customer service

Looks like Google's Phone Support for the Nexus One just went live. You can ask for help regarding your Nexus One's problems by calling 1 (888) 48-NEXUS which is 1-888-486-3987 in simple numeric form. The line is open from 7:00 AM to 10:00 PM PST so hopefully you can get some answers...

Google is currently looking for a customer phone support expert to manage a new Phone Support team for Android/Nexus One. Which means, yep, Customer Phone Support will finally be available to Nexus One users. To quote Google on the job responsibility of the Phone Support Program Manager:

[The position will be] responsible for ramping up and managing...

OK, you wanted to know what T-Mobile's doing about 3G problems with the Nexus One. Here's the ugly truth. Above are some of the bullet points customer-service types are being given, at least as of Jan. 9.

Pretty basic troubleshooting steps here, such as making sure you're actually in a 3G-covered area...

Before we moved over to the G1 & T-Mobile, we were AT&T users. So imagine our shock when we first called into T-Mobile customer service to ask some basic questions regarding the G1. The T-Mobile people were just. so. nice.