Samsung DeX review, 2018 edition: More productive, but still problematic

When Samsung DeX debuted in early 2017 it was… not great. The idea had been tried by Microsoft and Motorola before them, and it sounds good on paper: you already own a phone, so why not expand it into a desktop to be more productive?

Again, that sounds great on paper, but it's a wildly different experience when the rubber meets the road. Or in this case, when the phone meets the dock. I've been playing with DeX for the last few weeks in the ramp up to the Galaxy Note 9's announcement, so it's time to see how DeX has grown in the last year and a half.

What hasn't changed

The interface looks mostly the same as it did in Spring 2017, and that's perfectly fine. The DeX desktop interface takes a few design cues from Windows 10 and Chrome OS: there's an app list button in the lower left, a taskbar with icons for your active apps along the bottom center, and status icons and quick toggles in the lower right. You also get a proper desktop where you can place app icons, or you can pin them to the taskbar. It's not a carbon copy of Windows or Chrome, but DeX follows the same design conventions close enough to make it so anyone can start using DeX without trouble.

The interaction with apps hasn't really changed either. Apps can either be in portrait or landscape, and are the same size and layout as they would be on your phone in those orientations. It's still not a replacement for a laptop, but then again Samsung isn't selling a laptop-like dock for this.

What's better

DeX's biggest strength now comes from the hardware it ships on. The Note 9 and Galaxy S9+ come with 6GB of RAM, 2GB more than came on the Galaxy S8 that DeX launched alongside. The extra RAM is crucial to keeping the interface smooth, and keeping more apps up at once. Using DeX on my Galaxy S8 still leads to some apps force closing as I try to open more apps up, and extra RAM and newer processors make for a much better experience.

You also need a smaller monetary investment to use DeX. You still need a Galaxy flagship from the last two years, but the S8 are cheaper than ever while still being great phones. With the Note 9, you can use DeX from almost any USB-C hub — you can unofficially do this with other phones too — if you don't want to spend extra money on a DeX dock. If you do want the dock, it goes on sale regularly. As for other accessories, you still need a separate monitor, but you can use the Note 9's software keyboard or touchscreen if you don't want to pony up for desktop accessories.

Galaxy Tab S4 users have it even easier: DeX is built right into the tablet's software. You can change between the two modes at any time, even when the tablet isn't docked into its Book Cover keyboard case, but it's better with a keyboard and mouse.

What still needs work

The biggest limitation from DeX's launch is still around: the apps. These are still mobile apps, and while companies like Adobe and Microsoft have put effort into making their services great on DeX, that's definitely not true of all apps. There are other limitations too: you can only have one Google Doc, Slide or Sheet open at once, since that's what's expected of those applications on a smartphone. Chrome works well enough, including common shortcuts like Ctrl + Shift + N to open an incognito window. But there aren't any Chrome plugins or apps, so your favorite ad blocker isn't available.

This situation isn't in Samsung's control since it requires effort from app developers, but it's definitely to the detriment of the DeX experience. Samsung makes the most popular phones that run Android, so hopefully they keep investing in DeX and application developers put the work in for their apps.

Compared to other platforms

Windows and macOS have been around since dinosaurs roamed the earth, and every piece of software you may need is likely to be on either of these operating systems. Chrome OS is newer, but with a full desktop browser and Android applications that know they're on a larger screen you can do almost anything.

DeX is much more limited than any of these other platforms. Apps look and behave just they would on any other smartphone, but the app window can't be used across your entire monitor. Chrome and other browsers have their mobile interfaces, which are much more constrained than the desktop equivalents. You'll be more limited using DeX than you would another operating system.

Is DeX good enough to replace a standalone computer?

One constant since Spring 2017 is a complex question: who is DeX actually for? Laptops and desktops are common enough to be a commodity, and it makes little sense to replace a perfectly good machine with a DeX dock that will leave you less productive. For heavy mobile users, a macOS, Windows or Chrome laptop is going to worlds better than trying to find a monitor for your DeX dock.

But let's say you already do 95% of what you need to on your phone. You may already have an old desktop, monitor, keyboard and mouse that have been in your house for years. You don't really need the desktop anymore, it's just there because it's always been there. You may consider DeX because you don't use that desktop enough for your productivity to suffer from moving to DeX. The limitations listed above don't apply to you because of the way you use your computer, and that's okay.

3.5 out of 5

Or, you could be a corporation that issues Galaxy phones to your workforce. Again, a vast majority of their work is done on the go. But again, you likely have a stock of monitors, keyboards and mice. It's not that much more of an investment to set up a few DeX stations for those workers to type up longer emails and documents. If you just want a bigger screen for the things you do on your phone, DeX makes a lot of sense.

What say you?

Do you still use DeX in 2018? What's better, and what still frustrates you? Let us know down below!

23 Comments
  • wheres this linux on galaxy stuff ? been almost a year i think with no release.
  • For some reason, I am unable to upgrade Microsoft Word / Excel when docked despite the fact I have a valid Office 365 Home account with open spots left. Without being able to edit word documents, the dock has virtually no value. Has anyone figured out how to get the Microsoft apps to link to their existing 365 accounts? Uninstalling / reinstalling Word doesn't help.
  • If you are using a free version of Office that came with a prior product purchase... It will be read only in DeX because Microsoft limits the free use of Office on machines with 10.1 inches of screen or less. I guess DeX has an unlimited potential for screen size and that is why it will work in "phone mode" and not in DeX.
    I dug deep for this info a while back because I had similar issues. Hope this helps.
  • I have an Office 365 home subscription which should work on 5 machines. I'm only using it on 2 at the moment. I will likely resort to a hard reset. Thanks for your help.
  • I might get a Dex this time, idk still debating
  • It's awesome. I've had it for over a year. Be sure to download Dex MAX.
  • You think that's a better choice then the s4? I really want dex in some manner.
  • I believe that DeX is very underestimated. It's still very early on in development. Even Microsofts Contiuum was very limited when released, before windows phone was abandoned.
    Samsung is without a doubt moving in the right direction with DeX.
    The implementation of "Linux on Galaxy" will be the game changer eventually.
    Having one device to only rely on local storage is very appealing. Personally I don't like cloud services.
    A Samsung DeX laptop dock would also be a huge game changer. However, they would rather us purchase the Tab S4 for this purpose.
  • "A Samsung DeX laptop dock would also be a huge game changer. However, they would rather us purchase the Tab S4 for this purpose." Maybe. Motorola, ASUS, and Razer have all done a dock station in some fashion or form and never caught on. They just were not successful in breaking into the market. I understand Samsung is a different beef and I personal would love to see this, but I just don't see that happening.
  • Motorola and Asus had a terrible implementation of this concept. Razer has not released their laptop dock, to my knowledge. Also, none of those companies come close to the mobile market share that Samsung has.
    People want this sort of device. There have been quite a few successful indegogo campaigns on this. None have been released though.
    I think it's also another product that you may not know you want unless you see a good example.
  • Again it's a market that just is not a feasible one, even though it's a great one. People would much rather walk with two devices instead of a shell that cannot do anything outside its host. I don't disagree with you, I just don't see it being anything more than a niche product
  • I always been interested in having a phone like this but it is still too gimmicky
  • They need to have a desktop browser in it to make it truly useful. Extensions and bookmarks bar.
  • Samsung Internet automatically switches to desktop browsing when in DeX.
  • DeX works great for my use case. I use citrix VDIs and Office 365 for work. I can do a lot of work on my phone but when I get home instead of powering on my pc I can just pop my Note 8 into DeX and launch my Citrix VDI of Windows 10 and Office 365 apps with no issues and interact with the rest of my device from a bigger screen. Love DeX!
  • Hi Strikelll, with optimized Office 365 apps, can you open multiple files at once? Ie 2 or 3 Excel files on the screen?
  • Fair and balanced review. No, I don't need or want one. I chose to buy a 2016 era Samsung Tab A tablet, and love it paired with a keyboard like the Logitech K480 or a keyboard case.
  • For me, Dex has a lot of appeal if I could just make things work for my job. For personal, I just need the unofficial dex dongle I bought, a wireless keyboard and wireless mouse, and an HDMI capable screen. No longer have to worry about lugging around my laptop. For work, I still have some Windows stuff I need access to, and remote access to my laptop is crap through DeX. Chrome Remote Desktop is garbage for clicking on windows or folders because the area that it clicks on his huge (ie. want to click on File Explorer but end up clicking on something two icons over on the taskbar). Microsoft RDP has never worked for me behind the firewall in the office. If I could get access to a Windows PC just to run this one app that is made for Windows, I could make it work! But the fact that Windows can do everything without much muss or fuss, makes Dex tough to want to make work for my job. I may end up just keeping the dongle so that I can do Netflix in a hotel when on the road, but need to figure out this remote piece as it's driving me nuts!
  • My inner nerd wants it just to play around, but I probably won't anytime soon.
  • I use DeX for work and its amazing. So picture this. We use a Citrix receiver for work so I come to the office and and fire up the receiver and im in Windows, and I work. If i get a text, i minimize the receiver and i can text right away and respond to other texts or gmail or personal things too without having to keep looking at my phone. I use a logitech wirielss bluetooth mouse and keyboard so that connects and works perfectly with no lag. The only thing i need next is multi screen support and im set. This is the future for me. No more carrying my laptop. Just my phone to work.
  • "there aren't any Chrome plugins or apps, so your favorite ad blocker isn't available."
    - Or you can just use Firefox, which supports add-ons. This is really lazy blogging, guys.
  • "DeX is much more limited than any of these other platforms."
    - Wrong. DeX and Chrome OS literally use the same Android multi-window API. Any app that works in one will work in the other.
  • Which case is best for this phone