Update: And just as we suspected, Microsoft's decided to do the right thing. Ben Rudolph (aka @BenThePCGuy) just tweeted the following:
Hey @sahaskatta , @Microsoftstore & I want to make things right. So I've got a laptop & phone (& apology) for you. Email me!
Wish it hadn't taken a public shaming, though.
Original: We've always watched Microsoft's "Smoked by Windows Phone"...