HTC One

Sprint today is rolling out an update for its HTC One. The changelog is short and sweet: "Fixes an issue that blocked users from being able to Update Profile/PRL." That's important for keeping a good connection. So, yeah. Good fix.

Meanwhile, we continue the lookout for the Android 4.4 KitKat update.

Source: Sprint; More: HTC One (Sprint) forums; thanks, Kyle!

 
There are 32 comments

jhilker says:

Alas, my One is currently in Houston awaiting a repair of the camera module for the low light purple tint photo issue. Guess I'll have to update when I get it back.

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Marvin-13 says:

I am seriously contemplating sending mine in! Did they charge you anything? Also how long is it supposed to take and can you please let us know if it fixed the problem? Thank you in advance if you reply.

DeusEx says:

So long as you're covered under warranty it only costs you the amount of money to ship the item to HTC.

In my experience, where I had packaged my phone for shipment at Staples to HTC via 2 day air on Sunday, shipped Monday, HTC received Wednesday, HTC shipped repaired phone Thursday, and I received my replacement phone the following Monday.

I also got Sprint to credit me the cost of sending my phone to HTC for repair so it all worked out for me.

Marvin-13 says:

Doubt sprint will credit me as well, but were they able to fix the tint issue? And how exactly do you go about shipping it to them? Do you have to contact them first or...what?

jhilker says:

Sent it overnight on Thursday, they received it Friday, and today it now shows as under repair. I'm hoping they ship out tomorrow, and I can have it back by Friday. Only cost to me was the $11 I spent to ship it. Been using a hand me down 4 year old feature phone from my daughter in the interim. It's been a long, long week!

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Marvin-13 says:

how do you go about the whole process of sending in the phone?

dhaynes says:

The Sprint guy I talked to the other day said he expected us to get Kit Kat at the end of the week so hopefully soon.

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mstrblueskys says:

I've heard similar things - but I wouldn't hold your breath.

Yea I would suspect that at the earliest KitKat for the Sprint HTC One will be at the EARLIEST end of January, but realistically sometime mid February.

Maybe AC in the interest of entertainment can sponsor a contest with a wager for who guesses the date...hint hint...

Amir47 says:

I call BS.

NoNexus says:

Never trust the guy at the store to tell you crap like that. They usually know less than we do

flychinook says:

Sadly, I agree with this. I rarely find out about new phones or plans at work. AC is my "inside source".

Jimmy Walker says:

I do believe that Sprint will be the first US carrier to receive the Kitkat update. However, I highly doubt it will be by the end of this week.

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NoNexus says:

Never mind, wrong thread...

FINALLY!!!!!!!!!!!

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If I'm out of the U.S., would I be able to download over Wi-Fi? Or would I even care of I'm using global roaming?

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w5cyc says:

That's just priceless. Concerned about my inability to update the profile and PRL coupled with some battery issues I was having, I went to Sprint just yesterday and consented to let them reset the phone, which until this update was the only fix. I've spent hours trying to get things put back together, including more than a dozen Tasker profiles that were wiped. One more day...

puch96 says:

Anyone got the update yet???

Jimmy Walker says:

No not yet, it's being rolled out in stages. It could take a few days to a week or so until it reaches all Sprint HTC One users.

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K White1 says:

No, but I've never had any issues with updating Profile/PRL, so I'm in no rush to get this bug fix. On the other hand, I'm hoping KitKat goes OTA soon.

Posted via AC App on HTC One

Kraizk says:

If you got the update on 12/18 but it was broken and then ran the official RUU from HTC you most likely dont have as many issues updating your PRL and profile (it still locks up for many and fails to establish a connection) so this update will be nice. Unfortunately it looks like Sprint jumped the gun posting patch notes as many of us knew this was coming but are yet to receive it.

Lavos13 says:

And the Changelog has been removed from the support page.

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NastyNeil says:

So, was there in fact an update or no? I have not yet seen this reported anywhere else nor anyone else post that they have received the update. I keep checking and nothing.

mfromme says:

I just received the update.

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Jimmy Walker says:

Oh okay then. It's probably released in stages like usual and hasn't reached us yet.

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NastyNeil says:

I declare shenanigans!

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NastyNeil says:

Just received update.

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Jimmy Walker says:

Same here

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I just got mine and, alas, I can finally quickly and easily update my profile and PRL again. I instant had better reception after updating..... It's been an issue for me since the last "HD Voice" update Sprint sent out.

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bumpandrun says:

Got mine today in NC. Can now update PRL.

K White1 says:

I just installed the update, although I never noticed any issues before.

Posted via AC App on HTC One

Got mine today in new orleans prl updated