Having trouble with your Pixel 2 or Pixel 2 XL? Here's where you start.
No phone is perfect. And even though the Pixel 2 and 2 XL seem to be pretty solid devices, there are some issues that have cropped up over time as thousands and thousands of them made their way out into the wild. Some of the problems are inherent in all smartphones, others appear in rare cases and a couple are simply unavoidable in the Pixel 2 and 2 XL in particular.
If you're having trouble with any aspect of your Pixel 2 or Pixel 2 XL, this is a great place to start. We've gathered up some of the most common issues owners are having, and accompany them with some possible remedies.
Screen color is 'wrong'
How you feel about the color and saturation of your phone display is a very personal decision, and everyone has different thoughts on what looks "right." But the Pixel 2 XL in particular has taken heat for not having the most colorful or saturated display out there, to the point of looking dull to some. If you're not a fan of how your Pixel 2 or 2 XL's screen looks, you have some options — at least, once your phone has the November software update (or later).
Once you have the update, go into your Settings, then Display and tap on Colors and choose between the three options. "Natural" will be the most neutral and simple, "Boosted" will be natural still but with a little extra punch, and "Saturated" will go more over the top with colors. Most people will be happiest with Boosted, but those coming from other OLED phones that are often tuned to offer deeper colors will want to switch to Saturated to keep things familiar.
Noticing screen burn-in
Perhaps the biggest hullabaloo surrounding the Pixel 2 XL has been early reports of image retention and full-on burn-in on the screen. The former isn't much more than an annoyance — sometimes things that have been shown on the screen for a long time stay there faintly for a bit after switching away. The latter is more of an issue — burn-in seems the same as image retention at first, but the effects are permanent and typically seen for core interface elements like the navigation and status bars.
Don't go hunting for screen burn-in, but if you see it early you should get a replacement.
The most important thing to say here is that you probably shouldn't go hunting for signs of screen burn-in on your phone. If you don't notice it in the regular use of the phone, you shouldn't have any issue with it — and at the same time, every phone today with an OLED-based screen will have some level of burn-in over time. It's just a characteristic of the display technology at this point.
But if you're noticing screen burn-in on your Pixel 2 or 2 XL early on, such as within the first two weeks, you shouldn't hesitate to contact Google support and get a replacement device. While burn-in is relatively common, it doesn't typically set in on phones so rapidly — and seeing a considerable amount right from the start isn't a great sign for how that display will look a year on. Google will offer you at least a two week return period, and you should take advantage of it. For serious cases, Google has also extended its manufacturer defect warrant to a full two years.
Bad battery life
"I'm seeing bad battery life" is the holy grail of problems that are nearly impossible to diagnose. But here are some good basic principles to follow when trying to improve battery life:
- Check for power-hungry apps: One badly coded app can be a nuisance; a handful of badly coded apps can destroy your battery. At the end of the day, go into your battery settings, scroll down and see what percentage of your day's battery life was consumed by which apps. If a single app is using more than 5%, think about if it really needs to be using that much — investigate to see if you can get it to calm down.
- Uninstall unused apps: A bad app can't drain your battery if it isn't installed. If you started up your new Pixel 2 and just installed all 100 apps from your last phone, chances are there are dozens on there you don't actually need. Uninstall the useless ones — you can always install them later if you decide you need them.
- Turn off always-on display: It doesn't have a huge effect, but any time the screen is even partially illuminated it's using battery. Go into the Display settings and turn off "Always-on" — a nice compromise is keeping "Lift to check phone" turned on to have it illuminate when you grab your phone.
- Reduce display sleep time: In the same vein, you can set your display to go to sleep quickly when it isn't being interacted with. By default the phone is at 1 minute, but you can set it as low as 15 seconds if you'd prefer to save the battery instead of the convenience of having the screen stay awake.
- Use a static wallpaper: Out of the box the phones use a great "living wallpaper" that subtly animates. It looks cool, but also uses up battery. Switch to a static wallpaper, and you'll save some precious juice.
One thing to consider at some point, particularly on the Pixel 2 with its 2700mAh battery capacity, is that you just won't be able to get more battery life out of your phone no matter what you do. Even if you follow all of the above steps, you have to use your phone at some point — and if you use it hard, it's going to drain the battery quickly.
Chances are your Pixel 2 or 2 XL is still zippy, but perhaps 6 or 12 months into owning it you'll notice it slow down a bit. This is normal, but it's also preventable! It's no coincidence that some of the fixes for bad battery life noted above are also applicable to issues with bad performance. The best thing you can do is figure out if there is an app (or multiple apps) running rogue in the background and sapping your processor power or memory.
The best thing you can do is check on misbehaving apps and clear up your storage.
First, go to your battery settings and see if an app is draining an an usual amount of your battery over the course of the day — if it is, there's a good chance it's also using up other system resources. While you're thinking about apps, also consider uninstalling old apps you haven't used in a while — there's no need to keep them around, potentially running in the background, if you have no intention of using them.
Next, go into Settings and then Storage to see if you have enough free space on your phone. Chances are if you're at a critically low storage level you'll have a notification bothering you about it, but if you're pushing up past 90% full storage you may run into other performance issues. The Storage settings give you a readout of what's using up storage, and an option to automatically free up space.
LTE, Wi-Fi, Bluetooth and GPS problems
Dealing with wireless radios is so often referred to as a sort of dark art — something that's difficult to understand but so often extremely frustrating to deal with. But on phones, we rely on mobile networks, Wi-FI, Bluetooth and GPS on a daily basis. If you're having troubles with any of the set, here are a few tips to consider trying:
- Turn the radio off and back on again. Yes, really — just toggle on airplane (flight) mode, and turn it back off about 15 seconds later. Give your various radios a few minutes to reconnect to everything, and see if that fixes your issues.
- At the same time, power cycle the device on the other end. There's a good chance the cheap pair of Bluetooth headphones, or the wireless router at home, is what's having an issue. Turn it off and start over.
- Forget the network or device you're having trouble with. Whether it's a Bluetooth speaker or a Wi-Fi network, go into the network/device list and forget it — start back from scratch and see if it fixes it.
- Reset network settings by going into Settings, Reset options and "Reset WI-Fi, mobile & Bluetooth." Confirm you want to reset, and it will return all of these areas back to their defaults. Now you can start fresh and reconnect to each device one at a time to determine where the issue may be.
There are so many potential issues here that it's tough to get into the details. But start here — and hopefully you get on the right path to troubleshooting where the issues are and how to fix them.
Clicking noise in Pixel 2 earpiece
One of the more peculiar issues on the Pixel 2 in particular is a reported "clicking" or "hissing" noise heard in the earpiece when making a call. It wasn't present on all calls or all phones, but it's happening on enough phones that Google has addressed the problem. According to Google it has rolled out a fix for the clicking sound with its November software update.
Previously, Google had indicating that turning off NFC would fix the problem temporarily, and though some have reported that this doesn't work, it may be worth a shot if you're still waiting for that November update. If the problem persists beyond that update, that points to a potential hardware problem and you may want to contact Google support and look for a replacement device if you're still within your return window.
How to factory reset the Pixel 2 or 2 XL
For the software-related issues noted here, if the step by step processes to try and fix them don't work sometimes the only way to go is a full-on factory reset of the phone.
Before going any further, make sure you've backed up any data you want to save. Make sure Google Photos is synced, and you have any other important data offloaded to a service like Google Drive or Dropbox. Then, proceed.
- Go into Settings and scroll down to select System.
- Tap on Reset options and then Erase all data (factory reset).
- Scroll down to acknowledge and tap Reset at the bottom.
- Confirm your PIN or passcode, and proceed.
After a brief period and a reboot of the phone, it will come back exactly as it did the first day you took it out of the box. Use this opportunity to start anew — don't necessarily just reinstall all of the same things you had before, because that may be how you had troubles in the first place!
- Pixel 2 FAQ: Everything you need to know!
- Google Pixel 2 and 2 XL review: The new standard
- Google Pixel 2 specs
- Google Pixel 2 vs. Pixel 2 XL: What's the difference?
- Join our Pixel 2 forums