If you are one of the lucky ones and you have already unboxed your shiny new T-Mobile G1, maybe you have a Gmail account that you already use religiously and your G1 is working like a dream. Or, if you use a POP3/IMAP email account, you can set up your email and things should also be dreamy, right?

Not so fast. Apparently there is a significant failure rate reported by new G1 users trying to send and receive POP3/IMAP email, claiming a connection failure rate as high as 95%, according to Kelly Hodgkins over at boygeniusreport.com (read the post here). Not good. To fix the problem, some users recommend resetting the phone to reestablish the connection, but allegedly the connection works just once and fails again.

If basic things like POP3/IMAP email are having problems, what other technical hobgoblins are in store? Are any of you trying to use POP3/IMAP, or Gmail only? Is this just an aberration in an otherwise bullet-proof device and OS, or is it just the first of glitches to come? Let us know what you think!

 

Reader comments

T-Mobile G1 Having POP3/IMAP Email Fail?

24 Comments

My wife has a G1 and I cannot get her work email set up. She has a Outlook Web access Exchange server email through her work that is a state job. I have tried and no luck. I will try to call T-Mobile tonight to get some assistance. Any input would be great. Thanks!

im on the phone with a tier 2 and tier 3 person trying to set up my work email via imap and are now getting force close errors when trying to set up the outgoing server settings!! i hope someone figures out this problem soon!

The G1 (RC30) eMail client does not work properly when accessing eMail systems using IMAP.

T-Moble and Google have been told about the problems in detail.

Given the fact that eMail is among the most ubiquitous applications on the Internet, it is reasonable to expect that the eMail client work.

Got my G1 on 12/24/08. Can not setup POP3 email. I get "The application email ( process com.android.email ) stopped unexpectedly. Call tech support and of course they told me that I am the ONLY one with this issue. We tried a Factory Reset to no avail. This type of error message is a result of software that does not properly handle a particular situation/event. The email application should display a PROPER error message, but NEVER exit unexpectedly! I agree with others who have stated that email has been around for a while - it should NOT have so many bugs. I am waiting for tech support to call me back right now. If they do not make me happy, then this little G1 is going right back.

@jrau13: Download a app called K-9. Should help your Exchange problems.

I'm gonna get my G1 tomorrow, lol.. I don't care about these issues because I'm not on T-Mobile, and even if they do occur, oh well. I know that I'm getting the phone early in the game. Issues are to be expected, I'd just prefer to rely on the phone manufacturer and Google to fix them and be with a open source phone OS than be stuck with iPhone and their disabling of portions of their devices just to prevent people from experimenting or saving money (proxy through your phone to avoid internet bills at home? NO says Apple, you have to pay AT&T for your home internet too!). I shouldn't have to jailbreak something just to install themes and useful applications.

I look forward to getting my new phone. Hey, if the email doesn't work, at least I'll still be able to make calls (allegedly, lol). As a programmer, I understand how software and hardware development goes, and I'm accepting. I just like to read all the crap the iPhone owners post while conveniently forgetting all the issues their devices had when they were initially released.

where do i find the k9 program and how do i download to my g1 phone?
Do messages stay in trash or can i delete them?
My yahoo email shows 3 messages yet there are none other than in trash,,,can i reset it to show no messages?

thanks

jerry

I just recently experienced an automatic upgrade on my g1 phone over the weekend. All of a sudden, after that, the com.android.email app stopped working entirely! Tried phone reset, but didn't work. If anybody knows how to fix this please do share. Thanks.

Had the same problem with cupcake. Someone suggested clearing the cache of the email app, but how can you do this if the app force closes everytime you open it? Please advise. Thanks.

Ok. Figured out how to clear the data and the cache. (Settings > applications) I am trying to set up my account again now. My fear is that this will keep happening periodically. Sure wish they would fix this. It worked fine before cupcake and was not corrected in the update following cupcake. SIGH.

Seems like the automatic update was the much anticipated cupcake. Anyway, I just tried clearing the data and the cache on the email program and that seems to have worked - although I had to set up my accounts all over again, it wasn't too bad.

I am trying to set up my email from my work. After the auto update last night, it does work. I am seeing my work email, but am not able to send out email. In the setup, it is asking for the outgoing ISP and port. I entered myemail.t-mobile.com with port 110. Does anyone have any suggestions????? thanks

I could not set up my T-mobile G1 after I reset to factory settings. after entering the gmail and password it gave me a message "this could be a temporary problem or your sim card may not be provisioned for data services. If it continues, call customer care"
So could you please help me
Thank You

Hi has anyone solved the PoP mail issues. I set up 3 accounts - all downloaded 2/3 mails and then i get connection error on my inbox??? strange

Cn some please hlp fix the error on my email it just stop and the error mes dosen,t allow u to get bk in to reset it up again .....this is vry fraustrting

My G1 worked fine for 3 months, then will NOT send email, except to myself. I receive email fine, but outgoing stays in out box

Never been able to get any other e-mail to work other than g-mail account. never had a problem ever with g-mail. So i forward all work e-mail to my g-mail account. Not the greatest solution, but reliable.

If you haven't figured it out yet, that is exactly what Google wants you to do; forward your email to Gmail. Don't hold your breath waiting for this to be fixed!

Ha! I figured that out a few days after I purchased mine. I have NEVER Been able to send or receive picture messages nor access my email....but gmail seems to work jusssstt fine! I don't even use gmail but it seems I am forced to. What people don't understand, the most frustrating part is, buying an expensive phone that has all the features BUT THEY DON'T WORK. Why put them on there!! F&*king waste!

Ha! I figured that out a few days after I purchased mine. I have NEVER Been able to send or receive picture messages nor access my email....but gmail seems to work jusssstt fine! I don't even use gmail but it seems I am forced to. What people don't understand, the most frustrating part is, buying an expensive phone that has all the features BUT THEY DON'T WORK. Why put them on there!! F&*king waste!

When I first bought the phone in October of 2008, the email worked fine. I set it up so I could receive email from both my yahoo account and my school account at CSUDH. It was only this year (about 9 months after working properly) that the email would freeze and force close. I noticed that it happened after the first or second automatic update the my phone went through. I gave up on trying to solve the problem.

When I first bought the phone in October of 2008, the email worked fine. I set it up so I could receive email from both my yahoo account and my school account at CSUDH. It was only this year (about 9 months after working properly) that the email would freeze and force close. I noticed that it happened after the first or second automatic update the my phone went through. I gave up on trying to solve the problem.

I finally get my email**********
you have to go to gmail.com on your computer (since you opened a gmail with the phone)
click on settings and import the email account you want
It will link your email account with youe gmail account so you can get them on your phone!!!!