Verizon promises to re-connect Chromebook Pixel LTE owners to the promised 100 MB of free data per month

News of a glitch that resulted in owners of Google's Chromebook Pixel being dropped off from Verizon's free 100 MB of monthly 4G LTE network prematurely stirred confusion over the last few days with Google promptly issuing a statement that it will offer affected users a $150 prepaid gift card. Now, Verizon Wireless is stepping up to the plate, and after apologizing for the situation the carrier is saying that it will now re-connect owners to its network.

"We do understand that a very small number of Chromebook Pixel customers may have had a promo end prematurely," Verizon Wireless spokeswoman Debra Lewis told TechCrunch. "We apologize for this, and will work with these customers to address the situation."

Originally promised several years of free 100 MB data on Verizon's network with their Chromebook Pixel LTE purchases, users recently found out that they were being disconnected off of Verizon's LTE network after a single year. It seems that the problem was "unforeseen" and Verizon will be correcting it.

Despite a brief period of being disconnected off of free 100 MB of LTE data, it looks like the situation is a win for consumers as both Verizon and Google are doing right by their customers, the former by re-connecting disconnected users to free data and the latter for offering a $150 gift card.

Are you affected by this "outage" with your LTE-enabled Pixel? Does this make the situation right for you once again?

Source: TechCrunch

 
There are 33 comments

Still no evidence of fault from Verizon, I never trust admittance, too political. Not sure about the"glitch" part though, helpdesks are still Satan's workshops, Verizon's certainly sound among the worst and from the comments on previous articles, Verizon customers were being given the usual insulting/inept responses in the first instance.
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phalkon30 says:

Glitch my ass. Google wouldn't have given out a big gift card like that if it only would have taken a quick call from Google to fix.

Agreed!

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tdizzel says:

This is why i love Verizon. They made a big screw up (unforeseen or not) and they do the right thing to fix it...but go ahead AC members...bash away

Posted from the Avengers: Age of Droid Ultra

cubskru says:

... After everyone gets outraged

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Warrenisit says:

You're a nut.

MERCDROID says:

Honestly, I don't think they would have fixed it, if no one had been outraged by it and made it an issue.

tdizzel says:

I agree, if no one thought it was a problem they wouldn't have fixed it...Why would they?

Posted from the Avengers: Age of Droid Ultra

codiusprime says:

They screw up and fix it and people are pissed, they screw up and don't fix it and people are pissed. Just goes to show that some are never satisfied.

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mwara244 says:

It's nice that these Tech Blogs made a huge stink out of it on behalf of the consumers or no one would have known what happened, and Verizon would have lied about it through their CS reps.

We really need some type of Consumer Union to organize together against corporations to apply pressures when corps are always out to screw the customers. Voting with your wallet won't mean anything unless you have millions organized to do so through some type of group.

Dizfunctions says:

They do the right thing after it gets a ton of attention and the affected get compensation from Google lol.

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tdizzel says:

But they did the right thing...And they didn't have to. But hate on hater

Posted from the Avengers: Age of Droid Ultra

kwajr says:

They did the wrong thing first then said who this shit got attention let's fix this over a week later

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You're alone

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silverfang77 says:

Good to see VZW step up to the plate in this case.

eahinrichsen says:

Agreed. I don't like them I'm general, but credit where credit is due.

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ErnstMach says:

"We do understand that a very small number of Chromebook Pixel customers may have had a promo end prematurely," Verizon Wireless spokeswoman Debra Lewis told TechCrunch. "We apologize for this, and will work with these customers to address the situation."

That statement has been lawyered to within an inch of its life

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hmmm says:

Dang, I'd take a $150 gift card for a few days of being disconnected.

radgatt says:

me too...

Jay Holm says:

Yep! Teach Verizon a lesson in > Customer < service!

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You have to buy a $1,200 chrome book first

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TheMimic12 says:

If this were any other carrier, they would have bumped the free data up to 200 mb, at least for a few months.
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bluesun3030 says:

Bob Slydell: So we just went ahead and fixed the glitch.
Bill Lumbergh: Great.
Dom Portwood: So, uh, Milton has been let go?
Bob Slydell: Well, just a second there, professor. We, uh, we fixed the *glitch*

zackmack7 says:

Hahaaaa

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Best comment of the day.
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sublimaze says:

Office Space quotes never get old. One of my all-time favorite movies.

TheDu9du says:

will VZW refund Google for wasting its time and money (if dispensed already) over a ridiculous "glitch" (douchebag move cough cough) ?

Gekko says:

ha Google had to shame Verizon into doing the right thing. what an evil company. i will never give them money again if i can help it.

If these Chromebook users were smart they would far away from Verizon.

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codiusprime says:

Yeah right, if I was getting free data from Verizon I'd definitely call them up and cancel immediately :eyeroll:

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He meant from future business

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murof says:

If I could afford a pixel I probably wouldn't care about 100mb of data a month. Just saying.

On the other hand it's great that both have taken care of the issue even if it required some prompting for one of the companies to act.

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Gibscreen says:

The only "glitch" in this story is that verizon actually stepped up and made it right in the end. Otherwise everything has been standard operating procedures. 1) verizon fucks over customers, 2) verizon customer service non existent, 3) Google tries to do right by customers even though it's not really their doing.