Bootloop-affected LG G4 and V10 owners are suing LG in class-action lawsuit
Fortunately, bootloops are a relatively rare occurrence unless you tinker with your software... or you own an LG G4 or LG V10. Bootloops were a notorious problem for these phones and at the beginning of 2016, LG acknowledged the defect and offered repairs and replacements.
Problem is, owners are claiming they didn't work either. And now they've called in the lawyers.
In a new class-action lawsuit filed Wednesday in a California federal court, one of the LG G4-owning plaintiffs claims LG replaced his bootlooping G4 twice, and the third freezes constantly, "manifesting signs of the bootloop defect and unmerchantable." The suit also claims that LG knowlingly continued to sell the LG V10 with the bootloop defect and refused to repair LG G4s that failed outside the one-year warranty.
The suit claims both the G4 and its similarly-constructed cousin the V10 had processors which were inadequately soldered to their motherboards, causing them to fail in the heat of their regular operation, causing them to lag, freeze, overheat, randomly reboot, bootloop and eventually die.
If you didn't have your data backed up, like photos of your kids or work documents, that data was lost forever when the phone failed as well.
These onerous owners are claiming unjust enrichment, unfair trade, and breached of warranty laws, seeking not only damages and legal fees, but demanding a federal judge order a comprehensive program to repair all LG phones containing the bootloop defect and customer restitution.
Will you be joining the class action? Let us know in the comments!
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Ara Wagoner was a staff writer at Android Central. She themes phones and pokes YouTube Music with a stick. When she's not writing about cases, Chromebooks, or customization, she's wandering around Walt Disney World. If you see her without headphones, RUN. You can follow her on Twitter at @arawagco.
Thou I still looking for G6 than s8
I had s7 edge that also had a display defect and got it replaced in warranty... Even iPhone 7 plus are bursting into flames. I guess 1% defect rates in most gadgets or cars
There is nothing more rewarding than knowing that
the lawyers will soon be shopping for new 75-foot
yachts or $100,000 cars. Benefits the economy, no?
I will be happy with the $5 checks that I will receive
as a part of the settlement. Everybody wins! Oh wait...
LG is cheap for a reason.
My fiend had a LG G5. He send it back to LG 4 times before he sold it. He got another G5 ( ... yes I know :-0 )
That one quit as well. He send it back to LG twice before he sold it. Now he a has a V20 - no problems so far!
2) Please provide a phone number and email address where we can contact you.
3) What model of LG phone(s) did you purchase?
4) When did you purchase the phone(s)?
5) What are the problems you had with your LG phone(s)?
6) When did you first notice problems with your LG phone(s)?
7) Who is your cellular service carrier?
8) Did you try contacting LG’s warranty department? If so, what did they tell you?
9) Did you finance the phone, and if so, approximately how many payments are left?
10) If you still have the phone, how is it currently performing?
11) Have you had any out of pocket expenses resulting from problems with your LG Phone?
12) Did you lose any data, pictures, text messages, etc. when you had problems with your LG Phone? Send everything to one of the attorneys handling the case against LG, Simon S. Grille <email@example.com> at the law firm of Girard Gibbs (www.girardgibbs.com)
T-mobile was gracious and gave me the third G4 for free, zeroed out the remainder of what I owed ($160), and set me up with the Samsung J7. After one week, the J7 reset itself, after 4 weeks, it began indicating a security failure, and forced me to reset to factory default. Each time, it refused to recognize my Google account information, and would restart. After 3 tries, I was locked out of the phone. Only after I changed my Google password on a computer, would it let me sign in. And THAT was only after the 24 hour waiting period for resetting had passed . I'm on my second one, and it's fine so far.