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Right-to-repair is getting closer in the US, but critics say it will harm consumers

Broken glass
Broken glass (Image credit: Daniel Bader / Android Central)

No country has been able to figure out and successfully implement a right-to-repair legislation, says the CEO and co-founder of iFixit. However, he says after a Presidential executive order and intense pressure from consumer advocates, the U.S. is in a strong position to cement right-to-repair legislation in the near future.

Last week, the Federal Trade Commission issued a policy statement committing to prioritizing aggressive action against manufacturers who impose unfair repair restrictions. The announcement came days after U.S. President Joe Biden signed an executive order that directed the FTC to do so.

In an interview, Kyle Wiens explained that the U.S. has passed right-to-repair legislation, but it only pertains to the automotive industry.

"The only reason your local mechanic exists and can get information from Ford on how to fix cars is because of existing right to repair rules," he said. "(Other) legislation would make a huge difference (in a variety of industries) and that's what we need to level the playing field."

The goal now, he says, is that a new legislation will be one that extends to technology manufacturers part of a wide range of industries including banking, tech platforms, labor markets, internet service providers, and airlines. As of now, 27 states have considered some form of legislation this year, but what these states have considered doesn't mean it will get approved immediately and turned into law.

"This is a fight that has been breaking for a long time," he said. "Manufacturers are increasingly locking people out of their products. And I think this is a pivotal movement and where technology goes in the future. Either we step in now, we say things need to stay repairable, (or) manufacturers can use new techniques at their disposal to lock people out at all or lock them into their repair ecosystem."

Right To Repair Legislation

Source: PRIG (Image credit: Source: PRIG)

The right-to-repair movement dates back to the '90s, but in 2012, Massachusetts passed a ballot initiative for cars that said if a consumer wanted to fix their own car or take it to a mechanic the manufacturer could not stop you. The manufacturer had to provide you with information, parts, and tools you needed to fix your car.

The proposed right-to-repair legislation that would extend to all technology companies refers to the ability to allow consumers to repair and modify their own technology by receiving the means to do so. This means that companies like Apple, Samsung, Microsoft, or other Big Tech companies would be required to make repair manuals available publicly and in some circumstances sell materials to fix products. A new law would then let you be able to fix the best Android devices easily.

France has a right-to-repair standard, but it's not good enough

right-to-repair-france

Source: Google (Image credit: Source: Google)

Weins notes that the default now is the path that Apple has taken, which is to "totally lock people out," and other manufacturers are copying that method.

The problem is that no country as of now has been able to adopt adequate right-to-repair legislation, Weins says, adding that while France has developed a type of standard to help consumers, it's not good enough.

Currently, France is one of the only countries that requires companies like Apple, Samsung, Microsoft, and other device manufacturers to be more transparent and provide better long-term support for their products.

France's repairability rating law requires that companies self-evaluate and declare a score, which is monitored by France's regulator. The score is compiled by companies using "detailed spreadsheets" and covers five categories that are each worth 20%: documentation, disassembly, availability of spare parts, price of spare parts, and product-specific assets.

"What France is doing is really cool and they are leading the way," Kyle Wiens says.

"What France is doing is really cool and they are leading the way," Wiens said. "There has been a study that Samsung commissioned that found that 80% of consumers were willing to buy a device that had a higher score. So that is definitely moving the needle."

Carl Szabo, vice-president and general counsel of NetChoice, an industry group whose founders include Google, Facebook, and Amazon, agreed with Wiens in an interview that there isn't any country that has properly figured out right-to-repair.

"I think the reason you haven't seen other countries calling for it is it's not a big deal for them and/or they recognize the potential consumer harm," he said.

Lawmakers need to understand how right-to-repair could harm consumers

Samsung Galaxy S21 Ultra

Source: Android Central (Image credit: Source: Android Central)

Szabo, who used to work for former Republican-led FTC Commissioner Orson Swindle, explained that while the right-to-repair initiative and potential legislation that would extend to other devices is important, lawmakers need to understand the harm that consumers could do to themselves if they try to fix their phones or have an unauthorized dealer do so.

"Let's say my dad's Samsung phone screen breaks and I go to the mall and I pay someone to fix the screen. A couple of weeks later the phone starts to glitch out. Do you blame the repair store? You could say that you'll never buy a Samsung device and it could have been no fault of Samsung's and could have been the repair store.

"(But) if it turns out it's a failure of the manufacturer, the manufacturer is going to have a pretty good defense by saying you can't prove it was my fault because they went to someone else and did this," he said.

Critics of right-to-repair say that companies are just going to deny more warranty claims because they can't prove the product wasn't meddled with.

He noted that mandated access to the supply chain is not the same discussion and that if a right-to-repair legislation is put forth then the discussion around the failure to repair something needs to be included.

Tim Bajarin, the chairman of Creative Strategies, adds to this discussion in an article in Forbes, noting that he is not opposed to the FTC "making it easier to repair smartphones or other complex tech devices."

"I am not sure it is wise to expand it to users themselves. Without clear-cut rules that define the responsibilities a do-it-yourself must adhere to, it has the potential for complications for the companies who make the products and those who try and fix their device themselves."

He writes that if someone tries to fix their own phone and it doesn't go well, the FTC needs to "spell out in detail" responses to specific questions: Who takes the responsibility to fix the device? What if it is damaged during the attempted repair? What responsibility should the device maker be charged with, if any? Will the FTC policy ruling over-ride any warranty policies a company may have in place?

How can manufacturers make up for a loss when unauthorized dealers fix products?

Verizon 5G on the Galaxy S21

Source: Hayato Huseman / Android Central (Image credit: Source: Hayato Huseman / Android Central)

Another argument that many who do not agree with the right-to-repair legislation is that manufacturers make a loss by not having consumers go directly to them to repair their products, but Wiens said in this circumstance companies should sell their intellectual property.

"Make money by selling parts. Sell the tools and reap the benefits of increased customer goodwill," he said. "(For example), Samsung should be making parts and they need to make it available at very reasonable prices. That is part of the problem, some repair shops are able to get parts from Samsung, but the prices are so high that repairs are astronomical."

And while Samsung makes it difficult to repair some of these products, Wiens noted that the company's Galaxy Buds are a perfect example of a straightforward fix.

"Samsung's Galaxy Buds have a removable battery and (it's) very straightforward and easy to replace the battery and we're thrilled by that," he said. "It's a great design and it gets good reviews and people like it. It's comfortable and it's repairable. The AirPods get a zero out of 10, while the Buds get an eight out of 10."

And while Szabo believes the right-to-repair movement is important, mandating companies to release intellectual property doesn't "match the reality of the situation."

"(iFixit) is a fantastic website. I can go there right now and figure out exactly how to repair my Samsung device. The whole website is predicated on telling people who don't have access to those manuals how to fix their devices," he said. "So the argument that there's this information gap, I don't think matches reality, especially for consumer-sided devices because of websites like iFixit because of YouTube videos, because of Reddit."

Right-to-repair legislation needs to exist to level the playing field

Cracked Nexus 5

Source: Android Central (Image credit: Source: Android Central)

Despite Szabo's reservations in making intellectual property public, Wiens still believes that in order for there to be a level playing field and that all shops can function fairly if information is made publicly.

"The situation we have right now is where there are some authorized jobs and everyone else is left in the dark. The point is a law would say, no you have to make it available and that everybody has access," he said. "The point of the law is to have a level playing field. That everyone has access to it whether they're certified or not."

Szabo disagrees and indicated that those unauthorized shops are trying to "get all the benefits of being an authorized repair shop without any of the labor or capital investment."

In January, Massachusetts updated its existing automotive right-to-repair legislation. While the FTC and the White House are determined to tackle the right-to-repair legislation, it is also drafted at the state level. Nothing can proceed until at least one state has passed a law that extends the right-to-repair legislation to all types of technology, or if the FTC tackles it first.

Shruti Shekar
Shruti Shekar

Shruti Shekar is Android Central's senior reporter and also the second Canadian on the team. She was born in India, brought up in Singapore, but now lives in Toronto and couldn't be happier. She started her journalism career as a political reporter in Ottawa, Canada's capital, and then made her foray into tech journalism at MobileSyrup and most recently at Yahoo Finance Canada. When work isn't on her mind, she loves working out, reading thrillers, watching the Raptors, and planning what she's going to eat the next day.

12 Comments
  • Apple is against it and they are strict with iOS. They don't want to make things easy. They don't want just want any tech person to repair modify or repair the iPhone because Apple only wants authorized retailers to repair it. You should be able to repair gadgets yourself just like you can repair your car yourself or take it to any mechanic and not have to take it the dealer which cost more. By repairing it to yourself, you can save money
  • And it's because of anti consumer and downright unethical companies like Apple that there's a right to repair law in the first place. I wish people would wake up to Apple's bs and stop buying their overpriced, overhyped and limited iPhones.
  • Ah yes because Apple is the only company that makes their devices a total pain to fix on your own? It's funny your beloved Samsung and Google score less than the majority of apple phones.... https://www.ifixit.com/smartphone-repairability 
  • Beno inserts his foot in his mouth every time he comments here
  • Awww because I'm not a Samsung fanboy? You live up to your username, full of vaporware in your case.
  • You know what's even funnier is tying all the hardware together so that replacing one part breaks functions within the OS
  • Some of us are mature enough to budget for life-cycle costs and not just "Most Gee-Whiz I Can Afford per Monthly Payment" up-front tech. I have far better things to do with my time that waste it on than getting authorized repair after shade tree car repair makes things worse or creates its own suite of 'issues' with especially things like water resistance certifications. I find people who promise they can do it cheaper are doing it cheaper because of far lower workmanship and parts. They're not sacrificing their profit just to "stick it to Apple Corporate", and they WILL LIE about both the quality and quantity/timeliness of their work.
  • Comparing auto companies that produce products that cost thousands of dollars to a phone where the price is usually well under 1000 is not exactly apples to apples.
  • I've got friends whose car cost them less than my phone... The amount you pay for something shouldn't dictate it's repairability. Its potential service life with versus without replacement parts should. Even with just an easily replaceable battery, a phones usable life is significantly increased.
  • I have to wonder how many people would repair phones. When I was a kid we would take watches to be repaired. The man who did them did nothing else, and had a whole set of tools designed to deal with tiny things. He could replace springs, jewels, gears, and everything else, and you had a new working watch in half an hour or less. When cheap watches started coming out, and you could get a brand new one for the cost of the repair that was the end of his business. My cooktop died under warranty. They gave me my money back, because it was not cost effective to repair or replace it. I never thought of a few thousand dollar appliance as a throw away, but it was. We shall see what the repair costs turn out to be for phones. They may well be throw-aways too, even the premium ones.
  • Right to repair could mean any warranty would be void. Why should the warranty cover shoddy repair work by third parties?
  • Or, ESPECIALLY, kack-handed dis-repair done by Futball Dad and Soccer Mom, not to mention repair authorized by "My Grandchild is a Computer Whiz" Grandparent?