure but having no probs on my backup Tesco S3.

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batman458 says:

Haven't been able to text or use mobile data today on giffgaff (part of O2) in south east London

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Julie Drake1 says:

Well I'd noticed a loss of connection on and off for 2 days but I have suffered with o2 since getting my HTC one x+ . I have to check voice mail several times a day in case I have missed a call. Given up trying to get help from o2, they just say use an app and receive calls on another device which drains the battery. Didn't have connection problems with old Nokia 5800.

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novahob says:

My data seems to be back up just now, not that I need it now as on gone Wi-Fi :-)

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Sean Burns1 says:

O2 implemented new systems as well to ensure this would not happen again. Hmmmm

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daviesben33 says:

Had this and thought it was a problem with my rom so have installed stock again, waste of my time. First calls and text were fixed, then data about an hour later.

AD93 says:

No data connection displayed last night in leamington, good phone signal displayed but could not call or text, all back this morning

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I'm in the North East, Data is fine today but yesterday I had to use WiFi all day. Hope they actually sort it out this time! I am on giffgaff which uses O2's network, it's usually quite good.

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