Users of the popular phone security app Cerberus are reporting a slightly disturbing email coming from the developers today. While Cerberus assures that no passwords were compromised — they are encrypted, of course — attackers did gain access to some usernames and passwords. If you're using Cerberus, you'll want to change out your password even if you don't get a letter. The full text follows after the break.

Our Security Team recently discovered and blocked suspicious activity on Cerberus servers. The investigation found no evidence that your account was in any way accessed or compromised.

However, the attacker(s) were able to gain access to usernames and encrypted passwords for a subset of our users. No other personal data (emails, device information, etc.) has been accessed.

While the accessed passwords are encrypted, as an extra precaution we have immediately secured these accounts invalidating the current passwords.

Please create a new password by signing into your account at www.cerberusapp.com and selecting the "Forgot password?" option, or go directly here: https://www.cerberusapp.com/forgotpwd.php . Submit the form and you will receive an email with further instructions to set your new password.

After you reset the password, you can verify that no unauthorized commands have been sent to your Android device. Open Cerberus on your device, log in and select the "View Cerberus log" option at the bottom of the app settings.

We sincerely apologize for the inconvenience of having to change your password, we take security of our users very seriously and are constantly working to improve it. If you have any questions, please do not hesitate to contact Cerberus Support at support@cerberusapp.com

The Cerberus Team

There are 17 comments

bama4life916 says:

Your information is never truly safe,clouds have holes in it ...

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sylvan says:

Cerebus the Aardvark is a great comic.

B. Diddy says:

Sorry for the useless nitpicking, Jerry, but Cerberus is misspelled.

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frostbyte32 says:

At least it's consistent throughout.

I have chosen this time to stop using the service. I will now rely on device manager alone. I just wish I could delete my account

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Gottifour says:


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Veridor says:

Since I'm also a Lastpass user, not a problem. Generate a new password and move along.

Kvoth says:

I'm not a lastpass user but it's still no big deal. Effectively all they got was 90,000 user names.


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Gekko says:

I only trust U.S. firms like Lookout with security. Who are these guys? Russkies?

Yeah cos American companies are trustworthy

Posted from my 2013 nexus 7, yeah baby!

Gekko says:

it's all relative, smacked ass.

Impulses says:

Lookout's past practices have been pretty suspect and their app was never as robust as Cerberus IMO. Security breaches can happen to anyone, I'm more concerned with how companies react to them than whether they happen at all.

sicembaylor says:

Eh, their work in bringing back Commander Shepard was admirable; however, their conduct in the struggle against the Reapers was unforgivable. Will not patron.

thatguy97 says:

Ya got that the right

Sent from my Nexus 7 2013 or iPhone 5

thatguy97 says:

Good job Shepard

Sent from my Nexus 7 2013 or iPhone 5

lion7718 says:

I don't want to bitch, but you'd think a security company would have better security.

Kvoth says:

Then don't.

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