News of a glitch that resulted in owners of Google's Chromebook Pixel being dropped off from Verizon's free 100 MB of monthly 4G LTE network prematurely stirred confusion over the last few days with Google promptly issuing a statement that it will offer affected users a $150 prepaid gift card. Now, Verizon Wireless is stepping up to the plate, and after apologizing for the situation the carrier is saying that it will now re-connect owners to its network.
"We do understand that a very small number of Chromebook Pixel customers may have had a promo end prematurely," Verizon Wireless spokeswoman Debra Lewis told TechCrunch. "We apologize for this, and will work with these customers to address the situation."
Originally promised several years of free 100 MB data on Verizon's network with their Chromebook Pixel LTE purchases, users recently found out that they were being disconnected off of Verizon's LTE network after a single year. It seems that the problem was "unforeseen" and Verizon will be correcting it.
Despite a brief period of being disconnected off of free 100 MB of LTE data, it looks like the situation is a win for consumers as both Verizon and Google are doing right by their customers, the former by re-connecting disconnected users to free data and the latter for offering a $150 gift card.
Are you affected by this "outage" with your LTE-enabled Pixel? Does this make the situation right for you once again?