Canadian Xperia Z5 owners will be waiting a bit longer for Marshmallow

Update: Sony has updated Android Central on the ongoing problems with the Xperia Z5 and Z5 Premium Marshmallow update.

"At this time, there is no news on the number of Xperia Z5 and Xperia Z5 Premium smartphones effected by the Android 6.0 software update in Canada. Affected Bell customers have been instructed to go through normal Bell warranty process and a loaner will be provided in the interim. Also, we have instructed our Sony call centres to issue a consumer return authorization number to have their devices shipped to our service centre to perform a no charge software flash back to Lollipop. Sony Mobile will re-issue a software update shortly."

Sony Canada has pulled the Android 6.0 Marshmallow update for the Xperia Z5 and Z5 Premium after reports that the software causes problems with the Google Play Store began emerging shortly after its release on March 23rd.

Said Sony:

The issue seems to centred around corruption to Google Play Services once the Marshmallow update is pushed. Once the new firmware is installed, any user trying to enter the Play Store will see an error that their Play Services need updating, with no way of doing so because of a recurring Play Store crash.

Sony has acknowledged the error, and according to a Sony Canada representative is working with the carriers to solve the problem and release both a fixed update, and a patch for those affected.

In the meantime, there are plenty of people with solutions to the problem on Sony's official forums, if you already have the Marshmallow update installed. From user themanhimself:

  1. Make a backup of the content on your phone
  2. Make sure you sync your app data with Google
  3. Format your phone (using PC Companion on Windows or Bridge for Mac on OS X). It should re-install Marshmallow using this method.
  4. Do the initial setup once your phone is wiped, including signing into Google
  5. Let the UI load, and go to the Play Store and re-download all your apps you previously had (*Need to do this first before restore)
  6. Use the backup you made previously to restore all the other content you had before
  7. You now have a working Xperia Z5 with Marshmallow and all your files and settings back on your phone.

Have you had an issue with the Marshmallow update on the Xperia Z5 or Z5 Premium? Let us know in the comments!

Daniel Bader

Daniel Bader was a former Android Central Editor-in-Chief and Executive Editor for iMore and Windows Central.