HTC One X Wifi

One of the games folks like to play when a new phone comes out is "spot the defect." And in the case of the HTC One X, a small but vocal number of HOX owners have run into a particularly annoying problem with Wifi. We've known that HTC was still tweaking things on the software side, but this one seemed to involve some internal antennae connections. Squeeze a part of the phone, and your Wifi connection improves.

We alerted HTC to the XDA thread in question a couple weeks ago, and now we've finally got an officially acknowledgement from HTC Europe that something indeed is awry. Here's the statement in full.

"After investigating isolated reports of WiFi connectivity issues in the HTC One X, we have identified a fix that strengthens the area of the phone around the WiFi antennae connection points. While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future. HTC is committed to making sure every customer has a great experience and we apologize for any inconvenience this issue may have caused while we conducted a thorough investigation."

That doesn't quite answer all our questions, though. It's still unclear how widespread the issue is, whether we're talking about European phones only, and exactly what the remedial process entails. (We all love shipping phones internationally for repairs. Oy.) That said, good on HTC for doing its due diligence on this one. Let's hope for everyone's sake that the Wifi fault doesn't affect too many devices.

More: HTC One X forums

 

Reader comments

HTC acknowledges Wifi hardware issues some have on the One X

16 Comments

My brother has one without any problems. Phone is flawless. Saying that I am still buying the new and powerful Samsung Galaxy S3. This is one bad ass phone. The best thing about the Samsung phone is they are very hacker friendly.

As are HTC phones. They even give you the tools to unlock the phone so you can readily flash new roms, kernels or radios.

I smell Apple law suit... I'm sure they patented 'Method for screwing up antennae reception while holding phone'

That statement doesn't say anything about what affected users can do though, if anything... Are they even gonna bother replacing affected units? What about international buyers? This is a black eye for HTC and their new design/build quality language imo... And I say that despite the fact that I'm a big HTC fan (on my 3rd EVO now). If I had a One X and had waited months for them to identify this issue I'd be furious (in essence an antenna not being properly seated in place, casual inspection of a disassembled phone that's affected should've made it obvious).

At least they admited this time there IS an issue , unlike the Sensation fiasco

I hope HTC gives the people who got a defected ONE get a new a one .... & bunch of accessories as an appologie

Well I was part of the Beta test err I mean Launch day Evo4GLTE parade. I expected bugs, what I didn't expect was not being able to make calls. First the the POPS phone did more back flip cycling looking for signal then a Russian gymnast. Lets not even get started on the wifi connect disconnect and never seen at home. HTC is I company I have enjoyed immensely. ATM though they need to step up and fix these phone.

Wrong... I had the HTC ONE X with Rogers here in Canada and it had the same issue... I traded it for a Samsung Galaxy Note and glad I did... The Galaxy Note feels more solid and the camera works great ...

It is bad enough for HTC to take so long to finally acknowledge the wifi issue but now saying it is only Tegra 3 ones that are affected, well that is just evading the truth even more... HTC you blew it, I will never buy another product from you again.

I have the HOX and have had issues with wifi cutting out since I got it. It's an amazing phone otherwise and the battery life and data speeds are sufficient without wifi that I end up not using it (wifi), over dealing with the constant signal drops.

-HTC One X (AT&T)

I'm in South Africa and got one of the duds, returned it after just 10 days. Now I'm going to have to convince my SP to to give me a replacement from one of HTCs new batches.

Anyway, at least they have acknowledged the problem and are releasing a fixed version. You have to admit that is better than being told to buy a bumper for your phone to improve signal strength, as with my iPhone 4

HTC one has same issues. All I have to do is rest my finger on the antenna corner and the wifi is gone. Holding a large phone requires that you hold the top edges for support. It is worse horizontally. Gave the phone for repairs to HTC. It came back with the same problem and now the camera has a purple tint in low light conditions. Not fond of Iphone, and HTC seems to be a let down.