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Common HTC 10 problems and how to fix them

The HTC 10 is a beautiful device that's a good size with plenty of power and lots of features. However, like all phones, it can run into problems every now and then. Here are some of the problems users have encountered most, and how to deal with them.

A pink hue on the display

Do you see pink?

The LCD displays on some HTC 10 units have a slight pink hue out of the box, especially towards the bottom on the screen. But don't worry! For most users, as the device gets broken in the pink hue goes away.

If you're still seeing it after a few weeks, and it's still bugging you, contact HTC support. You might have a digitizer from a bad batch.

SD card errors

Expand your storage, expand your phone.

The HTC 10 has a microSD card slot so that you can expand the standard 32GB of storage to something a bit more manageable. If you're having issues with the card ejecting itself suddenly, or complaining of a bad connection, there's a few things to do.

First thing to do is to turn off your phone and open the microSD tray using a SIM tray tool. If your microSD card is loose in the tray or even slightly crooked, the connection can be disrupted, causing the card to eject or corrupt. If the card is inserted properly, try reformatting it in the Settings app.

Formatting it in the phone rather than in the computer can help make sure the card works properly in your phone.

Wi-Fi connection dropping

Wi-Fi out here cutting out?

Turn it off and on again before you do anything else. No, I'm not joking. Turn Wi-Fi off and on. Turn the whole phone off and on. Still having issues? Okay, let's continue.

5 GHz signals can be weaker than 2.4 GHz signals once you get a room or two away from your router, and the HTC 10 doesn't always kick over to a stronger signal when the primary gets weak. If you're having trouble staying connected to a 5 GHz network, try to stick to 2.4 GHz ones.

Battery problems

Boost+ looks useful, but... it's not really.

This may sound counter-intuitive, but disable Boost+. App-killers are unneeded on newer versions of Android and can cause more battery drain than they prevent. You might also want to keep an eye out for apps that might be keeping your phone awake unnecessarily.

Doze can help stretch your battery further when you're not using it, and HTC's Adaptive Brightness works quite well, so turn it on so your phone can dim itself in darker environments and crank itself up when you go out into the light. If you know you're going to be away from Wi-FI networks you trust for a few hours, toggle off your Wi-Fi so it won't waste battery scanning for networks to use.

Bluetooth

Bluetooth on the 10 is a bit of a flake

Bluetooth issues are fairly common on any device, and the HTC 10 is certainly no exception. For the most common issue such as inability to pair or connect with a desired device, you should "forget it" and re-attempt to pair it. If you're still having problems, it may be with the other product. Make sure it's charged and not paired to something else before continuing to troubleshoot your phone.

Another common issue is the device randomly disconnecting from Bluetooth headphones while streaming or during calls. If it happens repeatedly, forget the pairing and re-pair the headphones with your HTC 10. If these steps fail, trying clearing the cache partition before re-pairing with the headphones, as it can help clear out any potentially corrupted files that might interfere with your Bluetooth.

If all else fails, you can contact HTC about your Bluetooth possibly being defective. My own HTC 10 is being sent for repairs to try and remedy my Bluetooth issues.

Have you run into any more problems on your HTC 10? Have you found the solutions on your own? If not, ask about them in our HTC 10 forums. If you have, share your solutions in our forums so other users can benefit from them!

Ara Wagoner was a staff writer at Android Central. She themes phones and pokes YouTube Music with a stick. When she's not writing about cases, Chromebooks, or customization, she's wandering around Walt Disney World. If you see her without headphones, RUN. You can follow her on Twitter at @arawagco.

27 Comments
  • Not 1 problem on my HTC 10, except for verizon and nougat
  • +1
  • Switching WiFi off and on usually does the trick for me. Maybe it's that 5ghz frequency issue? I'll try switching over to 2.4 tonight and see if it's more consistent.
  • My WiFi stays connected but the range is poor on this phone.... Sitting in my room my 3 year old lg3 can do videos but my 3 month old HTC 10 can't get anything... Once I move down the stairs problem fixed... My $50 used Lumia 650 has no problems getting the internet in my room ... Oh well...
  • I don't have problems with range, but speeds. Resetting WiFi solves the issue(for a while)
  • Pink Hue? Try turning off "night mode."
  • Night mode is more of an orange, but thanks for playing!
  • Roasted!
  • You're sexy
  • I don't have any of these issues on my HTC 10. I have unlocked version and its great.
  • Same Here
  • Likewise.
  • Find More
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  • What problems? None here, unlocked version on Nougat...
  • Has anyone got a file system error when checking for software updates.
  • Just got 7.0 from T-Mo, the only thing I found was the phone shortcut on my home screen said the app wasn't installed...I removed it and put it back and that fixed the problem.
  • I have non of these issues either. International unlocked version running Nougat on AT&T.
  • only one of these problems i've experienced has been the sd card... for some reason after months my card became unrecognizable I had to reformat it in on my laptop bc my phone refused to acknowledge it was in...other than that I haven't had any issue at all and actually after I set that boost + app up properly my battery life got even better or at least appeared to have gotten better... I don't think people actually give it a shot
  • After six months with no issues, just getting the SD error in the last 3 weeks. Happens several times per day then stops for several days then appears again. Tried all other "fixes" and keeps happening. I guess I'll have to try reformatting.
  • I started getting the SD card issue a few weeks ago, but I went down the route of deleting the last app I installed, which worked. Amazon Prime Video app was causing my errors.
  • Reformatting the card appears to have resolved the issue.
  • The silver HTC 10 is easily the most beautiful phone I've ever seen. If it had a great camera I would've gotten it over the Pixel. Maybe next year.
  • Uh, it does have a great camera though; I'd even argue that the front facing camera is one of the best on the market right now.
  • Phone not recognizing that I'm on WiFi. Example: When trying to backup photos with Google Photos and Wi-Fi is turned on I get a message that says "are you sure you want to backup using data." I've contacted HTC several times and there is no fix.
  • I have to delete all previously paired devices in order to connect to a different Bluetooth device. For example, if I last used my car's Bluetooth, it will connect to the car again without issue, but if I want to use my wireless earbuds I have to delete the car profile. Otherwise, items pair but won't actually connect. It's like I'm only allowed one paired item at a time, which is annoying.
  • I've quit using my HTC 10 solely because of poor bluetooth connections. It pairs with anything I want to pair it with. But it doesn't have the range or stable connection my LG V20 has. For instance, when the phone is in my pocket and I bend over with LG Tone headphones the music skips every time. I live in a manufactured home. When I have my HTC paired with the LGs or my JBL 400s, I get 10' away from my computer desk it starts cuting out. My LG phone I can go 25' from my desk before it starts cuting out. Don't get me wrong I love both phones. I prefer the HTC because of the size, but the bluetooth connection stability ruins it for me. I've never had any of the other issues in this article.
  • The only issue I have noticed recently is dropbox won't upload photos when I try to multitask. Like if I select photos to upload and then try to check my email while they upload, they will just sit there and not upload. Also this just happened: I tried updating 4 apps once by selecting update all, and then went to my home screen and noticed I didn't see them downloading in my notification bar. Then I got a Google Play error. I then hit update all again, and watched them updated. So it sounds like apps aren't running in the background properly while I multitask. Any ideas?