One step closer to shipping, unless your charge was declined.
HTC is now one step closer to putting Vive headsets on the faces of early adopters around the world. Users the world over are seeing the $800+ charge for the Vive hit their payment method of choice today, and that's causing a not-so-unique problem for some financial institutions. In some cases those charges are being immediately declined by fraud protection systems, and that means you're going to have to call HTC and sort it out.
Users who have had their Vive charge declined are being advised to call HTC at 888.216.4736 to sort out the miscommunication. Several users who have called already are warning that wait times are significant due to volume, but this looks like the most direct route to deal with the problem.
If you are a Vive early adopter who pre-ordered on day one, check your account and make sure you were actually charged for the equipment. Shipping is expected to start next week, and making sure HTC knows you'd still like to pay for yours is the only way to guarantee it gets to you on time.
Reader comments
HTC has started charging for Vive pre-orders, and fraud declines are happening
This is unfortunate.
Posted using my Moto Maker Moto X Pure Edition on Verizon... Unlimited Data as well...Android Central App helped as well ;)
Come on ppl these aren't gonna sell themselves (well kinda) . I need u to buy them so I can buy mine when they're more supported at a lesser price! Open those wallets!
Posted via the Android Central App
Ha! THIS ^^^
Opinion expressed from a Moto X Pure
or when there is a fire sale and get them even cheaper
fire sale on the best vr headset there is.. Right. Maybe in 3 years.
Yep
Posted from my Nexus 6/Nexus 7 2013/Surface Pro 3
I know this is not the fault of HTC but damn they have the worst luck
Posted via the Android Central App
It's really unfortunate.
Sucks this is happening but I can understand why fraud prevention is getting tripped on this. $800+ purchase all at once from a company they may or may not have bought from before can be a huge red flag in general. Hopefully HTC doesn't delay shipments for people that sort it out quickly.
Posted via the Android Central App
Suck for HTC because this causes delays in their products, but credit card fraud is a huge problem these days.
The simple fix, for anyone who has pre-ordered and hasn't seen the charge show up yet, is to call your own credit card company and inform them that the charge is coming.
Posted via the Android Central App
Calling your creditor might help. I'm sure they will note your account, but I doubt the same person that takes your phone call is the same person that see the charges coming through your account.
It's automated.
Regardless did HTC not do any pre-authorisation at the order stage?
I do it constantly for large purchases for work, upwards of $50K in a transaction. The account is noted in the system and a transaction is allowed to post if it would normally be flagged as fraudulent. It shouldn't be required for an $800 purchase and the system can obviously be too conservative, but for folks who are worried it may happen to them it is a quick fix.
Posted via the Android Central App
I get what you are saying, but in today's market it is required. In your eyes it might not be a big purchase amount, but in the person that has to call and file a complaint about a $800 transaction is a nightmare.
Probably used debit cards with a charge limit.
Nope. Credit Cards will deny a purchase if you don't normally spend that much.
Posted from the Millennium Falcon