customer service

Google's Phone Support Line for Nexus One is Live

Casey Chan News Tuesday, 09 February 2010

Looks like Google's Phone Support for the Nexus One just went live. You can ask for help regarding your Nexus One's problems by calling 1 (888) 48-NEXUS which is 1-888-486-3987 in simple numeric form. The line is open from 7:00 AM to 10:00 PM PST so hopefully you can get some answers...

Google Will Introduce Phone Support for the Nexus One

Casey Chan News Wednesday, 03 February 2010

 

Google is currently looking for a customer phone support expert to manage a new Phone Support team for Android/Nexus One. Which means, yep, Customer Phone Support will finally be available to Nexus One users. To quote Google on the job responsibility of the Phone Support Program Manager:

[The position will be] responsible for ramping up and managing...

T-Mobile's steps for taking calls about the Nexus One 3G issues

Phil Nickinson News Tuesday, 12 January 2010

OK, you wanted to know what T-Mobile's doing about 3G problems with the Nexus One. Here's the ugly truth. Above are some of the bullet points customer-service types are being given, at least as of Jan. 9.

Pretty basic troubleshooting steps here, such as making sure you're actually in a 3G-covered area...

T-Mobile Is #1 In Customer Service Once Again

Casey Chan News Thursday, 12 March 2009

Before we moved over to the G1 & T-Mobile, we were AT&T users. So imagine our shock when we first called into T-Mobile customer service to ask some basic questions regarding the G1. The T-Mobile people were just. so. nice.

T-Mobile G1 Shutting Off Data For Those Who Pre-Ordered

Casey Chan News Thursday, 12 March 2009

 
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