U.K. carrier EE raising prices slightly on May 28

The U.K's EE network is set to increase prices by 2.7% — yes, two-point-seven-percent — on May 28, 2014. EE's new terms and conditions allow them to raise prices by the RPI (retail price index — i.e. the rate of inflation) once a year with 30 days notice. Here's the relevant bit from EE:

You will see a 2.7% increase to your monthly plan charge on any bills you receive from the 28th May, if you joined or upgraded to a 12, 18 or 24 month Pay Monthly or Small Business contract before the 23rd January 2014. This increase is in line with the Retail Price Index (a measure of inflation) published by the Office for National Statistics on the 25th March 2014.

If you joined or upgraded after the 23rd January 2014 then you are not affected by the price increase. If you have upgraded to a new contract in the last 30 days you may still receive a letter, however the price increase is not applicable to your new plan.

For some customers, we are also making changes to a number of other charges such as standard UK calls and texts when you go over your mobile allowance, and other services like calls to 08 numbers, international calls and MMS. These changes will take effect from the 28th May.

So, if you're on EE, consider yourself on notice. Anyone have a problem with the increase?

Source: EE via Coolsmartphone

 
There are 24 comments

Aggazz says:

Like everything else in life I suppose! Shame my wages don't!

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robbiekhan says:

With 3's rollout of free 4G for all, I can't see many people sticking around on EE and watch their costs go up. 3's prices have not gone up.

sorbe88 says:

But 3 suck...

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robbiekhan says:

If you said that a couple of years ago I may have agreed. They certainly do not suck any more. I have EE contract phones at work and my own 3 phone gets a faster connection on 3G than the EE phones do on supposed 4G. I tend to find now that if I cannot get a signal anywhere on 3 then I won't get signal on any of the other handsets either be they on o2 or EE.

That and unlimited data, unlimited data abroad via feel at home... Can't complain.

Tehkiman says:

I have recently moved to Three and the coverage and data speed has been good where I live and frequently travel to. Plus I have used the feel at home roaming service in the US and this is one of the main reason for moving to three for me. No more data roaming cost for using your phone abroad in certain countries.

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I've just moved from 3 to EE because 3 couldn't match the deal I got on the M8.

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I think this will happen across all carriers in the UK. O2 already have it written into their contracts that they are able to do this.

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Julian Watts says:

I changed from 3 to Orange because 3 network coverage was useless for me. I'll put up with RPI rise.

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Luk45z says:

So if i signed new contract september last year... I can cancel my contract because of the price increase along with new regulations from Ofcom?

Depending on what was written into your contract at the time. I believe that if they choose to put your plan up, you can terminate your contract by given written notice once they inform you of that price increase.

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Luk45z says:

So need to find my contract and read T&C and see, or wait for the letter from EE saying that my monthly plan will go up.

Tom Barnes3 says:

I do not agree with mid term price increases when tied into a contract. Well done Ofcom for stopping this happening in the future, but where is the protection for people already in contract?

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The protection actually covers people who are already in contract. Those who are not in contract will see that there is a clause in the new contract which stipulates that the carrier will increase prices each year in line with RPI.
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Tom Barnes3 says:

Quote from Of com 'Consumers and small businesses taking out new landline, broadband or mobile contracts should be allowed to exit them without penalty if their provider increases the monthly subscription price agreed at the point of sale.' This was published by Of com 22/01/2014, please note the use of the word tomorrow and term new contracts. These people are completely protected against mid term increases, the others are not.

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Luk45z says:

But is that mean if someone had the contract before 22.01.2014 can cancel his contract without penalty?

I know what you are saying and I'm not disagreeing with you. All I'm stating is that contracts drawn up after that date pretty much all have a clause in them which allows the carrier to increase prices by the rate inflation. If you sign up to that contract are you not bound by its terms?

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Luk45z says:

Don't know tbh as I sign my contract September last year. So its way before that date. Need to find my contract and read the terms. Then I'll find out if can cancel my contract. Will be brilliant if I could do that.

Daf L says:

The contracts always had a clause saying they could increase prices, that is what the ofcom issue was. That they shouldn't be able to increase prices once you signed up to a set price. However, afaik it was only guidelines and not law.

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paulw3 says:

The power companies use the consumer inflation rate as an excuse for raising their prices every 6 months. Wondered how long before the telcos caught on..

SmItH197 says:

Unsurprisingly they went with the RPI (2.7%) instead of the CPI (Consumer price index) of 1.7% which is what the UK government and BofE use so they can raise their prices that little bit extra

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riche-rich says:

Kevin must be bring home the bacon big time !

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gingerghost says:

Glad i'm on 3! Funny how EE can justify this rise - seems like daylight robbery to me.

I've just moved from 3 to EE, on my htc one M7 I had unlimited everything on 3, now new contracts are limited to 2gb data, around 600 minutes and unlimited texts, EE gave me a much better deal on my m8, if you're thinking about upgrading it definitely pays to shop around.

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3 are pushing the free 0800 numbers thing this time but really how often do you use them.

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